Mercy Hospital – Unity Campus

Reviews 5

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Moonphase Pagan

I will only go to this place if its my only option! I do not think I have EVER had a positive experience here! The doctors treat you like crap, and like an inconvenience, and so do most of the nurses! They DO NOT have bedside manner either! Unity needs to find more caring doctors or something, These people are making a bad name for this hospital! : / I came in tonight with an injury by ambulance! Thats how bad the pain was and the swelling and such. The doctor came in, asked what happened and was a smart a** and she had a bad attitude! I proceeded to be nice, keep negative comments to myself, and tell her what was going on. She rolled her eyes at me, pushed super hard on my injury and said well, you need to make a Dr. appt to possibly have an MRI since we do not do those here, and this is not a medical emergency that would warrant one. She ordered a x-ray, nothing for the pain, so I had to do what the x-ray people needed me to do crying and screaming in agony. Once I got back to the room, I called for the nurse and had her go talk to the Dr. for something for the pain. Which was like pulling teeth btw... Half hour later, she brings something for it and 5 mins after the Dr. walks in. She said, "nothing is broken, so you need to wear this brace." (which looked like a long sock) I then proceeded to tell her that I cant have anything touching my injury. It hurts too much! She told me, "no, YOU just dont want anything to touch it!" She then proceeded to try and force me to put on the brace thing, and I told her to prepare for screaming because of the pain! "Oh, thats not necessary, you dont need to do that!" She then slammed the brace on the counter and walked out of the room. I was discharged with no pain meds or anything to help with the pain, no dr. referrals, NOTHING! Talk about inappropriate, and unprofessional! Do not come here! Go somewhere else with higher ratings and better doctors! Dont waste your time! Im super angry and upset and there is literally nothing that I can do about it!

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Angie Graves

I had kidney stone surgery last Monday. Tuesday I was in unbearable pain, went to the ER and got seen and admitted right away. Released the next day. Right when I got home, the pain got stronger then the day before and I had my son drive me back to the ER. I explained that I was just released. I was crying and could not control my sobbing from the pain. I could not sit down and stood against a table crying in extreme during my wait. I did not get a room for almost an hour and a half. Other people who were waiting were commenting about my condition and how it was unfair that I had to cry in pain while people who did not have an "emergency" were being taken back. I assumed that those with the most need were taken back and seen first. I mean, when I say pain, I mean beyond the 10 that they ask you, when wanting a number in reference to how much it hurts. When I did go in the back, it was another three hours for a doctor. I went to the bathroom and took a urine sample without being asked. When they did come in they just grabbed it. It was ridiculous. By the time I saw the doc, my pain had subsided a bit, he wanted to send me home. Thank God that the doc from the night before happened to see me and asked why I was there. As he was talking, the pain came back, he treated me and I was admitted for an additional two days. I know this is long. However, the kind of pain I felt should have been taken more seriously. Once admitted, I was treated nice and taken care of by the doctors and nurses and I appreciate all their work. Getting there though, was an absolute nightmare.

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Mary Brown

I just wanted to let someone know my complaint towards your emergency room. My husband was seen there in Sunday night and my complaint mainly focused on the waiting room that we sat in for 2.5 hours before being seen only after me complaining. My husband is a cancer patient so germs are a no if at all possible. From what I saw in the waiting room no effort on the part of staff is trying to prevent this. I realize on a Sunday night at 8:30 there may not be sufficient janitorial staff but here is what I saw laying around and not being done. There needs to be someone every so often maybe every two hours doing this. Maybe just maybe someone could throw on latex gloves and pick up the empty throw up bags, the dirty kleenexes, the empty saliva ridden pop cans, bottles, and cups. And maybe the hospital could be given Clorox wipes to wipe down countertops, arms of the chairs, house phones, elevator buttons anything that the general public and sick people are touching. I am thinking max time consumption of 15 minutes. This would look good for hospital and alleviate some spread of germs. Also we were not pointed towards any face masks and knowing that my husband is a lung cancer patient this should have been a hospital priority one would think. Thank you and please feel free to share at next stage meeting and maybe someone on shift could appointed to do this nightly.

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Megan Dornfeld

Im writing this review to warn everyone, do not bring your family member or loved one to this hospital! You could potentially wind up in a situation like mine...A family member of mine was taken there for psychiatric care approximately 3 weeks back, the hospital recognized how mentally ill and unstable she was and submitted to the court for a civil commitment (at that point I was impressed they were taking the initiative to protect their patient) the court decided to offer the family member " a stay of commitment" which just simply was her agreeing to the commitment to keep it off her permanent record. The hospital was told by authorities to keep her in the hospital until she was stable and they turned around and let her out the next day! Not stable! Not at all! The family has been told by the authorities on more than one occasion and by more than one source "Unity hospital is known for not cooperating with authorities" and "Unity hospital is known for discharging patients prematurely", it was their job to protect her, to stabilize her and they chose to let her walk out the door which I would think would be a huge liability for the hospital! They failed their patient! The hospital released a patient that is a danger to themselves and far from Stable! Unity was a huge disappointment and they failed their patient, failed miserably!

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Shane Smebakken

I would give a 1/2 of 1 star if it was an option. The Triage nurse & the nursing staff were very courteous & respectful to the family member I brought in to the emergency room. I brought my Mother-in-law in today to be treated for opiate addiction, to get her into a detox. She is frail & has never attempted to get clean before... The Dr told her (with me there), that they do not help with getting into a detox, or anything like that. They gave me some #s & said she should go home & kick a 15year painkiller addiction ON HER OWN. Shes 58years old & can barely stand on her own! I personally am aware of addiction & also what it takes to recover; I couldnt believe what I was hearing this DR say! I dont know if this was an isolated incident or Allina/Unity hospitals "policy"... They should be ashamed... The nurse was & also apologized & agreed... I asked her if I leave my mother-in-law there were they willing to accept responsibility for turning away a vulnerable adult... The nurse went to ask the Dr if there was anything they could do... Apparently not because they released her to fend for herself. My mother-in-law has never even attempted to stop this addiction & this is how they treat the sick? I am shocked. Good Job Unity, I hope you dont end up with someones fate on your hands...

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