|Address:||20000 Harvard Road, Warrensville Heights, OH 44122, USA|
First I want to say the ICU staff is above and beyond excellent. I give South Point ICU 5 stars! But, if you have family member that needs long term care please do not let them be moved to Grace 9 at South Point Hospital. To my understanding Grace 9 is not part of the Cleveland Clinic. They rent out the 9th floor of South Point which is under the Cleveland Clinic umbrella. The staff on Grace 9 is nothing like the staff who falls under the Cleveland Clinic umbrealla. Grace 9s staff are lazy, uncaring, and rude, to patients and family of the patients. Some of things that my family experienced are "they kept our family member sedated, they would not do physical therapy or keep her clean. Our family member smelled of stool on more than one occassion. Grace 9 is dark and uninviting, and the nurses are always on Facebook. I cant wait until they have to experience having an elderly sick family member, so they will see what its like to have someone mistreated who they love. Shame on Grace 9 for not representing the Cleveland Clinic System. I hope the Cleveland Clinic realizes they are being misrepresented in this form and fashion.
I was admitted to South Pointe on 12/21/15. The nurses were wonderful, as was Dr.s Khalafi, Okafur and North. Nurse Veronica was especially caring and Nurse Michael (who prepared me for my endoscopy) was hilarious! They really made me feel so much better being in the hospital and not knowing what was wrong. Nurse Maureen was a sweetheart and Mike, in X-ray was great! I only had one person during my stay (I believe Annie was her name), who had no bedside manner. I know we all have bad days, but when working with people who are sick, we must be able to leave our own problems outside the patients room. I have a very regard for nurses. I seen them be treated horribly on occasion and I know I could never perform their jobs while wearing a smile. So thank you all for your kindness!
When you are in pain and in desperate need of help, you expect that youll be helped and served to the best of the institutions ability that you go to. I jumped through all the hoops, examined, unnecessary x-rays, and what do I get at the end? "I dont feel comfortable helping you." Can you imagine that? You get to the finish line to be told no and denied what you have won, all because the doctor doesnt feel "comfortable." If they didnt feel comfortable treating me, why did they act like they would help? They sure felt comfortable bilking my insurance with unnecessary bullshit. They made a lot off of me, but after that visit they will get no more. I dont trust this institution, and even if Im dying I wont be back.
My only experience with South Pointe is with their Wound Center. I have to say that Dr. Stork and his staff are the most caring team I have come across EVER!! Most of my appointments were in Mayfield Hts. however, I did go to one in Warrensville...and all of the staff at both places were amazing! Dr. Stork actually takes his time and listens to his patients. His nurses are the most kind women I have dealt with. I was actually sad my wound healed..lol. Thank you Dr. Stork and all of his staff for being so kind!!!
My Husband has had two medical procedures at South Pointe Hospital in the last 2 months and we both were overwhelmed with the kindness of the staff. From the minute we walked in the door until we left we were greeted with such caring, friendly professionals. Everything was explained thoroughly from the beginning of the procedure to going home instructions. A special thank you to Dr. Foglietti and his staff, couldnt have asked for a better experience! Thanks to all once again!!!! Kelly & Jim Gove
My mother was emergently transferred to, and stabilized at this CCF facility in September 2013. Overall, the staff was professional, courteous and helpful. We had a negative experience with the security staff, but ombudsman, security chief and nursing leadership worked together to resolve the matter. A special touch was warm (and free!) cookies distributed to us one Friday evening while sitting in a waiting area. There is free parking at this facility. Restrooms were clean and fresh.
Ali Aya Soufi
Simply Awful! too much time describing the pain to the nurse then all over again with the resident and then describing everything AGAIN to the doctor! Long wait for the doctor to show up at midnight while ER was empty! Then they actually numbed the wrong nerve so I ended up having the pain up until morning when I went to a real doctor! I would not suggest this hospital and I do urge you not to use the ER while they dont even have a MD as attending!
Billing is completely mixed up. And when I call the numbers given on the bill, it is not possible to reach a real person. There are just electronic options and none have to do with an incorrect bill! I think they do this so you will just pay the bill even though you dont owe anything.
A Private User
The psychiatric unit is a complete nightmare, even by psych unit standards which are usually abominable. Bad attitudes for the most part and overly enthusiastic about taking away patient rights. If you or a loved one need emotional or psychologic help, DO NOT let them be sent here!
They will take forever to tell you they know nothing. They can only get one test done a day it seems in a way to run up your bill over time. Take your loved ones to main campus instead, you will most likely get better results there than at South Pointe.
Ive had really good experiences here. Their team has had me at their hospital several times and their staff and doctors are nice and informative about my health
Here again. Last time went home medicated, had to drive myself. It took an hour but, should have only taken 20 minutes. Hope this time is different.
La Shaun Ali
Do you want to die? If so, this is the best place for you. NEVER go here for anything serious. EVER !!!!!!........ Youve been warned! R.I.P MOM
Cousin going through hell dealing with oncology department. They have absolutely no regard for cancer patients stress levels.
Mz. Champagne Mckee
The staff is great. They saved my life, Thank God. Everyone here is super nice & always willing to help
A few nice nurses is all the positive of this hospital. It really is money,money and money.
I hate it here they slow asf and they careless asf
David Conti bad managment and Nutrition Staff.
had me waiting all day to be seening
Carlos Felipe CF7
The king of summer?
A Private User
A great place
A Private User
A great place