Western Reserve Hospital

Reviews 8

VA

Vanessa Caparelli

I was there last night. The nursing staff are competent and sweet as anything as well as radiology. They are the only ones I m willing to give ten stars to. The doctors were never on the same page when it came to what was wrong with me until this morning when I just left. It got scary. They kept changing their stories on where I had diabetes or not. They gave me insulin when they werent sure I had it. My sugar was high when I checked in but within a few hours went down on its own then when they gave me insulin it went way up over 100 points again. They couldnt even agree to give me water or food. I had to threaten to leave in order to get both. They knew I didnt need surgery but still put me on a restricted diet. The final straw was the ent. The night before and that morning she wanted to cut into my neck without seeing blood work etc or even see if antibiotics actually worked for me. Im thirty four and this girl looked to be about ten years younger and was just knife happy. The issue that I had with her was she pretty much told me shed been on call for 48 hours. Yeah I did the math by the conversation we had. That scared the hell out of me. Youre cutting into my neck on no sleep Oh hell no your not.

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TA

Tammy Chapman

WESTERN RESERVE. There were NO mistakes, NO confusion and everybody was on the same page always.All nurses were old school RNs. They knew what they were doing at all times They answered the call light before he could get it back out of his hand.They asked for his insurance card once. They knew what medications he was on and didnt have to keep asking.They hit the vein on the FIRST try inserting the IV. The receptionist at the surgery desk updated us on where he was and what was going on twice. She even took his take home meds to the pharmacy and had them filled for us. Every staff member in the place asked how things were going and if there was anything they could do for us. Even the Valet dude and the cleaning staff. I have never seen such a caring place. The place is very clean . As Mom and I walked around during surgery looking for mistakes, screw ups, confusion and lack of common sense idiots there were NONE to be found here at WESTERN RESERVE AS IT SHOULD BE IN EVERY MEDICAL FACILITY !!! And by the way they are not affiliated with Summa anymore, Thank God !!!

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JE

Jean Wise

I am a first time mother, and I was experiencing severe cramping and was terrified I maybe having a misscarriage. I was in TEARS because of the pain. So I went to this hospital. While I will say the nurses were nice, I did not like the woman who did my ultrasound or my doctor. First off they acted like I was there to see the baby on an ultrasound since my first one is scheduled march 15th. So they kicked my babys father out of the room, turned the monitor away and explained why I couldnt look, and was generally nasty with me. I didnt care to look, I was there for my childs safety. Then the doctor came in after being in the room only one time before and told me the baby is fine. When I asked about the cramping he said, "Thats just being pregnant" with the rudest voice ever. I was disgusted! Then when I asked for a doctors note, he proceeded to roll his eyes and say yes. To say the least, I would NEVER go back there!

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MI

michelle harper

Horrible billing dept. i have requested an itemized statement to reflect where the 27 minutes of waiting in their waiting room can be verified at a level 3 vs a level 1 billing. as my son spent more time in waiting area versus being seen by a student dr. They have constantly refused several written requests to supply an itemized billing to show me where they can charge 1200.00 for a 4.5 min visit. I have now filed a complaint with the State of ohio insurance fraud dept at the hospitals neglect to supply an itemized billling to legitimize their costs. and they have turned and sent this to a collections agency bcause they dont want to deal. next step i will take them to court for fraud..AWFUL AWFUL PLACE. Took my son to different er less then 2 months later for a dislocated finger and it cost me less then the 4min concussion protocol visit. tells you volumes. they suck

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VO

Vonteria Allen

Worst cleaning behind the scenes ever....Very disgusting things are done by the EVS staff.. And they half clean... and the supervisor Steve Wendland allows it... has had video proof sent to him and still refuses to fix the problem... not cleaning patient potties correctly, not cleaning isolated showers properly, and so much more. Some EVS staff are racist...And the supervisor also and discriminates against his African American workers. The supervisor Steve and upper management allow select workers, to not cleaning and get paid...after multiple complaint... They allow their staff to use racial slurs and to bully... Not a clean place, but the 3w nursing staff is AWSOME.... they do a great job .... 2w & the E.R. are the dirtiest places... In the hospital... Where the EVS staff fails to pass scores over and over and over....

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ER

Erin Valentine

Went in for an emergency, and got in very quickly. There was a slight delay on reading my CT scan, but the nurse made sure to let us know this was because they had a rush of CTs. The nurse and receptionist were very nice and helpful, and the receptionist, seeing I was in pain, did not push me to pay the copay right that minute (they could bill me later). The doctor took awhile to get there, which is a given in any ER, but was very nice. He did mis-diagnose me, as I found out later, and I probably didnt need the CT scan. He did make sure to tell me I needed to check in with my general practitioner, since Im sure he was aware that he didnt really know what was going on either (I had a sinus plugged - Im sure hes use to seeing heart attacks and such). I would go back there again for an emergency.

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NA

Natalie Lombardi

There doesnt seem to be any communication between departments. The place where we were supposed to be seen told us to sign in on the tablet, then ignored us for 15 minutes. When I asked how much longer it would be, the lady sent us over to a different​ department to register. No one explained to us what was going on, or why my boyfriend wasnt being seen even though​ we arrived twenty minutes early. He was on some peoples records and not others. I understand that mistakes are made, but we would have appreciated communication. The lady at the front desk in the cardiovascular department was probably the worst of the lot. At least the lady she passed us off to at radiology was nice.

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JO

John-Paul Whitman

Did not go to the main hospital but the urgent care in Stow, OH. It has been one year since I went for a simple strep throat evaluation and I am still receiving bills and they are claiming that they do not have my insurance informationHave contacted them multiple times since then and given my insurance information when I first went to the clinic and multiple times since then. OK clinic care but horribly incompetent billing department. Will not use Summa again unless it is an absolute emergency and they are closest when I need ththem (I have an insurance outside their network)

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