VisionQuest Eyecare

1160 N State Rd 135 a, Greenwood, IN 46142, USA

Category:	Optometrist
Address:	1160 N State Rd 135 a, Greenwood, IN 46142, USA
Phone:	+1 317-865-6829
Site:	visionquesteyecare.com
Rating:	4.7
Working:	8AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM Closed Closed

Location

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Reviews 16

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I cant imagine any worse service than I have received from your facility. Let me start with the office visit that took over 2 1/2 hours on January 16th. But, you know what, that doesnt bother me too much. I work for a physician so I know that can happen, even though it was miserable at the time. This visit was for my 7 year old son. This was his first pair of glasses. They took 2 weeks to come in and cost almost $400. Here is what I have a problem with. 3 months later, I picked my son up from school and the glasses were broke. I drove to your facility to see if they could help. The receptionist took them and asked us to have a seat. Several minutes later she came over and in a very accusatory tone asked what happened to them because they looked like they have been stepped on or sat on. That is when I said in my defensive tone that I would think a $400 pair of glasses could last more than 3 months. She then had Jennifer help us. She was going to order a new frame on April 10th and said they may be in by the following Friday. Well they werent. Nor were they in on the following Monday or even several days after that. I believe we came back in on Wednesday to get our broken pair back so that he could see until the other frames came back in. At some point, I dont remember the exact day, maybe the 19th the frames came in. They were not the same and too small for his lenses. Apparently his frames have now been discontinued. So, Jennifer helped us in picking out a new pair. My son had orange glasses before and that was the color he wanted. I asked what color those frames came in and Jennifer stated she would order frames in all the colors they have and would let him pick which ones when they came in. 2 weeks go by and I havent heard anything about whether or not the new frames have come in. So I called in on May 3rd. A coincidence that I call on the day they were due to arrive, but not on the first shipment. Jennifer did call me to let me know they arrived about an hour or two before the store closed. Of course I couldnt make it there in time. My son and I went there today, May 8th (A month after) to pick out his new glasses. Jennifer already had the frames in a green pair of glasses. When I asked about the other colors she informed me the blue was on back order and she forgot about ordering the other colors and something to do with having problems with the rep. So, I guess he gets a green pair of glasses. Which I think was the color of the trial pair that we looked at 2 weeks ago, so I have to wonder if those are the ones we got. She did offer to get the blue pair when for him when they were not on back order anymore, but, frankly, I am over it. He wanted orange. Oh, I thought I would also share that I ordered him a pair of glasses from Zenni Optical, on line. I ordered them on a Wednesday and had them in my mailbox that Saturday. I do not understand what takes your process sooooo much longer. But I can guarantee you that after this "warranty" is up, I will not be back. And I have spread the word to all of my family and friends of this awesome treatment from your facility.

Kris Ritter

Very professional and kind staff. Dr. Browning has cared for our family for many years. Most recently, Dr. Browning diagnosed a family member with a medical condition which required urgent care. Dr. Browning went above and beyond to ensure she received prompt care; personally calling ER and specialty care physicians and following up with us -- even calling us at home on a Friday evening! We wouldnt have been able to maneuver the medical system without his guidance, care, and concern. Dr. Browning and his staff will say they were only doing their "job," but they cared for our family as we were one of their own. Cannot give a high enough recommendation for Dr. Browning.

Harry Cohen

I have been a patient at Visionquest Eyecare for about 20 years. I began going there when I first moved to the Greenwood area. They have always given me excellent service and I consider Dr. Browning to be one of the finest docs I have ever dealt with. He is always very thorough in his examinations, uses modern equipment and takes the time to explain what he is doing and what he is thinking. I highly recommend this practice.

Taylor Burdine

Couldnt ask for better Optometrist or a facility. I absolutely love Dr. Browning and his stuff. They are always so kind, helpful, and extremely understanding people. Anytime I needed help with an issue whether it be contact lenses or glasses, they always responded quickly and sufficiently. I would never dream of going to another eye care clinic. Thumbs up and kudos to you for being awesome (:

Ken Granger

We have been clients at Visionquest for years, as have all three of our children. Dr Jeffirs and Dr Browning have both taken great care of us, and the staff are always so helpful. I gave five stars because I could not give ten!

Tucker Hewitt

Very welcoming and helpful staff. Dr. Dale was very thorough and was very friendly. A bit more expensive than other places but Im a firm believer in the old adage "You get what you pay for". Will definitely be coming back.

Corky

Always a positive experience at Vision Quest! Made to feel important the minute you open the door and they have never trivialized my concerns over my vision as I have experienced in many other offices.

Brent Hastings

Br. Browning is the most compassionate and caring doctor I have been to.. Very professional and knowledgeable. The front office staff is very friendly. I would definitely recommend Visionquest Eyecare.

Marissa McClure

Wonderful staff, clean, professional and caring. Doctor was patient and helpful, unlike others I go to that rush you and dont care.

Faye Helton

We had a very good experience with our eye care. We feel there very much up dated and everyone is very nice.

Alex Cover

Dr. Dale was great. Most detailed eye exam ever. Had my new glasses in less than a week. Highly recommend.

Jennifer Duncan

Great! Been going there for three years and always friendly great service. On the expensive side.

Decidis

Had my new patient appointment at 8am. They were very professional and knowledgeable.

Heather Young

Super friendly staff! Doctor was on time! Highly recommend!