Academy Animal Hospital

Reviews 8

JE

Jessica Phelps

If I could give no stars, I would....My cat, Jack was seen there on Wed by their troll of a vet (the female). She did a whole 30 second exam and one x-ray and determined Jack had a bowel blockage which was causing him not to eat or use the bathroom...She tells me Jack needs a 16-1800$ surgery. I started crying bc I knew it was impossible to get this money. Im a single mom on a fixed income. Every other option I asked about was a NO...Even no to trying laxatives. This troll wanted me, however possible, to get him this surgery. Not bc she wanted him to live but bc of the money...I applied for care credit and it wasnt enough. Academy was not willing to work with me in ANY way. I was even told, when I asked about a payment plan, that "they dont lend out money bc they need to stay afloat". Wow. This vet really is a troll.... yet she made it clear my animal would die without the surgery. They were ready to do the life saving surgery on my Jacky boy when I was there, the minute I could have given them the money... I couldnt tho. So I took Jack home with no idea what I could try or who to call. I was lucky enough to find a rescue to help with the costs and was going to take jack in that next morning for the surgery. The next morning comes and now they wont do it. They told me I had to go to an animal ER where the bill would easily be another 1000$. The rescue couldnt help me with 1000 more $ so they told me I was on my own. In desperation I got vegetable oil, laxatone and Pedialyte. (nothing which they recommended bc of course she said laxatives wouldnt work)... I started giving Jack the oil and laxatives to hopefully move this blockage around and Pedialyte and water in a cat bottle to keep him hydrated. I just imagined having to tell my 3yo daughter that Jack was gone... Jack just passed whatever was blocking him. His nose is even wet again. For 20$ I saved my cats life. They wouldnt save it for 1600$. This place is horrible. Ive never had someone make me feel small. This woman needs to find another profession and I will find another vet.

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NI

Nicole Zeichner

I first became aware of Academy Animal Hospital while fostering a dog for a local rescue. Academy is a "go to" vet for many local rescue organizations, and after meeting the vets and staff, I understand why. This is a compassionate group of people who donate significant time and resources to the rescue community. I immediately switched to this practice, and I have never been disappointed. I once left their office with a foster dog as their office was closing, noticed a cat who had been hit by a car on Belair Road, and walked back in to have him treated. Despite the fact that the office was closed, one of their vets stayed late to stabilize this cat, who recovered and was later adopted. When I call with follow-up questions, I can always either speak to a vet, or get a return call from a vet, something that I have not experienced with some other practices. I have routinely seen the vets and staff holding cats or dogs in their arms while speaking to customers or filling out paperwork, whether to comfort an animal or monitor his or her condition. One of their vets saved my dogs life by monitoring and nursing her through a four day GI problem, where surgery was not an option. The wonderful staff members know my dogs by name and genuinely love animals. 5 stars : )

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Colleen Kreft

We were fostering a cat and Academy Animal Hospital is the assigned Vet clinic. The staff overall are knowledgeable, though some are not the most personable. Dr. Lewis gives good advice, but can come off as "questioning your life choices". I am a vet student myself and knowing several other vets some of the ideas he had made sense, while others did not. I would definitely seek a second opinion if he suggests a major change to your animals life, or at least take some time to research it on your own. I also question, how they missed the large spot of ringworm even after the intake exam, and neutering on the cat that took us no time to find. Overall, a good vet, but like most has flaws. They also have clinic cats that roam the front, so if your dog is cat aggressive please be aware.

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arkeisa brown

I stumbled upon this place, I was at another vet and was totally discussed with the atmosphere and the staff. I goggled Academy Animal Hospital and was told to bring my dog in, and once I got there I was totally blown away with everything and everybody their, The staff made me, and Jax (dog) feel welcome. I had so many questions the doctor, being as Jax is my first dog, the doc was more then patient with me, and made me feel soooo much better. Jax has been coming here ever since. I would recommend this place to everyone......Jax is there today getting groomed, I cant wait to see what hes goin to look like.......the only thing I would change is the parking, because they are so good the parking lot isnt big enough for all the cars.

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V Myers

Dr.Lewis is one of the most caring and straight forward vets Ive ever had the pleasure of meeting. I recently took in a stray cat who ended up having medical problems and hes been wonderful at communicating possibilities, addressing any and all of my concerns and starting to get her healthy. Ill definitely be returning despite the receptionist. The receptionist wasnt very serious and seemed to have a lot of difficulty remembering what others had told her and frequently needed the assistance of others to complete tasks, including my cats name which I found odd as it was written down in front of her. Maybe shes new or maybe its the same one Ive read other complaints about.

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Ruth W

My animals and I have always been treated great by all the staff at Academy!!! I have had many pets over the years treated at Academy, and hat a cat and a dog put down there. I think more impressive than the professional, friendly treatment is the true empathy, compassion and understanding they have when you have to let a pet go. They are honest about prognosis and treatment options...and do not try to talk you into treatment that may not preserve your pets quality of life. Overall a quite impressive place to trust with your pets health and well being!!

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Mznthrope1

When I first started using Academy as my vet, I lived right down the street. Now, nearly 25 years later, I travel half an hour, through the Harbor Tunnel, passing literally 3 other veterinary clinics to get there. Bernie the Office Manager is the best, and Dr. Lewis goes out of his way to make sure you understand all your options. Over the years I have had to help three beloved dogs cross the bridge, and the staffs compassion is beyond compare.

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A Private User

I love VCA...Dr Lewis was kind enough to come to my home when we had to let our beloved dog go after suffering with cancer. Whenever we go there the staff is always friendly, knows us and our dogs by name, and the vets are great. In addition, they work with several rescues which is a huge plus in my book! They truly have animal welfare in mind at VCA, not the almighty dollar!!

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