Schaeffer Eye Center

Reviews 6

TA

Tanika and William Finney

The Doctor was great and the young ladies that administered the tests. I would go back because of the medical staff. The front office is JACKED UP. They have messed up every single thing every single time I have went in. They initially filed a claim for glasses and contacts and I hadnt event picked them out. I only found out because I was checking my insurance information online and it showed that my benefits had been used. I had to get that taken care and make a few phone calls. Not sure why the people would even file a claim like that. I like to order my contacts online through my insurance company (1. because it is cheaper and 2. they were cheaper than what Schaeffer was charging). I told the lady that I wanted my prescription and she asked why. It doesnt matter why, I wanted the prescription, but I go on to tell her that I wanted to order them online and she starts talking about you cant order them online and that no insurance company would allow you to that. Fortunately my insurance does allow it and have a link on their website to do so. Either way the contact purchase aside, I like to have my prescription in the event something happens and I cant get to my doctor. My husband and I go back to get fitted for glasses and after waiting for an hour and half, the lady finally came to assist us. I went in for a follow up and the Doctor was very thorough. While in my follow up, I expected Hubby to be fitted, but that wasnt the case. So we went to pay for the deductible and the credit card machine wasnt working. So we said to bill us. So I go back to make a payment. and actually made the payment and got another bill in the mail. I have called several times trying to get clarification on why i received a bill after I paid. only one person in the office can give you information and that is Regina. So I call and ask for Regina and she is out to lunch anytime from about 12:30 - 2pm. So I called around 3pm and she is on break, after I was told to call her back at 2:30pm (I called at 1:23 and was told she was at lunch and would be back in an hour). I asked when was the best time to call Regina and I couldnt get an answer. So now, I have to get in my vehicle and drive across town to get my stuff taken care of because Regina is somehow never available. I have yet to go into this place and come out with everything done properly. Once again, the Doctor may be worth dealing with the hassle, but I am not sure if I will be returning. I am looking into new Vision care as I speak.

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A

A Private User

My first visit in winter 2010 was good. Val and Regina were great and knew me by name on my second visit! The doctor at that time took time with me and was very thorough. I was to start at a lower prescription and work my way up to full strength. Unfortunately, the eye doctor that I had left the facility. When I returned for a follow-up visit, I explained to my new eye dr. that I was to go up in prescription on my contact lenses. She just looked at my contact fit, didnt even test whether I could go up/try to progress my prescription, and sent me on my way. Also, my next supply of contacts took about a month or more to come in! Eventually I moved out of the area and had to find a new eye doctor. I called Schaeffers to find out what prescription they had put in my glasses so that I would know if I needed new lenses. I spoke to an rude man who acted like I was intruding on him with my request to verify my own prescription. He said, "Do you have a fax machine?" I said, "No, I do not have a fax machine at home. Would you be able to email the information to me?" He said hed see if he could make something work, but in saying this had a very irritated tone as if it was too much work for him. I have not yet received an email and this was almost 1 week ago. Initially they were very good, but things seem to have changed . . .

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A Private User

Used to be great, but now they are absolutely horrible. While the staff is very friendly, they cant seem to get prescriptions right on the first visit anymore. Ive been using Schaeffer for about 10 years. The first 8 were fabulous. These last two years were a big failure. When I went for my check-up last year my eyes had gotten worse so I needed a new prescription... after 3 visits my prescription still wasnt correct. I got tired of going back so I just lived with not being able to see perfectly. I heard they had a new doctor this year, so hoping last year was just a fluke, I went back hoping theyd be able to correct my prescription. Big mistake. The new doctor is no better. Ive been twice already this year and, again, my prescription still isnt correct. I will never be back, and I would never recommend this place to anyone. Anywhere else is probably better.

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CO

Connie Phillips

Worse experience Ive ever had getting glasses... Have been trying for 3 month to get the correct lens and still I cant use the glasses Ive paid for... NOTHING has gone right ... They were to have mailed me a prescription for dry eye drops and I have as of yet to receive the prescription in the mail.. I called them and they said to give it 2 more days.. That was after I had already waited for 2 weeks ... I think 3 months of dealing with is is enough.. Ive been wearing glasses for over 40 years and this is by far the worst dealings Ive ever had with any eye center. My husband isnt happy with his glasses either but refuses to deal with them any further.. Im of the opinion Ive paid for a product that isnt correct and it is up to them to make it correct. What has happened to the customer is always correct?

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A Private User

Very disappointed. They charge you a "contact lens" consultation fee every year. Mine was upwards of $150 because I have a strong astigmatism. I dont understand this fee. That is why I go to an optometrist... to get contact lenses. That is an optometrists job... to fit you for glasses and contact lenses and should be included in my exam fee. NOT EXTRA. If I had a problem with my eyes, I would go to an actual physician, an ophthalmologist, not an optometrist! I have never had to pay this fee before, nor will I again. There are plenty of optometrists in Montgomery, AL who do not charge this fee. Beware before you make an appointment and make sure you shop around or make sure the contact lens consultation fee is covered by your insurance. Mine was not .

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BY

BYRDIE BUN B

I recently took my dad to this place for some new glasses and doctor ford was great. I just did not like all of the stares that was coming from one of the women who work at the front desk. She acted as if she owns the place and people owe her some type of explaination or something when technically she gets paid to do a job and needs to concerntrate herself on that and not on whose in the store, what type of clothes they are wearing, how they have their hair and why etc. Also the glasses that was purchased one of the lens fell out and my dad ended up having to go back to the store to have the lens put back in and tightened.

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