Palos Community Hospital

Reviews 4

JE

Jennifer DeWilde

I presented to ER in horrible horrible pain and severe painful vomiting and nausea for what may have been an gallbladder attack. Although no one still knows for sure. I did not have a primary care physician. Gynecologist was out of town. In the ER was treated with the assumption that I was a "drug addict" because I was requesting drugs to relieve the pain. Then I had a mean nurse who was not at all compassion but was miserable and crabby. She could not get my blood pressure because the cuff she was using was not working properly. After several attempts while in horrible pain I ended up pulling the thing off and demanding she find one that fits and works. I asked her several times if she could try to be nicer. By then end of the er visit, she told me that the doctors there didnt know anything and that I needed to go to a university hospital in chicago. I was then admitted for observation and waited all night til mid-morning to see a doctor who they assiged named Shahbain, he came in asked me what my symptoms were and then cut me off in the middle of my first response and basically left within 2 minutes of the visit. He did not ask me if I had any questions, he did not CARE - very apparent that he did not CARE - he was absolutely useless!!!! He and the ER care are the reasons I will never go back to this hospital ever again. Taking Nurse Monsters advice to go to a University Hospital from now on. When you are stressed out and in terrible pain and scared to death, the last thing you need is to be visited by a doctor who doesnt care and who is barely going through the motions. This idiot doesnt deserve to practice. The nurses caring for me overnight and one of the emergency room nurses were very nice and compassionate. I was visited by a gynecologist, Dr. Mar and he was very kind and compassionate but his advice for me, unfortunately, was not a solution that was in my best interests. I knew this and it was confirmed from a Dr. from Rush who said that going on the drugs they were recommending would have had "devastating results" on my body. also, how the hell is it that they dont have access to my medical records from my previous ER visit a month earlier? The ER doctor should be able to access those records. Also, I could hear the ER doctor talking to me to the previous primary care physician. Shut the door if you are going to talk about your patients on the phone to someone you arent authorized to talk to!

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PE

Peter Mikos

Hands down the worst experience ever. The emergency room and patient care were OK here (people were good, responsive), but in terms of sharing information of having a plan for your care once you left emergency, these people dont have a clue about how to do this or how to communicate it. Youre better off coming up with your own plan (using the web, the wifi does work well) and then asking them if they feel like its reasonable. During my stay here, Ive been told my goal is to be discharged. Which patients goal isnt to be discharged? Wouldnt it be more appropriate to define the steps required to be discharged? I had to ask a bunch of questions to get them to tell me what I needed to do. That shouldnt be the case, Im trusting these people to do this for me. I was asked if I wanted a certain medication or not. I am not a doctor, I am not allowed to prescribe myself drugs - shouldnt the doctors and nurses be doing this? Each time a new nurse showed up, they had a different story about my plan. The fact that everyone sang a different tune about my care gave me no confidence in what was going to happen to me or when Id be discharged. A great example was a nurse telling me they could call the doctor when I passed certain tests or ate food and he could discharge via phone, then a new nurse said the plan was always for the doctor to discharge me in person. When I escalated this concern to the charge nurse, I was given some new info about what it takes to be discharged (I wasnt shocked at this point), she didnt know when certain lab tests were going to run and then she gave me the - "well, theres 200 patients here, its hard to keep tabs of all this info for everyone." Thats a poor excuse for a hospital, especially one that claims to be everything you need. Finally, the hospital doesnt appear to be appropriate staffing with doctors. Ive been out of the emergency room for 36 hours and Ive seen a doctor for all of two minutes. Dr. A.M. Shahbain, came into my room, listened to my stomach, said I was benign, told me I could be going home later that night or early the next day. When I asked the nurse about this order, she said it wasnt noted. She was completely unaware. 18 hours later, Im still here. Overall, if youre in a pinch and need emergency care, PCH is fine - otherwise, find somewhere else to go.

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SU

Susan Melcher

Waited in a 1/3 full waiting room for 3 hours; got into the triage room and waited another 1 1/2 hours and a doctor never even checked to see what was going on, all the while 10 nurses sat behind the desk area, laughing it up and having a great time. In the meantime on a computer screen in the triage room, there was a picture showing a mouth with a finger to it saying, be quiet, there are sick patients. Your staff should certainly adhere to it or get off their butts and try to help people. After 5 hours we finally got up and left, went to the front reception area and told them we were leaving. They then called back to the triage area where a doctor stated that he had just gone into that room and the patient had left. The receptionist said, the patient is right here. Well, isnt that convenient? We walk out, the receptionist calls back and gets a doctor on the phone who says they just went into the room. Dont insult my intelligence. He most assuredly did not go into the room. Secondly, and most importantly, your triage rooms are disgustingly dirty and there were used receptacles of ultra sound gel just laying on a cart. I wouldnt take my dog to your hospital for treatment. Palos used to be a very nice hospital. I would never go there again. Id rather drive 50 miles to a better staffed and better kept hospital.

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FI

Fifi Boricua

This hospital would not be my hospital of choice. I was admitted and discharged twice in one week, different reasons. I feel as the doctors are not attentive, not friendly especially the ER doctors. I would say 1/2 of the nurses are friendly and 1/2 are on auto pilot, no personality what so ever, which goes for the nurses aids and techs. I feel like they admit you to the hospital and forget about you, my last admission they ran a gazillion tests which I felt where unneeded, had I went to an Advocate hospital I believe they could had my 2nd problem figured out in a matter of hours, I had an electrolyte imbalance, which should have taken a few hours to fix instead it took 1 1/2 day hospital stay. I think they just like to run up the insurances for money...JMO. My meds were never given on time, forgotten even in some cases. I would ask the nurses aide for things and hours later still hadnt received them. However I give them an A+ on the newer décor. Too bad they have overly focused on décor and "scanning" everything and forgot the basics. As I was being discharged even the person who transported me to the front door said that the hospital has become a business instead of patient care.

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