|Address:||3443 Medina Rd #104, Medina, OH 44256, USA|
|Working:||8AM–8PM 8AM–5PM 8AM–8PM 8AM–8PM Closed Closed Closed|
I typically am not one to write a bad review, but I am so displeased and upset with this office I feel i have to share my experience. I brought my son to this office a year or more ago for a cleaning, his first trip to the dentist, I was impressed at first with how patient the dentist was because my son was very scared. The ladies at the front desk dont seem to work well together and they just have terrible attitudes, not very friendly or personable. I chalked it up to maybe a bad day and my son and i went on our way. A week ago my son was having terrible tooth pain, to the point it was waking him up in the middle of the night. My husband called and scheduled him an appointment for 11:40 on a Wednesday. We arrived at the office a few minutes early and were not called back until an hour after his scheduled appointment time, It was frustrating but we were not leaving without being seen because our son was in so much pain. The dentist that we saw (i dont even know his name) was different than the previous dentist but he was very friendly and worked very well with our son, I was pleased. Turns out that our son (who is 5) has a terrible cavity and the dentist came up with a care plan for him, he said that he did not schedule the work to be done and did not preform the work that needed done that the other dentist would call me that evening after 5:00pm. I never received a call! My husband called the office on Thursday morning to let them know we never received a phone call, we were told someone would be calling that evening once again..... NEVER RECEIVED A CALL. Being that my son was in pain we decided Friday to call another dentist and schedule a visit to get him taken care of! We were advised by our new dentist to call and have our sons xrays and records sent over, we could not get a hold of Medina Pediatric on Friday at all, we even left a message on the Emergency line! It is now Monday (5 days after initial visit, 2 phone calls to office and 1 message on Emergency Hotline) We still have not received a call to schedule any of the work, not one phone call back, no return call from the Emergency hotline and we do not have our sons records to take to the new dentist. I am completely shocked by this, i am disgusted. We will not be returning here and i hope this does not happen to anyone else. Its heartbreaking to see your child in pain.
Lady said shed had the police bring my bill to the house. Ive been bringing my kids to this location for years. Its been fine. But several weeks after their last visit, I received a call from the office saying I had an additional balance. My insurance covers cleanings (2/yr.), xrays, and sealant (once/yr) and I am always sure to schedule these correctly. Moreover, the girls at the desk told me we were covered at the time of treatment. I asked the lady on the phone what the bill was for but she couldnt answer the question and immediately started with an attitude. I asked her why the office would charge me for services that I did not request and they did not communicate. She couldnt answer and instead said something to the effect, "if you wont pay this bill right now, Ill call the police and have them deliver the bill to your door". I told her to go for it...which I probably shouldnt have said, but she was completely ridiculous. Well, the 35 bucks just showed up on my credit report. Can you imagine going out to eat and the bill reflects an additional 35 dollar charge for something you never asked for and was never told about? Why is it ok for the medical industry to charge whatever they want without talking to their customer first? Who do consumers allow this?
My five-year-old came to this dentist a few months ago and we were very displeased first off she sat down in the chair and a dentist came up to her and just automatically started looking in her mouth did not introduce himself her and I had no idea who this person was when he was done he left the room and said okay all done never told us if she had any cavities or anything never told us his name after he left my daughter said" who was that man?" And also the ladies at the front desk arent very friendly very awkward first experience for the both of us at the dentist office, also no one was very informative. Left with a generic toothbrush, no floss no tooth paste, on their website it even says that they inform their patience on how to take care of their teeth no one told my daughter anything really even spoke to her just told her to open wide did not teach her or tell her how to floss or how to brush your teeth pretty much just put a TV in front of her face. We Came here again tried to give this place a 2ND chance, but I cant handle the rude women at the front desk she got a bad attitude when I was confused about scheduling an appointment not coming back here not a happy or friendly place for an adult to be or a child.
First time I went there I was seen with in 30 minutes. Had a consult done where they took X-rays and submitted to insurance. I called nobody would give me information if Insurance would cover the procedure. Waited months they never followed up with me. I scheduled another consult for 15 minutes. I waited this time for an hour in the waiting area before being seen. They wanted to take more X-rays and told me that the insurance denied the claim for unclear X-rays. Im not sure if this is really the case so Im going to contact the insurance and see what they say. Anyway, my child just needs a tooth extraction and the dentist said he would have to put my baby to sleep to do it. So today was a huge waste of my time, they could have called and followed up with me and giving this information to me over the phone. The women there seemed very nice. The dentist seemed very rushed and didnt even introduce himself to us. Not a very warm environment for this to be a pediatric dentist. 1 star for the bad experience today.
A clinic means so much to patients and there parents at emergency,when they needed most .when my child was sufferening from severe tooth decay pain ,i try to lower her pain by hot salt water ,floss and ice even pain killer they gave relief for few min and pain was back soon i was sure she needed immediate doctor visit i called them and explained them they gave an opening and so on with in few min tooth extraction heal up everything.Thank you so much.
My son went here for years. They are competent and knowledgeable.
They did great with my 3 year old