Aspen Dental

Reviews 6

DI

Diana Dilworth

The following letter was sent to the address that was on the bill for $36.00.The check was cashed yet I never received a response. July 11, 2013 To whom it may concern: I wanted to inform you that I was very disappointed in the treatment options I ended up with at the time of my visit to the Aspen Dental in Greenwood, Indiana and how your company lost a potential customer. I also will not recommend Aspen to my friends. I have taken care of my teeth all my life and, although there was a time when I was anorexic many years ago and I did developed some bone loss and cavities. For several years I have to Dental Works formerly located at the Greenwood Sears Store. Recently they closed the office and I was scheduled to be seen at the Washington Square office some 15 miles away. Instead of traveling that distance I decided to try and find something in the insurance network closer to home, thus my visit to Aspen Dental in Greenwood on St Rd. 135. When I made the appointment and was told that I had to come in for x-rays and exam, then make a separate appointment for a cleaning, I found that troubling. However I decided to go along with it, on my visit after the X-rays the dental hygienist checked my numbers. While doing so, I felt she was applying more pressure than I have ever experience in this type of testing before. She ended up telling me I had periodontal disease and needed a deep cleaning. I asked if I could just have a regular cleaning and I was told “no, that to have a regular cleaning would be like just brushing your teeth!” “To do so would be unethical” (WTH? I thought! I brush my teeth all the time, so why would I ever need a regular cleaning?!!!) Anyway after that, the actual dentist came in to examine my teeth, he turned to the hygienist, and asked “Did you actual see blood?” She said “yes” and was told to go see the finance person. Upon visiting the finance person I was told (quote): “your crappy insurance doesn’t pay anything”) and I was given a paper that said the procedure would cost $3000.00. I said “I can’t do it”, and then I was offered a coupon and given a piece of paper with a reduced price of $2000.00, and again I said “no”. While my insurance might not pay well, I felt it was unprofessional to say it in that way. I left very upset, not know what to do; I’m retired and cannot afford that kind of expense. So, I called Dental Works and reschedule my bi-annual cleaning at Washington Square Dental Works. I said nothing of my experience at Aspen until they did the periodontal test, which was totally unexpected; and low and behold the numbers were way lower than what I was given at the Greenwood Aspen office. I expressed my woes with Aspen after that and was told that, while I did have bone loss. That once you have lost bone you can’t get it back. While I did have a couple of 4’s in the back, there was nothing else to indicate I have periodontal disease. It was worth it to me to pay out of pocket for more X-rays at the Dental Works before my exam and cleaning, since my insurance had to pay Aspen for most of the charges that I’m allowed twice a year. I just felt that someone should be aware of the experience that I had. It makes me feel better. I’ve have learned it pays to get a second opinion. I have since learned that Aspen Dental has several law suits against them and that they over charge for many things that can be found cheaper at other companies. Buyers beware! Sincerely, Diana D.

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BA

Baruch Lawburgh

I highly recommend going to another dentistry. This place was extremely neglectful. I needed a filling and they rescheduled my appointment to someone else the day before because they needed to get it done before the holidays. Not only that, they failed to send in the billing to the insurance and failed to mail in specific documents that were crucial for my military career. The staff in the front were nice, but could not do their job at all. The manager was rude and blamed everything on his staff instead of taking ownership. They made countless mistakes on the paperwork AND the filling itself. I had to help the dentist hold the tools in my mouth while there, and had to stop in the middle of the operation for 20 minutes with metal grips holding open my mouth so she could go work on another patient at the same time. the filling has issues and was sub-par. If you dont think my review is correct, please feel free to read the other reviews, because I wish I had beforehand.

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LE

Leann Hazelwood

I scheduled a routine cleaning with this office as a transfer from another office. Scheduling was complicated. I was told I had to wait 2 months, but somehow got an appointment within a couple weeks. The receptionist gave many inconsistent stories. I stowed up for my appointment this afternoon, waited a little over an hour before anyone saw me, then questioned if it was safe to get an X-ray when I am obviously pregnant. This was the second time they have gotten X-rays during this pregnancy and have tried to put me under general anesthesia. All not safe while pregnant. This employee took my concern to a doctor and came back saying I will have to reschedule if I cant get more X-rays. Poor organization and scheduling. I cannot trust the safety of their care even for routine cleanings without first educating myself.

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MI

Michael Brock

I visited the office yesterday and was pleasantly surprised I normally have major issues with going to the dentist and because of that Ive stayed away for quite a few years however when I entered this office I was greeted with an over-the-top nursing staff that made sure I felt welcome and safe and wasnt afraid to make me smile when the doctor began seeing me and saw some of the problems that we were going to run into time he noticed the amount of pain that I was in and opted to come back early from his lunch so that he could help me and give me help immediately Ive never been to an office that was as freely caring and helping as the staff here and I believe that I have found my family dentist

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Tiffany Frye

I went in for emergency was having extreme tooth pain. Waited almost half hour to be called back. Once X-ray was done each person came in I had to retell what was gov on. Then the Dr wasnt listening to me he was looking at teeth and ended up hurting me and he goes does it hurt there I said no you poked me. He kept repeating same thing. He wanted to do root canal on my tooth after I said just wanted pulled. He didnt feel comfortable pulling tooth since Im pregnant... Personally getting tooth pulled is faster cheaper and better than root canal. So still in terrible pain until tomorrow morning when Ill get tooth pulled from oral surgeon. Will not be going back

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JE

Jessica Ellis

Would not recommend if you are going for dentures. Staff are very friendly and helpful but I have been dealing with Aspen for a year and am still in pain with ill fitting dentures that I do not like. I understand that this process is difficult but it could have been much easier than it has been. Ongoing issues are difficult to resolve because the staff and dentists CONSTANTLY change. If you want to be happy with your dentures and not lose your sanity during a process like this, go elsewhere and spend the extra money for quality care. I wish I had :( Since I have already paid in full, Im going to go to a different Aspen location and hope for the best!

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