MyEyeDr.

Reviews 12

AN

Andrew Kinney

I had an appointment over two months ago, and decided to buy a pair of prescription sunglasses through them. The process was rather long, and took a little over an hour. I was told the glasses would be there in 10 business days. After 15 business days, I called only to find out that the frames were discontinued, and I would have to pick out a new pair. I decided I would rather just have my money back, and told the associate that at the time. I was told a manager would approve it, and I should have my check in a couple of days. It has been a month and a half, and I havent received a check or a phone call. I have been to the office twice, and told that their manager wasnt there, but they would leave her a note. I have called 3 times, and have spent a combined 65 minutes on hold, told the phone system is down, and told the manager is not available. So at this point they have taken my money and provided me with nothing in return. If I cant resolve this matter in the next month, I plan to contact the Better Business Bureau.

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PA

Patsy Shough

I was straight up, lied to about my Vision. When I was born, I had a eye vision problem, And still do! Its amazing how nobody realizes somebody LIED to you AFTER SOOO many years at this place! They Lied to me about my vision! and never even spoke a word about my eye problem, and NOW, eye surgery cant help it! after all these years, i could of got that surgery and be happy with my vision, but I cant! it sucks being 80% BLIND in my left eye. I do NOT recommend this to be ANYONES! eye doctor unless they want false lies and fake education! and after knowing the truth about myself. I was hurt after seriously being told that IM NOT BLIND, and my new eye doctor saying IT CANT BE FIXED NOW! Thank you doctors that lied to me. just be happy we cannot sue you for fake knowledge! >:( PEACE! If this isnt my old eye doctors and this place ISNT beside Pizza Hut then im sorry but, bye.

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B.

b. haack

Dr. Painter and her staff were outstanding. They were courteous and have minimized the procedural red-tape Ive had to deal with at other locations to use my military healthcare benefit. They have also minimized the paperwork required to get and keep an appointment which tells me they are in touch with the perspective of the consumer in the healthcare marketplace. When it was all over, there were no slick, high pressure sales tactics designed to up-sell a bunch of features I dont need in my eye glasses. Their entire process and my every encounter with a member of the staff at all levels reflected excellence. They are the kind of people I would work with in any environment, and they have just won my trust when it comes time for my kids to get their next eye exam.

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MI

Miss R

My first time going here was great and the staff was nice and professional. Also, when I went to buy contacts they were pretty professional. One of the staff members even sold me on a deal that I would get a mail in rebate so I bought the contacts. Come to find out, when I contacted the company, I wasnt and I told them about it. I was told I would have to wait for them to send me a check from corporate. It been 6 months and every time I talk to them about it I was told I would get the rebate money from them since they messed up. Never did. Ill go to another location in GSO. Hopefully I wont get the run around if the made a mistake. Fifty bucks isnt much but its just the common courtesy to keep a good business going.

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B

B Rob

I have been going to MyEyeDr. In Adams Farm for about 5 yrs. I visited this one due to there being no open appointments at my location for months. There was an issue requiring me to be refitted, and they wanted me to pay out of pocket, even though I paid out of pocket originally. I called, but my issue was not reported due to the fact that anyone can answer the phone. When my issue was recorded it took the optomoligist and store manager weeks to communicate and I was never called, and had to call weekly to see if the issue had been resolved. When it was resolved the optomoligist was out of town for three weeks. Terrible customer service skills, lack of good communication with customers and poor follow through.

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M

M J

Our former eye doctor sold his practice to these people. We loved Dr Dolan, but do not like these people at all. They messed up our insurance claims, and we spend alot, alot, alot more out of pocket for exams and eyewear. Their selection of frames are very expensive celebrity name brands or cheap, poor quality no name frames that continuously break. Dr Dolan used to have a great selection of good quality frames, with and without celebrity names on them. We never had a problem with them breaking or falling apart. Eye Care Associates carries the cheap poor quality frames to encourage you to buy the expensive celebrity brands. They are all about the money. We will not be back.

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CH

Chitra Soman

was not an experience i would repeat. Had a first visit and then the follow up appointment . the technician during the first visit was rude and pandering more to the insurance details than what I needed. she was rude. During the follow up visit had to wait 1 hour to see the doctor - why have the farce of an " appointment" if you cannot stick to the time ? I understand 15 -20 minutes of delay, but an hour? The drs are good ... but given that hardly any time is spent with them its the ancillary staff that leaves the bad taste...

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MA

Marjan Orang

Terrible service. I was 10 min late for my appointment at 12noon. I was almost in front of the clinic when the lady called me and told me they cannot see me anymore because its too late. I said I am here and I drove 20 minutes to get here. And she said oh sorry, do you want me to reschedule you for 3. I said no I cannot take the hour off, is there anyway I can still get checked now. She said, no, sorry and hanged up the phone!

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JE

Jerel McDaniel

Ill never go back to this location they are the North Carolina version of Joanne The Scammer. When I first walked in I asked how much I would have to pay today and then when I was checking out I was told a price 2x times what I was originally quoted.

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JE

Jeremy White

The slowest experience Ive ever had. Apparently they double book their schedule. 2 hours for a basic eye exam is ridiculous. Dr. Totten was great when I finally got to see her, wish the rest of the experience was positive.

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CA

Caitlin Duke Murphy

I had no problem with this office. In fact, everyone was courteous and had great attention to detail. The doctor who examined my eyes was thorough and I had no problems. I will definitely go back there again.

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TA

Tabitha Newton

Blown away by entire staffs attention to detail. Every person seem intent on making my visit a pleasant experience. A unexpected suprise to say the least.

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