Dr. Shahid Masood M.D.

1719 Glenwood Ave, Joliet, IL 60435, USA

Category:	Internist
Address:	1719 Glenwood Ave, Joliet, IL 60435, USA
Phone:	+1 815-741-3532
Site:	doctors.advocatehealth.com
Rating:	1.8
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–12PM 8:30AM–12PM Closed

Location

Photos 1

Reviews 5

A Private User

The day I was released from the hospital, I was sent with prescriptions. In trying to have those filled, the office refused to answer the pharmacys calls (calls started about 1:00). Finally after a few hours of waiting, I called. They VERY RUDELY told me "well, youll have to wait, the doctor doesnt get to this until at least 6:00" Im sick, waiting in a pharmacy, and my husband is supposed to now juggle until the doctor gets around to - maybe - calling in the evening... Incidentally, they never did take care of the prescription - finally my hemotologist called it in for me. The next day they lectured me because "there was no name or other necessary details on the presciption" (Last time I checked, that was the doctors job - pharmacist reinforced that further telling me I could go to jail for writing on a presciption!) TODAY, a week after this, I called to rescedule my follow up - my teenage daughter has runaway from her respite care - the receptionist preceded to lecture me on the reschedule. MY FOSTER CHILD HAS BEEN MISSING FOR 5 DAYS... A CHILD...MISSING... I think I should keep my appointment and miss a call that might come in... Wow.... I am speechless. Needless to say I will die before I visit this office ever again.

L Lee

I have never experienced such incompetence with his office staff. Especially Chris the so-called office manager. 3 times I had to call to request that my "order" be submitted to get a test done. 3 times Chris gave me a different excuse as to why isnt wasnt handled. Im still waiting. Her response the one time I called was "well if youre in that much pain go to the ER". Exetremely unprofessional in my eyes. But I guess thats what to expect from an individual such as her. Blanca refused to take a message for Dr. Masood. Said "we dont take messages until he returns". Thats almost comical. Dr. Masoods "nurse practitioner" is under the impression blood clots are strictly hereditary!!!

Maricela Olivares

I called several ocassions through out the day on 2/17/16 to try and make an appointment as a new patient. Not only did I call but also my sister in law and my husband. Left a few voice-mail messages behind and got no response. I was on hold everytime for at least 10 minutes before anyone got to the phone. They only answered 2 times. The first time, after being on hold for 13 minutes, they said "please hold" waited about 5 more minutes on the line, no one answered so i hung up. Second time someone answeres, they hung up right away. Needless to say, Ill be looking for another doctor.

Haroon Masood

Great staff. Immediately had my appointment scheduled in no time!

Tilisa Wright

They never do their job. The whole staff is incompetent.