Beth Israel Deaconess Plymouth

Reviews 5

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Sheryl Woodford

I have lived in Plymouth for more than 30 years. I have been in the ER department on many occasions when my children were younger, and have had terrible experiences with the staff at the ER desk off and on through the years. I went into the ER last week and had to be wheeled in by my friend who brought me there. Do you think one of THREE women standing behind that admitting desk would help? NO. After my friend wheeled me right in front of the ER admitting desk, she went to park her car. I was in EXTREME PAIN , crying because of the pain, and these three woman did not even acknowledge me! I said to them that I am in extreme pain and need to see a doctor. My response was "youll have to wait a few minutes"! WHAT? Besides the fact that there were only FOUR people sitting in the ER, what in the world was holding them up? They were joking with one another. TERRIBLE. Got into the ER and the doctor was fabulous. The nurses were excellent. My condition is one that I will not post; however, I was in extreme NEED of a catheter BEFORE I was given 16 ounces of liquid for a CT!! I thought that I could have been had been experiencing sepsis! The urologist came in the next morning and was asking me why I "jumped ship" on him, and went to another urologist, and that I had kidney stones, etc... WHAT????? WRONG PATIENT DOCTOR-WOW!!!!!!!!!!! Then he patronized me! His comment was something like "youre tired, had a long night". PLEASE- I suggested that he recheck the chart! He came back in (no apology) and rattled off what HE wanted me to do. After I have a doctor communicate in this manner, I MAKE the decisions as what is best for me. HE CLEARLY showed me that he didnt. My own PCP had to call me on my CELL PHONE as she could not get through to the front desk on the floor that I was on to provide important information! I had to ring for a nurse to come into my room and speak w/ my PCPs office on MY CELL PHONE!!!! There was a doctors name next to my room number whom I have never met in my life! This hospital has some wonderful new physicians, nurses, and CNAs. Your ER staff needs TRAINING. And, the COMMUNICATION FACTOR is UNACCEPTABLE. I will end on a positive note, as I am thankful for your ER physician and nurses who took my condition seriously. I am grateful for their insight to my situation. I am sharing as I have seen that "the owner" of the hospital reads these reviews. This is about educating some of your employees, or letting them go. There are plenty of folks that have more compassion, and alertness than SOME of your staff did on June 9, 2016.

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Molly Brown

I dont even want to give it one star. I will never go back. When I checked into ER they were surprised I was never there before. I went there for an abscess tooth my dentist directed me to the ER and said they would most likely hook me up to iv antibiotics and pain meds. I sat there 6 hours in excruciating pain crying. The NP was nice but the nurse that came in to put an IV in my arm blew out my vein and blood on bed and all over my arm she just slapped on a sticky tape and left the room. Another nurse came in to take blood and I said I hope you do better than the last nurse -she was surprised that she didnt even wipe my arm off to clean it. She drew blood and cleaned up what the other nurse left behind. I waited and waited until I got the clear to go for a cat scan of sinuses, this came back clear. Still in pain and send me back down to ER. I wait some more and then cujo the nurse that blew out my vein gave me IV tylenol sat there till bag emptied. It was the worst experience ever and the pain I was in they could have given me something stronger. My thought is they were thinking I was looking to get high since Ive never been there before. I was only looking for some relief from the toothache that was a 25 on a scale from 1 -10. It was Christmas day, I didnt want to be there much like the registration person, nurses etc. They made me suffer in pain for no reason. My dentist was shocked that nothing was done in the ER. attached is a picture of my arm after it was cleaned but you can see the mess under the tape.

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Hilary Wood

Wow, terrible attitudes with the nursing staff both in the ER and on the floors. 1st experience with this hospital and the last. Always bring my mom to St. Lukes in NB but its a minimum of 8 hour wait in ER. So thought I would try Beth Israel. The moral is atrocious! Would not recommend or ever go back. Nursing staff does minimal and attitudes were so unfriendly in the ER. On the floor when my mother was admitted, they were nice but just terrible. Had to request a breathing treatment has it her poor quality of breathing went unnoticed, Dr. ordered warm compresses for an infection and the nurse never did this the entire day. I was told she couldnt get the machine. I asked her and the night nurse to skip this machine and give my mother a bowl of warm water and cloth and my mother could do. Found out in the morning this didnt happen either. When I questioned the nurse she said it didnt matter it was only for comfort!!! When I said the dr. ordered it, a machine mysteriously appeared within 10 minutes. Just appalling. I saw a very large man in the ER fall because he didnt have adequate staff (1 small nurse). Do not go here.

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Florence Hale

I have always had great care from nurses, doctors, radiology, medical surgery unit and ICU. Ive had many procedures and major operations and feel confident in the staff on all levels. The staff in the ER are a wonderful team, they know the severity of those that are a priority to be treated immediately. As far as students are concerned they need the hands on experience as part of their training. Dont worry you can say no but they are over seen by competent staff. Yes, the doctors seem young, compared to us old timers, but they have the technology we didnt have 30 years ago when I was 1st admitted. My advice, be positive, be polite (no matter how much it hurts) and ask intelligent questions.

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Gayle Donahue

From Emergency receiving on a Saturday night to surgery and recovery a few days later, my experience with the Beth Israel Deaconess in Plymouth was the best possible. Every single person with whom I came in contact was caring, pleasant, professional and had a real "customer first" attitude!. Every area I was in was clean, neat and had none of the dreaded "hospital smell." As an out-of-state visitor during the holiday season, I was not even sure where to go when I fell ill. Thank goodness I was guided to Beth Israel Plymouth! I wish I could thank each of you in person!

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