|Address:||14700 Baltimore Ave #109, Laurel, MD 20707, USA|
|Working:||10AM–6PM 10AM–8PM 10AM–6PM 10AM–7PM 10AM–6PM 9AM–5PM Closed|
I would give them 0 stars if I could! Ive had to wait a month for a pair of prescription sunglasses, because they keep messing them up! And the last pair to arrive, the lens keeps popping out, and the frames are bent out of shape. From the moment I started talking to the manager, Linda, I felt like I was being sold a bill of goods. I hate feeling like I need to keep my guard up at ANY kind of doctors office! And I always felt like they were up selling me on everything. Completely incompetent. The only good thing about the place, was one of the doctors, who agreed that they were giving me the wrong lenses. NEVER GO HERE!!
The woman I spoke to on the phone had no idea what she was doing. I gave them all of my current insurance information and instead of putting that in their system they pulled information including my address from 2011. I tried explaining that my insurance was way different now and that didnt make any sense. She wouldnt listen to me and kept repeating the old information. I ended up canceling thr appointment because I really cannot stand stupidity. I will be going elsewhere for my vision needs
Appointment Saturday morning as soon as they opened up. Was seen As soon as I finished paperwork. Now its Wednesday and just picked up my contacts. Everything went smooth. Only reason I took of a star is because checkout guy kept trying to push me to buy glasses. Not a crime, but I told him Someone else was buying my contacts so why would I rack up their card. And then he asked me again later. But I got what I came for and only took 4 days when they told me 10, so Im happy
The manager there is UNPROFESSIONAL! If I could I give them a -5 I would. I ordered a pair of contacts and asked for a spare pair and being that they only one Left and no Right she didnt want to give me the LEFT! My husband went in there and was quoted $70 more than what they told me over the phone. The girl at the front desk has NO clue and the manager shouldnt be there, her in professionalism and lack of customer is unparalled. Dont go to this location EVER.
Was excited to get my glasses today...(for the second time), but the prescription on the right eye is still wrong. I should have read google reviews before going to this place. Going back on monday with my prescription from another doctor. 7-28-17 asking for a refund at this point for what i paid on contacts. Glasses are great but contacts are terrible. I will update if i even get a refund. But i do have to add that the manager has been great.
Customer service is all over the place here! went in for an eye exam and glasses for myself and mother, and they gave us a price on frames in person and at the time of pick up I was given a total different price? And to make matters worse my glasses prescriptions were wrong. Two months later and I dont have my glasses nor my mothers due to staff miscommunication. Seriously regret walking in there.
As far as the staff, I loved them, the optometrist and Glenn, Jasmine and the rest of the bunch. I took off a star because I have to take my glasses back . I was trying contacts for the first time and that didnt work out so I was glad I also ordered glasses, I dont get it, I brought my prescription and yet the new glasses give me a headache.
The staff are wonderful! I am extremely satisfied with my first visit for a general eye exam. Its a small office but they have most of the equipment that I expected to see. Would recommend to anyone needing to see an optometrist.
Staff are unprofessional and unorganized. I had to give them one star to submit this review. Good thing I can order my contacts online with various companies because I definitely will not be returning to this location, ever.
Horrible service they are 6 days late with my glasses! They told me my glasses arrived only for me to drive there and be told I have to wait two more days?
The staff is excellent and courteous. The manager is very professional. I am very satisfied with the service they provided! Will definitely recommend!!
Unorganized, long waits, poor service.