Fairview Ridges Hospital

Reviews 8

CA

Carol Kruger

I can not believe how rude the staff in the ER is. I had taken 1/2 tablet of a newly prescribed medication. It caused drowsiness. The maintenance woman in my apartment complex called 911....after I had told her the problem and that my daughter was coming over. SIX paramedic surrounded me in my apartment hallway. I had trouble explaining the problem to them due to some complications resulting from brain surgery I had years earlier. They refused to come in to my apartment or do anything that would allow me communicate with them easier. They loaded me into the ambulance and took me to the hospital where despite my objections I was given a dose of Narcan. I asked to speak to the doctor. ..instead I was held down...resulting in an injury to my arm....while they gave me a second injection of Narcan. When my tests came back the results show no narcotics in my body and no other similar substances. I was put on a 24 hour hold. The problem turned out to be a reaction to the new medication I had been given. I was and am extremely angry. I am 65 years old and was treated with zero repect. Both the paramedics and the ER staff were completely arrogant and disrespectful. NO ONE DESERVES TO BE TREATED THAT WAY. I finally heard back from Patient Relations. The ER doctor wrote that the paramedics took a fentanyl patch out of my mouth and that he took a fentanyl patch off of me. I have asked the paramedics to correct the mistake. The only fentanyl patch that I had was the new prescribed one that I had just put on after picking it up at the pharmacy. Those patches are VERY expensive. ..he threw it away.

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A Private User

I had a great experience in 2007 when I had my son @ Ridges. Unfortunately, having my daughter here in 2010 was a different story. Our nurse in L&D was great, but the first nurse we had after heading over to postpartum from L&D was AWFUL. I cant remember her name, but she was a larger woman in her late 50s or early 60s, short brown hair. Luckily, it was the end of her shift and we only had to deal with her for an hour. The rest of the nurses were wonderful, and the lactation consultant on staff was amazing. HOWEVER, the next day, while recovering from childbirth, a rep from the billing department came up to our room and gave us the shake down asking for payment in full for what our *estimated* balance would be after our insurance claim went through (about $900). Unreal! I was not prepared for that. I wish they would have contacted us about this BEFORE our hospital stay instead of cornering us in our hospital room basically demanding payment right then and there. If we were having more kids, I would NOT be going back here. Its really too bad, our experience in 2007 was fabulous. Not sure what happened to this place.

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Julie Christensen

This is the WORST EMERGENCY ROOM service I have ever had the displeasure of experiencing! I have a much less important job than these individuals, and move at TEN TIMES the speed as they do. I also am not a complainer, so I have to be SERIOUSLY DISAPPOINTED with service to go as far as to write a bad review online about the LACK OF CUSTOMER SERVICE I received. The RN (PATRICK) whom I dealt with was LAUGHABLE--as Ive met convenience store-teenage-employees-on-their-phones who wouldve been more attentive and helpful...and this guy is responsible for MUCH more than they generally are. I basically wouldnt trust him to relay my Taco Bell order--let alone my personal information, needs, concerns, etc. NO PEOPLE SKILLS FOR THE LEAST BUSY EMERGENCY ROOM IVE EVER SET FOOT INSIDE. I WOULD SOONER TAKE MY CHANCES DRIVING AN EXTRA 25 MILES TO FAIRVIEW SOUTHDALE IN EDINA IN THE MIDST OF A HEART ATTACK, THAN EVER GO TO FAIRVIEW RIDGES IN BURNSVILLE AGAIN!!!

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Michael McParland

The ER had one of the absolute most incompetent doctors and nursing staff. I could clearly hear them talking about the patients and poking fun at them from their station. I was accused by one of them of touching her inappropriately when I was so sick sex could not have been further from my mind. I was under heavy mental distress and confusion they started berating me leading to me getting further agitated and feeling defensive because I felt abused. This has been a year and a half since and I still get intensely upset that I get angry and want to cry. I would rather die than go to any hospital now. This is the honest truth. Fairview Ridges is one of the worst hospitals with a horrible staff. One other thing was when I tried to explain my issue in depth to the doctor he cut me off and walked out of the room. I was in the ER for around 9 hours and saw the doctor twice.

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A Private User

This place is HORRIBLE! The doctors and nurses are just rude. The look at you and tell you yourre fine and that you are making up your symptoms. The triage nurse doesnt even bother writing down the prescriptions your on because she it too busy threatening you, which could end up getting you killed. If they dont feel like the medication your on is important than they wont put it on your sheet. The checkout nurses will also mouth off about your prescriptions that they have no knowledge about! and how they dont believe that you have anything. You will leave this hospital in just as much pain as you came in. The doctors wont even write you a nausea prescription. My boyfriend was in that same place a few months prior... they treated him like God. Funny, he was white...

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Linda Dyjak

Monday: Total hip replacement surgery - uncontrolled pain and nausea ..The nurse would not listen to me, just rolled her eyes when I complained of pain. First 3 days of therapy wasted as all they did was drag me around with pain so bad I could not remember any exercises. Spiked a 103 temp and finally got different meds and some pain relief. Early Friday chest x ray taken. Released at noon Friday. Sunday: Spiked a 103.2 temp, returned to ER, admitted with pneumonia. Asked them to notify my surgeon that I was readmitted, they did not. My doctor stated that he could see the pneumonia in the x ray and that in his opinion, I had been released with pneumonia. Never, never again to Ridges...

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Jeralyn Mohr

After watching a relative go through a heart attack and clots in lungs and legs, I was eager for a nutritionist to come into the scene to give professional advice on how to make dietary changes, both to aide in healing and to correct habits that may have caused or worsened the diagnosis. ..the dietician was appalling. Clearly trained by FDA standards in the 50s, she proceeded to recommend continuing diet soda and chemically flavored water with artificial sweetener as main sources of liquid and then gave the most unscientific, generic advice on diet with no understanding of food. Incredibly old school, will never seek modern or forward thinking advice from this hospital. Not ok.

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Daisy Bowman

The staff here are always wonderful! In addition to providing holistic, comprehensive care for their patients, they provide support for families that goes above and beyond the normal call of duty. My father spent his last days here, and I basically lived in his room. His care team was so kind and thoughtful. They made sure we had as many comforts as possible at a very difficult time, including some of my favorite snacks, delivered to me each night. Any time Ive visited the ER, Ive been seen in a very timely manner and received personal, highly professional care from nurses, doctors, and the hospital staff. Thank you Fairview Ridges team! Youre the very best!

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