Banfield Pet Hospital

Reviews 10

WH

Whitney Uphold

My wife and I have traveled across the country in the past couple years, weve been to numerous different Banfields and we have always been pleased. Until, encountering this specific Banfield in Carmel, In. The staff is very unprofessional, and the place is NOT clean. They dont clean the tables that the animals sit on in between visits. The last time we went, the vet tech was so high that she could barely talk or open her eyes. My biggest problem is that they wanted to take my dogs in the back to give them their shots, etc. but I like to see them give them their shots in front of me. They acted like that was a problem and that they couldnt do that. What?!?!? No other Banfield has ever had a problem with that. If Im paying good money to make sure that my animals are healthy are being taken care of, I want to make sure everything is done and I dont have to worry about it. They also refused to give my dog his Trifexis....EVEN THOUGH, we have my dog on a dog wellness plan, and the Trifexis COMES WITH the plan. ITS ALREADY PAID FOR! I intend to take action on doing something about the way my dog has been treated. I wrote this review to let everyone know that I love Banfield, just not the Banfield in Carmel. You would think that it being in Carmel it would be nicer, but no...its the trashiest one!

---

TI

Tiffany Yeh

Do NOT trust Banfield. My six year old dog is blind because of Banfield. They take your pet into the back, but dont give them a full check up. My dog had a tooth infection that slowly diminished his eyesight, but in the three times that I took him to Banfield over the course of a month, they never noticed until it was too late. They told me he needs his teeth pulled and kept detailing their different wellness plans, but never actually made plans to alleviate the problem. They just took a quick look at him, and scheduled him for the surgery a month later without refilling his drug prescription. Less than a week later, he went completely blind and they just told us to go to a different hospital. They dont know what theyre doing. They just want your money, they dont want to help.

---

CO

Connie Kidwell

Ive had 2 dogs and dealt with Banfield in MD and Carmel, IN. Dr. Mercer was amazing to my dogs and I felt they were in great hands with her. The staff is friendly. At this location tho, I have noticed I have had items from my wellness plan listed as done that were never done (urinalysis) so if Iit is needed, then I pay. I also feel they push their pharmaceutical products too much instead of being honest that the meds are cheaper online or elsewhere. The other Banfield did it. I dont even know if Dr. Mercer is still there, but will never take my dog to see any other vet there.

---

AS

Ashlie Miller

The staff is very friendly, the facility is nice and its convenient for me. Ive decided to modify my review as I have seen so many improvements in their customer service and the care for my pets. They have made efforts to ensure my pet sees the same doctor or gives me a choice to see a new doctor if I wish. This way Im not having to explain the same issues to a different doctor with each visit. This really goes a long way with me and is greatly appreciated.

---

RE

Rejimon VG

Please do not get into their trap of pet protection plan!!! I signed up for the pet protection plan and they called me for two appointments in the next three months. After that they called me exactly on the date next year and tell me to renew the program. All they care is about how to get money out of you. All the time I went there, they come up with some thing to get more money. Very rude, unprofessional and they really dont care about our pet at all.

---

LI

Lisa Ishii

Very expensive. I did not like the way they handled my dog. He was man handled. I also did not like they way I was spoken to, as if I was an idiot. Also they tried to hard sell a "wellness plan" that would have ended up costing about $500 or more with the so called "discount". I did the math. Since then, I have found a much more resonable vet that doesnt cost an arm and a leg and they didnt "man handle" my dog.

---

AM

Amy Whitmer

We have taken our dog to Banfield since he was a puppy. We have always had an excellent experience with the staff and they know my dog by name and greet him happily each time we have gone in. They have given him excellent medical care and were happy to see him right away for last minute appointments. We now have a new puppy and he also will be a patient at Banfield.

---

MI

Mina

Dr. Mercer is amazing and really cares about the animals in her care. When my cat almost died from anaphylactic shock she saved her life. When we transported my poor baby to the 24 hour pet hospital for observation after she stabilized, she rode in the backseat making sure she was okay. I would trust my babies lives in her hands any day.

---

HE

Heather Astumian

Dr. Corbin and the staff at Banfield are the best. Unfortunately we had to have our beloved Baxter put to sleep today. The staff were so loving and sensitive during our last moments with him. They explained everything that was going to happen and gave us as much time as we needed to say goodbye. Thank you for everything!

---

VE

Veronica Garcia

Ok

---

---