Park Nicollet Methodist Hospital

Reviews 3

SA

Sadie Potvin

PLEASE TAKE THE TIME TO READ. I got T-boned in a car accident today and was taken to the hospital by ambulance. This hospital have no sympathy for what I was going through! No smiles, no happiness or support like doctors and nurses should have. I understand theyre under a lot of stress and pressure but if you make that a career you need to understand that thats the work environment youre going to be in! I have a diagnosis of severe chronic back pain and when I got in the car accident I had smashed my head against my window and my whole left side of my car was totaled. I had a neck brace on and was suffering from pain in my head, my neck, my arm was numb and was seeing stars. I was in so much pain so they ended up giving me pain medication and a cat scan but the nurse was very rude, disrespectful and wasnt telling me the medication she was given to me before injecting them into my IV and also didnt tell me about side effects of certain medications while she was inserting them into my IV, I was receiving severe PAINFUL side effects for a short amount of time that were very uncomfortable without her telling me to the point where I was screaming " ow ow ow!!!" Then when getting sent home my doctor refused to prescribe me any pain medicine when I just got in a severe car accident? He was yelling at me in the hallway the whole time while I was yelling at him back about how he didnt want to prescribe me anything...all he did was give me a steroid and a strong ibuprofen when my pain levels were so severe. I could go on and on but the patient service and the staff there are absolutely terrible!!!!! The doctor was telling me "I was going to get addicted to pain medicine if I were to get prescribed so he refused to give them to me" then I stated " do I have to have my neck cut off to get them?" and he said " yeah or a fracture "... sarcasm is very unprofessional as a doctor... and this is AFTER I requested just an amount of only 5-10. I live a sober life style and I did not want a lot but my pain was so high! Finally he got very upset and prescribed them to me then refused to see me after. Sorry that I have severe chronic back pain now neck pain, head pain and got T-bones on my direct drivers side going 45 and totaled driver side of my car.....even if they did give me pain medicine with no problem, that place is still horrible and I would of done the same review... I do not recommend and please dont ever go there! This review is not about pain medicine but about doctors and staff treating people horribly and having no sympathy for their patients... I just got home and cried that I had to go through such a horrible experience at a place when I was physically, mentally and emotionally already going through a horrible experience in general and for that place to make it WORSE?!?, was completely unacceptable and very unprofessional. Trust me and DO NOT go here. EVER!

A

A Private User

The customer service and respect for patient needs are clearly lacking at the Park Nicollet Clinic Dermatology Department in St. Louis Park, MN. I cannot believe the level of care and assistance I have received from the physicians, nurses, and even medical receptionists out of this department. I first saw Beth Schneider, RN with concerns about moles and acne in November of 2008. I was prescribed an oral antibiotic and the topical retinoid Tazorac after a short 5 minute appointment. Nurse Schneider took little to no time listening to my concerns about the prescriptions and previous medications that have failed to work. After 3 weeks my face was dry, red, and peeling. I was in serious pain from the topical retinoid (Tazorac) and discontinued use. After a few months my acne cleared with use of the oral antibiotic and other home remedies. Recently, my acne has become worse than ever before. I made an appointment to see Dr. Tollsman on October 11, 2010. Again, I was only seen INCREDIBLY briefly. I explained to Dr. Tollsman that Tazorac didnt work for me before, but he insisted that it was the ONLY possibly thing that would work for my type of acne and that I should give it a few weeks to take effect and for my skin to adjust. Now, after three weeks my skin is once again dry, inflamed, peeling, and I am now developing more acne including painful nodular cysts. After calling medical reception today I was put on hold with the nurse line for 15 minutes. I hung up, called back, explained that I couldnt wait on hold because I was at work so could I please leave my contact information and have someone call me. The receptionist barely gave me time to finish explaining and said, "No, they should pick right up...let me forward you through." Once again I was on hold for 15 minutes. I hung up and called back to FINALLY leave my contact information for a nurse to call me. Needless to say, I find the level of care, respect for my needs as a patient, and overall quality of the Park Nicollet Dermatology department to be SEVERLY lacking. I am a single mother, full time student at the U of M, and a user of State of MN medical assistance. I am unable to use another clinic location because my healthcare program clearly dictates I am only to able use one site for primary care and Park Nicollet is most convenient based on the location of my home. However, after these incidents I will be changing primary care locations and reporting all of these incidents to UCare and the State of MN Healthcare. I loved bringing my daughter to pediatrics at PNC, her physician is wonderful. However, I am in serious need of quality dermatological care and I cannot continue to justify dealing with this situation. I hate to draw unfair conclusions, but I can only gather that the reason for my poor level of care has something to do with my status as a Medical Assistance user.

MA

Manny M

Here is my experience with the ER, Dr. Bella, and Mason Smith... I went to the ER earlier this month with severe lower back and abdominal pain. Long story short, I had blood and urine lab work ran, and I was told that I may have a bacteria infection in my kidney. The remedy was antibiotics and a follow up appointment 3 days later to find out if the infection had grown in my UA sample. I went in three days later, only to find that they never started the culture process of my UA sample. I was really upset about this. Dr. Bella then recommended we take another sample. I was confused with this solution because I had been on antibiotics for 72 hours now. Wouldnt that mess up the results I asked.. She replied, "yes."So why would you recommend this? She replied, "youre just suffering from back pain." She couldnt be farther from the truth. So the next step was Client Relations. I met a man named Mason Smith. I explained my frustration about not knowing what was wrong with me. He was extremely apologetic and agreed that the ball had been dropped. He told me that they were going to look in to the matter and get back to me. It has been three weeks now. I have called Repeatedly. No calls have been returned. I called the main line and asked the operators to leave a note on Masons desk to please call me ASAP. The operator told me that she would be fired if she did this. Haha really!? You see is let this go and move on with my life, however lab work is never cheap and nobody should have to pay for this if the hospital isnt going to do their job. Also, the pain has come back and now I have to start this whole process all over again. Im extremely disappointed with Methodist ER staff, and Mason Smith. I was never taken seriously, and a potential serious health issue was pushed aside and swept under a rug. I would expect this from a 3rd world hospital, but not a hospital in the best health care state in the USA.