Optical Outlets

Reviews 9

MI

Michael Smith

It was my first time getting glasses and seeing a eye doctor . Without any knowledge of how this process works normally . I dared to enter the front doors. Without a set appointment date I was a walk in . In about a hour and giving my health insurance card , I saw the doctor. Not bad I thought , Eye test was ok no problems with the Doctor , Just the front desk helpers , That dont know how to communicate information properly or inform you of any process about to happen. So after 2 1/2 hours and a lot of Upgrades I wanted. It cost $1064.00 for my first pair of eyeglasses after insurance I owed $200.68 . 9 days later my glasses came in . I told the front desk Helper I thought the exit sign at the back of the store was a glairing. She recommended to bent the $200.68 frames so they would fit better ,I said ok thinking this kid knows what they are doing . Now I got bent frames and they dont sit on my face right anymore and one of the arms is loose with a space between the frames. and the one ear holder is digging into my skull .I didnt think front desk help could make repairs .Do they have schooling in this? Wrong Idea to trust them. plus I had them for a few days now I dont even think they are trifocals like I order no middle vision Im going to demand a new pair now. And never go back.

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EL

Elsie Kehrer

I had a 12:40 pm appointment. When I signed in every other name was crossed out so I was next to be called. After waiting an hour I started to complain. An associate then measured me for the glasses I had picked out. I did not see the doctor till it was almost 2 pm. She appologized and said they had slipped in some people ahead of me. But the associates said they took care of people because the doctor was behind. Not true! They waited on others who came in after me. I did not get out of there till almost 2:30. I will not be going back to them. This is the second time I have had trouble with this office. The first time is when I got my glasses I could not see out of them. I took them back to the store and spoke to the Manager. The Manager insisted the prescription was correct and it was me. I kept stating I could not see out of these glasses and they were incorrect. She then informed me they would put new lenses in but if they did not work then I would have to pay out of pocket. I do have insurance that covers my glasses. So I have a pair of glasses I have never worn because I can not see out of them. hello.....Im on the other side of the lens and should know whether or not if I can. DO NOT GO TO OPTICAL OUTLETS FOR YOUR GLASSES. VERY POOR SERVICE

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Heather Jeffries

I am truly surprised to read all the bad reviews. The first time I purchased glasses from this office was in 2008. I was very happy with both the frames, lenses and service and the optometrist was knowledgeable and helpful. I went elsewhere in 2012 and was hugely disappointed, had constant problems and paid over $500 for a single pair of glasses trying to get exactly what I wanted. This time I went back to Optical Outlet, the optometrist, a different person this time, was extremely knowledgeable, and for the first time since 2012, I have glasses and contacts I can see out of correctly. No more headaches and strained eyes. Last place had the prescription too strong. This time great pair of frames and glasses, and in my opinion, the workmanship on the lenses is the best Ive ever had along with a supply of my contact lenses all for a great price. So much so, when my son needed new glasses a few weeks ago, thats where he went based on my experience. He was extremely happy with them as well. Im sorry to read that others had bad experiences.

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EV

evan Lay

I have never had such a good experience having my glasses and contact exam before ! I have worn glasses my whole life in this experience I wanted to go back to glasses and contacts. Dr Miller tried 4 times to get my vision straight and to her grace and professionalisam she figured it out ! She And the Brittney worked very well together and to Brittney I must say was truley concerned what the problem was and Dr.Miller explained it to us both that my vision was different from glasses to contacts! AND SHE WAS WRIGHT ! I now am able to wear contacts as I wish along with being able to wear glasses and feel very little difference ! So if you are trying to make a decision if this is the place for your vision needs I must say I would recommend Optical Outlet of Lakeland Thank You! Mark

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Cyndiann Phillips

Second year in a row they have messed up my glasses. Last year they lied about adding features to my glasses like tint. They said my insurance wouldnt let them and it wasnt true. This year they were my only option through insurance, they have made them 3 times, would not listen to me that they were wrong. Now they are refusing to fix them because I got mad and told them how I felt. My insurance is forcing them to remake the glasses again. Manager is a kid that doesnt know how to dial the phone to talk to my opthamologist. If you have any other option, use it.

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gloria harrell

I always have a hard time picking out glasses plus I can not see while trying them on because I have such a high RX. Brittney was wonderful, I knew I was able trust her advice in different styles that I would not normally pick out for myself and I LOVE my new glasses I have had so many compliments on both pairs. The prices were unbeatable I was able to get 2 pairs with everything you can possibly get on glasses for 1/2 the price I would pay for one pair were I went before. I am very pleased with all the staff there everyone is so nice. I would refer anyone.

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AL

Allyson Pereira

Im also surprised at the bad reviews. I havent ever had an issue here. I go here for my own vision needs and get my contacts and glasses ordered through them. My three year old needed glasses about two years ago and I took her there to get her glasses and frames. She is on her second pair now and both pairs came from Optical Outlets North. The ladies I have always dealt with have been patient and kind. I have no complaints.

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SU

Sue-Ann Henagan

This place is horrible! First off they didnt call us when our glasses were ready, we had to call them. Then they gave the wrong prescription from 1998! They had told him it just needed to adjust. So when he finally got them to check them they told him it would be ready on monday. Then changed to tuesday then said theyll actually be ready thursday or Friday! Horrible!!!!!!

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Tabitha Murray

They did a great job getting me in and out for my exam. The one thing that I didnt like was no one told me what frames my insurance covers so I had no idea what I was looking for until they called me up to discuss the payment plan even though they already knew my insurance and all that but over all the service was good.

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