Mercy Hospital

Category:	Hospital
Address:	144 State St, Portland, ME 04101, USA
Phone:	+1 207-879-3000
Site:	mercyhospital.org
Rating:	2.5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 10

Reviews 6

Chris Pratt

I honestly dont want to say anything bad, because I KNOW there are good, caring people in this hospital. [Namely in the Wound Healing Center] But I cant even describe everything that is wrong with this hospital/practices. 1: The ER is filthy, unsanitary, houses multiple health violations like open needles left sitting around [I had to take pictures, I couldnt believe my eyes] , and is full of disrespective nurses who treat every patient like petulant children. They gave me fluids, a $6,000 bill, and a staff infection due to waiting around with opens wounds for over an hour--oh, and the fact that said infection has quite possibly been the reason I now have a lifelong, incurable disease is just the icing on top of the cake. 2: My experience with Portland Internal Medicine [ a branch of their services ] was also beyond disturbing. PA Noel Genova not only lacked empathy/compassion from our first appointment, but also refused me further treatment after my gender preferences came up due to some of the treatment options. Either shes completely transphobic, or she just personally hated me enough to repeatedly refuse to help me any further. 3: Multiple issues with trying to simply contact someone to help me with a bill I was told would be covered by Mercy Free Care, only to have the same bill sent to me again and again. 4: Attempts to find a less transphobic [honestly just any doctor to help me] through the Patient Rep office, while well meaning, were for nothing. I was sent to a different, smaller practice all together, where I was ignored, misheard, and hung up on. The doctor I complained about also doesnt seem to have been spoken to about the poor treatment she offers.

Joseph Finnemore

They are very disrespectful to people who suffer from drug addiction( Opiate ) (specially the nurses and Doctors in the ER. I went in asking for help and was turned away due to not being in FULL withdrawal and all the beds were filled. Also I was in very serious pain in my lower intestines and knew I wouldnt make it through detox until they could address the pain I was feeling. They make you feel like your garbage and could careless that your suffering from a serious Disease. Ive been sober for almost a year and just relapsed for the past six weeks also I never lied to them and was honest about everything( what I was using and how much). But Im learning that because your an addict, you will not be treated with respect... and heres what is on the Mercy Hospital Website ..... EMHS Values To accomplish our mission, EMHS embraces these values: Passion – We demonstrate a passion for caring for others and the pursuit of service excellence in all that we do. Innovation – We are capable of extraordinary creativity and are willing to explore new ideas to achieve our healthcare mission. Integrity – We commit to the highest standards of behavior and doing the correct thing for the right reasons. ----> Respect – We respect the dignity, worth, and rights of others. Accountability – We take a responsible and disciplined approach to achieving our priorities and responding to an ever-changing environment. Partnership – Working together in collaboration and teamwork is more powerful than working alone.

Doug Porter

I was admitted to Mercy Hospital for an appendectomy in January of 2011. Due to prolonged discussions between the Hospital and the Insurance Company related to reimbursement amounts, I did not receive a billing with payment amounts due. As 2011 and 2012 lapsed, I would periodically call the billing department to inquire and in every instance was told that the discussions were still ongoing with the insurance company and that the bill had not been finalized. Today, (February, 2013), I received a letter from a Portland loan collection agency (a first for me) asking for collection on the outstanding hospital bill. Surprised, I called the Mercy Hospital billing department thinking it was a mistake and spoke to Bruno. He indicated that he could see my constant calling as well as the narrative communicating that the bill had not been prepared yet through 2011 and 2012. He did not know why his records showed that a final bill had been sent to my address in the spring of 2011 despite the constant direction by the Hospital throughout 2011 and 2012 that the Hospital and Insurance company were still negotiating and had not finalized or sent a bill yet. This was an emergency surgery, however, needless to say AVOID THIS HOSPITAL AT ALL COSTS IF YOU HAVE SUFFICIENT TIME TO ENGAGE ANOTHER HOSPITAL FOR MEDICAL SERVICES.

Diana Libby

Breast Cancer? RUN as fast as you can to any place out of the state of Maine. My earlier experience with b-lateral Breast Cancer in 2010 with Dr. Molin as my surgeon was a pleasant and comforting experience (although the radiation oncologists were a nightmare!) This year Dr. Molin was not available and, as we often do with a recurrence, I went with what felt sort of familiar" although my initial gut response was that the office now only had one surgeon handling the work of two and I would not get quality care. I should have stuck with my gut feeling. BIG MISTAKE!! Go out of state where there is a "team approach" to your care and you, the patient, is not left running back and forth to different doctors who dont talk to each other - although they will claim they do - so you wasted hours of your time getting more an more confusing answers. In the end, I decided to do what my "gut" told me all along was the wrong thing to do. BTW- Dont hold your breath waiting for "pathology results" which apparently can take weeks to hear anything back. No follow-up from either doctor. Not even a familiar face after surgery and bed-side manner and empathy completely lacking. WOULD NOT RECOMMEND!!

bnzx10 zx10

Absolutely the best hospital i have ever been in every single staff member was very nice caring and did their job and more they did their best to solve the problem and make your stay as comfortable as possible they truly care about what they do i am very grateful to their entire staff i. i gotthere with a high temperature and I was super sick the next day I went right into surgery Iwas there fo 6 days and i was very sick but they fixed me right up plus when my appetite cane back the food was awesome! Here is one thing that sticks out when I got dropped off I got dropped off at the wrong hospital I got dropped in a hospital office center next to it like the trauma Hospital were just small Offices I told a woman behind the countet that i was looking for the big hospital and. If she can help me and she seen I was limping she stopped what she was doing went and got a wheelchair and proceeded to put me in it and whell me up a Hill to the other Hospital that says alot i may have forgot some pepoles names but i wont ever forget you thanks. Gd bless.

A Private User

I birthed two of my children at Mercy and had terrible experiences with both. In the first case, the nurse left me alone all night & when she came in in the morning to check on me, I was already getting ready to push. I was told to "wait for the doctor to arrive". Had they checked on me sooner, they would have had ample time to call the doctor in advance. In the second case, I asked for a support bar during labor and the nurse informed me that she did not know where they were. Although that nurse was very nice and gave me a nice, clean bed after the birth of my baby, another nurse poked her head in the room and asked what happened to her clean bed. When my nurse explained that she needed it for me, the other nurse asked her in a sarcastic tone, "Well, is there anything else you need, Princess?" Terribly unprofessional. I felt badly for needing a clean bed! So sorry to inconvenience the nurses! Awful, awful experiences. No one offered to help me into the hot tub and my midwife was not called until the last minute.