AMAZING SMILE, Llc

Reviews 4

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Anonymous

Hello, I usually dont write reviews but I feel that this time it is more than necessary. I came to this office for a regular checkup, (even though I needed a couple of teeth looked at) which included a cleaning. It is hard for me to write this but I experience severe anxiety due to ptsd. Therefore I bring my fiancé with me when I go to new places (my infant son was also with us). My ptsd is the result of long term sexual trauma. When I arrived at this office I was greeted kindly and filled out my required paperwork. When I was called back I asked the doctor (male named Will) to allow my fiancé and son with me. He began to say no and asked why, we then answered that it was due to my anxiety. He said that I would be getting X-rays and they might be harmful to my son, but afterwards they would be allowed to come back to sit with me. I enter reluctantly feeling discomfort but I was ok knowing that I soon would not be alone. After a standing x-ray I was taken back to the furthest room. I repeated my question for my fiancé to accompany me and the nurse (dentist?) said he would need more X-rays and then he would ask the dentist. I sat through the X-rays and once again repeated my request. Again I was told the dentist would be asked. My anxiety grew but I remained. I spoke with the female dentist who entered the room and requested again, to which she asked why and I responded the same as before. She said ok and said she would look at my teeth quickly and go retrieve him while I got my teeth cleaned. After she left I asked the male nurse my request yet again and he said he would ask the dentist again. He came back and said my fiancé was allowed but my son was not (knowing I could not leave an infant alone in the waiting room), because of the X-rays. To which I replied the X-ray is not on and he pointed at the other rooms and said there were several X-rays. My anxiety was high yet I remained. I gave in as at this point I felt like a pest and was not getting any support. I was about to cry and get up and leave but I thought of my fiancé and it kept me from leaving. I was then alone with a man I did not know with his body encircling my head and his hands in my mouth. There was no one else in the room. I felt with it and sat through the cleaning reminding myself that I was ok and that it was silly of me( of course it is not silly) but once finished I shakingly left apologizing for my behavior(ridiculous I know). I retrieved my prescription and we left to the car. I could not hold back my tears and the discomfort that had built up was so strong I told my fiancé why he hadnt been allowed back after the X-rays. He was upset to say the least and went in to have a word with him. He could hear him speaking in Spanish behind the desk and was refused any conversation. I cried half the way home feeling a discomfort only someone who has been through something similar would understand. I do not want anyone else feeling the same discomfort as I have. I understand not everyone needs to be accompanied while at the dentist. It is simply the principal lack of care. I should not have to explain that being alone with a strange man made me feel like I was being molested all over again.

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Teri Doering

Went in on Monday with a server Toothache. They took X-rays and everything then the dentist came in. She push on the tooth pull, ans pocked around the gum and then took the metal tool and started to bang on my 2 back teeth with it, not lightly either. When done they said they needed to send me to a oral surgeon. Ok so finally found one that has a opening in 3 months on July 19 2016. So called the dentist back and told them that i got a appointment but its in 3 months and that i was hurting very bad the whole side of my face is swelling up I cant eat or sleep. Havent slept in 4 nights. SO DO YOU WANT TO KNOW WHAT THE DENTIST SAID. OH WELL CALL YOUR INSURANCE COMPANY. Wouldnt call me in anything for the pain or nothing. THEY DON"T CARE ABOUT YOU JUST THE MONEY. Updated to respond to the respond.4/29/216 The Dentist only called in amox-clav 500mg. Never called or gave me anything for the pain. That was a lie that got caught in. When I call the dentist office Thursday morning when i woke up to a swelling face. All I asked was could i please come in so they could see what was going on. They didnt care they dont care. If they cared they would have said yes please come right down so we can see what has happened. But no All I got was rude people that dont care. Plz if you have real major issues go somewhere else. Update 05/07/2016 Still called this office and told them that i had a abscessed tooth that the swelling was almost to my eye and asked if i could come in so they can see and do something about it. I was in so much pain that 2 weeks of no sleep no eating was getting to me and they still said that I needed to call my insurance company. So I found a new dentist that confirmed that i had a server abscessed tooth and got a higher antibiotic and the new dentist even said that this dentist was in the wrong you your choice you go to this dentist you wont get the care you need.

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Dave Nicks

The office, staff, and the doctor are fantastic... Ive been there once for a molar that required extraction, which was a difficult extraction to say the least, and although it was tough - she managed to wrestle the thing out, keeping out of pain and comfortable the entire time. Im headed back there tomorrow to have another tooth taken care of tomorrow, and Im confident I will be well taken care of, at a very fair price, especially given I am uninsured and paying out of pocket. For those complaining about insurance coverage... Shame on you. It is NOT the doctors responsibility to take care of YOUR insurance coverage - its yours...! Any dentist providing services has to submit a claim for payment. If your insurance doesnt cover any portion of the bill (or all of it), how can that be the doctors fault...? It cant knuckleheads...

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Shannon Martinez

I feel dooped. I went in nervous, but ready to see a dentist. Went in knowing I needed to pay 20$ as a co-pay for the xrays, they took the x-rays then I sat in the room waiting to see the dentist for over 20 minutes past my appointment time when the receptionist came in told me my insurance was "invalid" and we would need to reschedule but I would still need to pay the 20$ and possibly the full price of the x-rays, at the time i was in shock so I paid the 20$ when I left i felt taken advantage of. They are negligent. There was nothing wrong with my insurance since I called as soon as i left. They should have made sure my insurance was sufficient BEFORE they did the x-rays.i never even got to see the actual dentist i dont even know what he or she looks like.i Will NOT BE returning here i feel like i was hustled.

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