Tobey Hospital

Reviews 3

ME

Melissa P

I wanted to send a letter regarding my experience in Tobey Hospital Wareham ER, on 3/9/17, arriving about 8:30. I was experiencing quite a lot of pain in my abdomen, which was rigid and distended. First stop triage. The nurse there was pleasant enough, but when we were through, she told me to follow her. I was very much in pain at this point and when I came in, I put my coat and purse on the floor. She stood there watching me try to pick them up, in obvious pain. She did not even offer pick up my coat off the floor or ask if I needed help, just stood there, watching me struggle. Then, she walks away briskly, and I was trying to follow her, but it hurt to walk. She basically took off and I had to look in rooms along the way to find her. Almost everyone, not all, people I encountered in the ER that night were either rude or just with a blank, flat, annoyed or negative affect. Working as a hospice social worker, I see disgruntled employees in healthcare (sadly) all the time. That’s what I felt….that I was a nuisance, rather than someone who needed help. No compassion. At. All. I had an intestinal infection and it was getting worse at I sat there. I was given pain meds and the nurse left. No one returned to check on me to see if it was helping. It was not. 25 minutes later, I had to buzz for the nurse. I was crying and shaking. They then gave me something else which gave me some relief (now 2 hrs after I came to the ER). I asked if I could have water now (I even had my own but when I first arrived they told me I couldn’t drink yet), they went to check and never returned. Change of shift. Now, it’s past 11 and the nurse that came in then was even ruder. I asked her if I could please have some water, that I’ve been asking and no one is responding. You would have thought I asked her for a kidney. With evident annoyance, she went to get me water. When she came back to say I could be discharged, it was after 1am and the pain meds were quickly wearing off and the pain was coming back. I asked her if I could have something else for pain and she told me if she did, I’d have to stay 4 more hours and that I “wouldn’t want that.” In a sense, yes, I wanted to be discharged, but to walk out of an ER with pain like that, quite bothered me. As she reviewed my discharge meds, I asked her if I could take something with me to take home for pain. She said “no, we don’t do that.” I asked “what do you mean, you don’t do that? I am in pain. Can I please just have ONE pill to take home with me until the antibiotics kick in.” Again, she replied with “no, we don’t do that.” I then asked for the Dr., as I was not going to walk out like this. Still clearly annoyed, she comes back with one pill (which is all I needed/wanted). But the way she treated me was like some junkie begging for a bottle of Oxycodone. One pill. One. Just for that one night. Then she told me that I can’t take it until I get home (which was fine, as I only live 2 miles away.) She proceeded to tell me (again with obvious annoyance that she had to go to the Dr. to get the one pill), that if I get into an accident, I have to pay everything out of pocket for my ER visit, since my insurance won’t cover me. Ahhh, more compassion. I do want to say that my attending Dr. (a female), and that gal who transported me to my CAT scan were kind and gentle and though I only saw them briefly, they were the only ones I saw with a smile for my entire visit. In pain, alone and uncomfortable and this is the care I receive. How sad….how very sad, indeed.

CA

Cassie Couto

My children are officially tougher than me. How is it that they can have multiple ear infections and not be screaming their heads off. Im literally in tears and feel like a huge baby! Thank god Tobey Hospital is so on point and got me in and out in less than an hour and started me on antibiotic. Thanks for always having my back, Tobes. They surely dont get enough credit! I have been going there for my emergency needs for as long as I can remember. Besides one bad er experience (with a female dr who was clearly having a bad day) I have always left feeling better. I have had two live child births for my two perfect boys and my maternity stay was phenomenal. The staff in the ER, childrens and Maternity ward are kind and there to make your stay feel friendly and at home. They listen to your needs and try to help as best they can. My sister had her appendix rupture when she was 4 and I can remember the care they gave that long ago because it made that much of an impact. She almost died that day due to negligence on her pediatricians part (took three different doctors to look at her and said she just had the flu because her pain tolerance was so high) Dr Conway took one look at her (at this point he was the fourth dr) and said "I want a catscan done on her immediately. She does not look right and something is dangerously wrong" and he was right. The staff in her surgery were hit with a terrible realization that her appendix had burst hours beforehand and had to improvise with a gangrenous organ. They were there every step to let us know what happened and why the surgery was taking longer.. they even filled us in on why this happened (not why her appendix was inflamed in the first place but more so the dangers of her oediatricians not taking the proper precautions and having her seen.. That being said, my children only see Dr Conway and now Dr Libby at wareham pediatrics and I only go to Tobey. Thank you to whoever read my story. I feel as though people look down on Tobey hospital and I know people whove had terrible unfortunate experiences with them... but I have never felt personally victimized by Tobey Hospital (yes that was a mean girls reference) and I will Continue to use them for myself, my children, and if I ever have anymore children !

ER

Erika S

2 years ago I brought my 8yr old daughter here after she fell and scraped her hand which caused an infection (red line from palm to elbow). Was immediately brought right back into a room and had an amazing nurse. I had a bandaid on her palm and she asked him if she could take it off herself b/c she doesnt like when other people do it. He sat there for 10 minutes waiting for her to take it off slowly giving her encouragement and asking her questions. When she had to get blood taken/IV inserted ( I always tell her its to feed the vampires so they dont die...a little thing she thinks is funny) he asked her about that and when she shed a little tear he put on a big surprised face and said he couldnt believe how brave she was and he was going to tell all the other nurses about it! About 15 minutes later another nurse comes in and sees her IV hooked up and says "whoa...wait...did you get that without crying??? I just did one of those in a grown man and he was crying like a baby!!! Youre one tough cookie!" My daughter was so proud of herself b/c of all the positive words she couldnt stop talking about this nurse and made me mail a letter to the hospital praising him. He was pretty fantastic and I hope they kept him as I couldnt have asked for a better caretaker for her. Ive had some bad nurses/doctors in my day but, he was wonderful and clearly loved his job.