Gailey Eye Clinic

Reviews 5

EL

Elise Davidshofer

I went to Gailey Eye Clinic on February 15th just to get my glasses adjusted. I left the property and got halfway across town when I realized the person that adjusted my glasses damaged my lenses and didnt even say anything. I immediately turned around and explained to the desk what happened, which was apparently that the heat damaged the lenses. They were not very apologetic. I was told I would have to wait 7-9 days for new lenses to be made. I waited and waited and never got a call. Finally, after 17 days of no call, I followed up. I was told that the lab messed up and had to remake them. Yeah right...? Why was I never notified of the longer time? Why did I have to call to follow up? They never apologized about the time that I am having to wait--keep in mind it is all while having DAMAGED lenses. Finally, 22 days after they damaged my lenses, I hear they have them in their office. This is absolutely ridiculous! The staff has not been apologetic about the fact that I have spent the past 22 days with DAMAGED lenses due to their unprofessionalism. Revised review on 3-11-16 in response to my original review on 3-10-16. Originally I gave Gailey Eye Clinic only 1 star. However, I have changed my review to show 4 stars due to the professional way they handled my previous experience. Gailey Eye Clinic quickly contacted me about the problems I experienced and they handled it in a way that went above and beyond my expectations. Their staff sincerely apologized to me and truly showed that they cared about my experience with them. They worked with me to ensure that I was a happy and satisfied customer. Based on how they have handled this situation, I have no doubts about continuing go be a customer there. I would recommend Gailey Eye Clinic to others!

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A

A Private User

I originally came to Gailey with an eye infection in June of 2009. I made two visits then, but the doctor assured me that I had a simple infection and my eye would clear up in about a week with some dropper medication. I returned in October, and again in October and again in October, and in November and in November and so on for my normal yearly appointment. I received my yearly exam the third week of October and was given a new prescription for my contacts and my glasses. With a new insurance plan I opted for a partial payment on glasses. I came back about five days later with an insurance card as the staff could not find my insurance records. I came back again to get my glasses. I came back again to get my contacts and have them checked by a contacts technician. I came back again when the contacts had become blurry and could not see out of my right I. I saw the tech this time and a doctor to ensure there was no issue with the eye. I saw another tech again on the same visit to order a different type of contact. After, ordering this other style of lens, I have now been back twice to pick them up and have them checked as the left contact is now blurry. I was told that the master tech was at lunch and I would most likely need to make another appointment to see him in order to have the lens checked. I have little faith that I will have contacts that properly fit by using Gailey Eye Clinic. If you have a medical problem with your eyes and need immediate attention, then visit. HIGHLY DISAPPOINTED with optical needs, will gladly spend 2hours on a round trip to Peoria for my vision care from now on.

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PA

Patti Schulz

I called and talked to Kelli at the appointment desk She was cheery and helpful. She got me in within an hour since I was having a problem that could have been serious. She gave a nice heads up about what to expect and what to bring. When I passed through several stopping points during my visit, the whole staff was attentive and courteous. I had direct contact with 8 employres and two trainees. They smiled, seemed concerned about my comfort and knew their jobs well. I was in and out in an hour! That included getting.my eyes dilated and stopping by the desk to get my glasses fixed. I appreciated so much everyone being nice, including Dr. A. He was quick, but thorough (My favorite kind of doctor!!!! )He smiled when he shook my hand to introduce himself. He took the time to explain my problem and assure me. He gave me a pamphlet on warning signs to contact him should the condituon worsen, and he suggested a follow-up visit to make sure it cleared up. He asked if I had any further questions,which I appreciated because it indicated that he was willing to spend more time and he wanted assurance that I was satisfied. I really liked that I was escorted around from place to place by the staff and they explained what would come next (The only little problem I had was trying to set up an appointment online. It didnt work I guess because I never heard back, so I just called the next morning. It wasnt a huge deal so I didnt take off a star.)

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NU

Numa Martinez

What a waste of time. First impression was that they are too large for the staff can handle. Running around with their heads up their a$$es. They double booked me and had to wait an hour in the crowded waiting room. I asked what was the hold up and how many people are in front of me. The chick behind the counter couldnt be bothered to look up from her iphone to give me a straight answer. Just gave a vague line with a dismissing attitude "yes sir, please be seated we will get to you when we get to you. " yeah didnt even bother to get up and count the charts. After waiting and fuming. I then got up told the checkin chick that this is a huge waste of my valuable time. Cancel my appointment and left. Oh and the still tried to bill my insurance company for the visit. Tottaly heads up their a$$es. Just a insurance company leach and treat people like cattle. Herding them in and out. Well I refuse to be treated that way. People need to realize that they dont have to submit to this kind of practice.

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BI

Bill Davis

My wife went in and didnt know the ins and outs of our insurance. She asked the glasses technician which glasses were covered by our insurance. She was told "it doesnt matter, they all are, just pick one." Well, thats true, the insurance covers a part of any frames, but for some, it covers ALL. You would think that a place would realize that if someone asks what is covered, they are price concious. No, Gailey just cares about getting as much of your money as they can. 400 dollars later -- thats our share of the glasses. If she should have been guided to the correct frames, they would have been 100% covered. Oh well, whats the Lifetime value of a family that has 4 people (2 adults and 2 children) that need glasses? Im guessing a lot. But Gailey wont see another penny of our money because of that little trick they pulled. I would advise finding an eyecare facility that cares more about you (or at least as much) than they do their bottom line.

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