Alexian Brothers Medical Center

Reviews 4

KA

Kari Hunter

Alexian Brothers was the hospital I was born in, my daughter was also born here, I had my gallbladder removed in emergency surgery here and have been in for other health issues and they have always done a great job. This last visit on Easter Sunday is what really set them over the top. I now live in California, and came home with my daughter to visit family. On Easter my 3 year old was attacked by a 130lb dog. On my way to the ER I called ahead of time in a panic to be sure they would be prepared for us. The woman I spoke to on the phone was very quick with getting me to calm down and explain the situation, she assured me the staff would be ready for us, and right before hanging up she sweetly said "maam, please be careful driving", luckily my brother was driving. When we pulled up to the ER doors there was a paramedic outside waiting, he actually was on his break but as soon as he saw us he grabbed my daughter and carried her and got us where we needed to be immediately. We were in a room right away, there were about 3-4 nurses in there and more coming in, but I think they saw that anymore would have just been in the way. I saw one nurse not too busy so I went to hand her my insurance card and she said to me "Right now we do not care about the insurance information, we just care about your little girl." and instead of taking my card she went to tend to my daughter. Once cleaned up there was one nurse and one doctor working on giving her stitches, they were absolutely amazing. They kept me calm, as I was having a hard time not crying my eyes out seeing my child hurt. They did an even better job communicating with my 3 year old and letting her know she was going to be alright. Although my daughter was not a fan of getting her wounds cleaned or the stitches they did awesome with helping her understand why she needed to be good and let help her. They also had a great sense of humor when she would yell at them and give them dirty looks. Alexian Brothers was quick to handle the situation, the staff was super sweet and efficient with their job, and I will gladly recommend them to everyone I know.

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Maricruz Hernandez

I literally just got back from the ER, i just cant believe the experience i had there. It was horrible, to the point that the doctor made me cry. I come in saying i hurt my lower back, so they are running some results while i wait for the doctor, and starts off soo rude, but when he said, "didnt u have a similar accident like this not too long ago?", i said yeah i hurt my back at work like 2 months ago and he said "hmmm i find it alil suspicious".....????. Wth is he trying to say? Really?...and he asked if i smoke cigarettes and i said yes then he says " you shouldnt do that its bad for you"....???!! Noo freaking duh, i smoke oh well, that didnt cause my injury?? A freaking box fell on my back. Is he there to make me feel like crap? or care for me? Im so angry and confused at this point. He was just so rude how he approached to me & rolling his eyes, instead of a "im here to help you" i got a " i dont believe you" i told the nurse who was sooo nice, that i dont want an x-ray, no meds nothing, i just wanna go home cuz he was soo rude to me. And i seriously started crying cuz i was in alot of pain, i havent been able to walk for 2 days and now that i can alil, i was able to go to the ER to seek for help and this is what i get? All the other times i get treated well so im not saying this is a horrible Hospital cuz its not, BUT make sure yall hire the good caring people that are in it for the right reasons not for the wrong reasons. I never had something like that happen to me, he was RUDE hes gotta go. I remember working there as a transporter and i would see patients yell at the nurses and doctors how rude they are and theyre no help and this whole time i thought it was the patients acting up, like maybe that patient is on meds or isnt on his/hers meds or he/she is old or being ungrateful but after how he treated me? And making me feel like crap, shedding a couple tears ? i can truly now relate now... that Hospital has changed though, like i said hire the ones that are in it for the right reasons.

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ES

Esther Muro

I have been to this hospital four times in one year and this last visit was horrible!!! The admitting nurse and admitting staff were wonderful as usual. I waited in the lobby for TWO hours with abdominal pain, when finally a male nurse named Vince came and told me I was going in the ER hallway until the first room is available. The ER doctor was wonderful check my abdominal pain ordered a CT and pain medicine. I waited for half hour for my pain medicine then asked Vince which by the way he was to busy on the phone, he finally gave it to me and was totally unprofessional, as he WALKED me to the CT and during which my daughter who is eight months pregnant, was sitting on a chair in the hallway watching one room become available only to be giving away. I WALKED back and sat in the hallway when my daughter informed me of just what happen during which another room became available, so I asked Vince is that my room? and he said he would check. Well, they gave that room away too and Vince said Id probably be on my way out soon so id be okay in the hallway. Well, he was wrong, I had gallbladder stones and was ordered to have an ultrasound. I was admitted, stayed overnight and I ended up with a gallbladder removal and a cyst had burst in my ovary. I was so upset to have been treated with no respect and no privacy I was so mad and refuse that Vince be my nurse for the rest of the short time I was in the ER ROOM. I cried and upset my daughter , I also advised him my insurance was going to hear about this since Im sure you charged them for a room and not a bed in the hallway. Also, my daughter was all set to deliver at that hospital and will now be going elsewhere since she witness this awful treatment I received.

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JO

John Bauer

This place is the stuff nightmares are made of. They did nothing but lie to our family from the moment we walked in the door. They treated my son like a dirt, kept the door to his ER room wide open so everyone could see him in his gown as they went past, they man handled him, were rude, inconsiderate and above incompetent in treating the mental health issue he willing went in to receive treatment for. Instead of helping him, they escalated all his problems then had him committed!!! After he came in with a bag packed, willing to go on his OWN! They stripped him of all dignity and his rights as a human being. They have ensured that he will never seek medical help for his mental issues ever again. DO NOT GO HERE!!!! You will never see a real Psychiatrist, which was what they kept telling us would happen each step.. it still has not. The staff between the two hospitals are totally confused as to the protocol at each, yet they pretend to act together. No one there can give you a straight answer. Your loved one will be incarcerated against their will and you will not be able to do a thing. The whole experience, which is still not over, has been a horrible nightmare that we are having trouble comprehending and processing. I am not the patient, but I walked away feeling completely violated, humiliated, used, abused and not listened to at all. I cant even imagine what my son is going through right now at their hands. Can you imagine having to leave a loved one in a place that lies and doesnt listen? How could you possibly trust them to CARE for them? They really do not know how to treat people with mental illness, they do know how to make it WORSE however. Stay away, stay far, far, away.

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