Mercy Hospital

Reviews 3

A

A Private User

I am not rating the hospital part, because I was treated well when I had mhospital, but I do have to add my E.R. experience, after reading the experience of the person below. I have never been treated so unkind and by doctors and nurses with such uncaring attitudes, so I pray that during my upcoming surgery I have a different experience than I had in the E.R. If I do, I promise to come back and write a POSITIVE review, but I do have to express my extreme disappointment in how I was treated the night I was rushed to the E.R. by my oldest son. I was experiencing intense stomach pain...pain that I had never felt before, and I am one who rarely, if ever, has stomach pain. I was frightened, but resisting going to the E.R., but my son insisted that I go. I was crying in pain, tears streaming down my face as they made me sit in a chair and register. Finally got into my room, and the doctor came in and asked all kinds of questions, then proceded to give me a shot of some type of med and said if the med helped it was probably gallbladder. The shot did not help a thing, and I was still crying out in horrible pain. The doctor and nurses proceeded to speak to me very shortly and had NO bedside manner, acted bored and uncaring. They offered me NOTHING for pain....NOTHING, as I writhed in pain. The doctor performed an ultra sound after listening to my stomach and saying it was "gurgling...I will give you that." WTH? I could barely keep my legs from curling up, due to the pain, yet he wanted me to lie still, on my back. Next, sent me to x-ray, where I continued trying not to cry, but I could not help it, due to the pain. Finally, upon return from the x-ray the nurse gave me a shot with a pain med (cant remember the type, I was in too much pain to remember much), and it helped for about ten minutes. The doctor then came in and told me all the tests were "normal," and he did not know what was wrong. I am still in the most intense pain of my life from that area. They gave me NO urine test, nothing else...only x-ray and ultrasound. They then told me that I was going to be released, and I said, "What? I am still in intense pain. I know there is something wrong." I was honestly scared to go home, but they were very anxious to get rid of me. They y babies at this wheeled me out to my sons car, all the while I am crying, tears are streaming (and I rarely cry...I have a high pain tolerance!), and they said basically NOTHING to me. I felt so neglected and almost as if it was my fault that I was in such pain. I felt like I had no dignity left and I cried all the way home....didnt sleep the entire night from the PAIN! Well, folks a few months later BLOOD was found in my urine, and I was found to have a urachal cyst by GOOD DOCTORS who took my pain seriously and LISTENED to me and actually helped me. Ironically enough, I have to have this cyst removed at this same hospital, but fortunately, I trust my very good urologist. I will NEVER step foot in Mercy E.R. or have ANY family member go there, not matter how far I must drive out of my way. Horrible, degrading experience. Thanks, "professionals."

ER

Erin Lane

This is a belated review. I received a phone call from an E.R. nurse named Sarah (I believe) in February 2013. She informed me that my father had died and that I needed to get to the hospital immediately (his death was not expected and was a total shock). The nurse informed me of my fathers death with the same tone that one may use when ordering a pizza. She pressed several times that I needed to come immediately. She also confused me by telling me my mother was there and needed me to come be with her, but I found out when I got to the hospital that it was my dads wife, not my mother. The nurse should have confirmed the relation, it made the whole situation more stressful. I got a ride to the hospital. I was taken to a room where there were staff members and my dads wife. None of the staff introduced themselves; they did not pause their conversation regarding organ donation to tell me who was who or what happened with my dad (still had no idea what was happening at this point. I made the decision to have my dads corneas donated before I even had any idea what happened. Im still not sure who it was that took me to see my dad, maybe the chaplain? He never introduced himself to me or my brother. I did get to see my dad, but they left equipment hooked up to him (paramedics had attempted CPR). I wish they had removed the endotracheal tube and thought that doing so was standard before viewing a body. I understand that death is business as usual for E.R. staff and that my dad was another number. However, the night of my dads death would have been much less stressful had the hospital handled the situation better. There may not be a protocol, but my understanding is that death notification should not be given over the phone unless the person be informed is far away. I would have preferred to be told in person once I was at the hospital. Needless to say, I would avoid Mercy Hospitals E.R. given my experience after my dads death. I think they need better protocols for death notification and helping family members when they arrive at the hospital.

LE

Lena Samaray

The worst ER in MN. I had rare disease -vasospastic angina. When spasms in heart arteries become too strong, and lasting too long, you can get heart attack , with out any physical blockage. So, EKG is normal when this happening. I was many times in ER with chest pain, they keep telling me is not my heart for 4 years. I knew is my heart, so I go to Mayo clinic , where I was diagnosed with vasospastic angina with heart catherizations with provocation test, and my cardiologist give me instructions- if wearing nitroglycerin patch and oral nitroglycerin fail to stop the spasms, go to ER, they have to do nitroglycerin drip. So, when I get very sever spasms in my heart, on ambulance take me to Mercy ER. I thought that the disease is rare, hard to diagnosed, but they will be able to do nytro drip. That was my mistake! They left me in the room, and wile I was having spasms and chest pains, and show them diagnoses from my chart from Mayo clinic, they dont do anything for 1 and a half hour. Even after that doctor give me some pain medicine and anxiety medicine, not what he should do. The nurses wast able to do IV, they poke me in 4 places before did it.They keep telling me "why you came here if we are not good? ". I saw previous reviews, when patient representative tell some people to call them, and they will help them . I did go there, and they didnt do anything. They told me that there ER doctors are subcontractors , and Mercy is not responsible for them,. They did sent them my complaint, ant they response to me was "if the doctor didnt do what you want, it didt mean he wrong". Well, it wast what I want, it was instruction from my cardiologist. I get that they fail to DX me for 4 years, but why I was suffering this invasive procedures to get proper DX, and then this ER "doctor" saying again "it;s not your heart", because my EKG was normal. Maybe he should open Google and read, that with vasospastic angina the EKG can be normal!!!