Category: | Hospital |
Address: | 2800 Clay Edwards Dr, North Kansas City, MO 64116, USA |
Phone: | +1 816-691-2000 |
Site: | nkch.org |
Rating: | 3.6 |
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Alex Morris
My girlfriend went to Urgent Care a few days ago and they highly suspected Meningitis, a condition that can possibly result in death within hours after symptoms start. Urgent Care told her to go to the ER immediately. She went to North KC hospitals ER. She was not seen by a doctor, but a physicians assistant. This person did not order any tests nor labs, and instead said she believed it was simply an ear infection and prescribed Antibiotics. Merely taking the easy way out by cutting corners to clear a bed. Nice. I dont know what kind of ER this is, but every single time Ive ever been to an ER, they ALWAYS ALWAYS run labs. Today my girlfriend started feeling dizzy, had to leave work and went to her primary doctor who asked WHY didnt the ER run labs???? So yeah now shes back at the ER today, and she had a doctor Dr. Ham??? My girlfriend doesnt remember him even introducing himself, instead he just came in, and stared at the TV endlessly and wouldnt even look at my girlfriend while asking questions. He said he didnt believe it was Meningitis, while she had several symptoms pointing to it (before tests were run). She wanted to turn the damn TV off if she could find the remote. Today, they did a spinal tap, and ran white cell labs, and other tests, but why in the hell did they not do this the first time? Do you guys like gambling with patients health? You almost ALWAYS need to order labs, especially if an infection is suspected, let alone MENINGITIS!!! THIS IS THE ER AKA EMERGENCY ROOM. Your doctors are to see and treat patients, not stare at the TV. We want answers. Do you have protocols for suspected conditions? Does your medical staff follow them? Why were no tests run during the first visit, why wasnt she seen by an actual doctor the first time and why was your doctor "Dr. Ham" more interested in the TV than my girlfriends life and well being. These visits are not cheap, and if one of your staff misdiagnoses, and/or mistreats patients, guess what can happen? Death. Your job is to treat and save lives. Many patients die every year in this country due to misdiagnosis and/or mistreatment. I have to wonder how many have passed away in your hospital due to this. Hundreds? Thousands? Think about that for a few minutes. I left a voicemail with Patient Advocate dept.
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Amanda Hughes
If you are in need of emergency room services, I strongly advise against NKCH. I went in for a stomach virus after three days of not being able to hold anything down. All they did was take my vital signs, tell me I was fine, and send me home without so much as a prescription for nausea. I was still vomiting constantly for a week after that. Shortly after this incident, I was taken back to NKCH for a suicide attempt, where the staff treated me like the lowest of life forms. They refused to give me water after they asked me to give a urine sample, the nurse told me I had one minute to give the sample before they would use a catheter, and started counting down when I began trying to give the sample. I told her in a not-so-nice way that what she was doing was unacceptable, and she told me to shut up, and that I wasnt allowed to speak. I reminded her that Americans are granted Freedom of Speech under the First Amendment, and she literally said "no, you surrendered your rights when you decided to slit your wrists". At some point during this visit, they had a nurse draw my blood without gloves on. Having worked in the medical field myself, these actions were highly unsafe and illegal. In a health care setting, it is required under standard precautions that you always wear gloves where bodily fluids are involved, for both the safety of the patient and the medical staff. Months after these visits, I received a very expensive bill from them, even though they had my insurance info, and these visits would have been covered. I refuse to pay for the so-called "service" I received from their incompetent staff. In conclusion, the staff here are extremely cruel, unwilling to provide adequate treatment much of the time, and have no regard for the laws put in place to protect the health of patients and staff. This hospital needs to be shut down asap.
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Shanon Mills
I normally am not the type of person to write a review, especially a negative one, but I travel for work a lot and have personally been to many different ERs and I have never had such an negative front desk experience. I had to be taken to this hospital while working in Kansas City for what turned out to be a Kidney Stone. Ill start with the positive: Once I actually got into an actual exam room, my experience was very pleasant. The nurses were great ( I believe my personal nurse was Ashley) and understanding of just how much pain I was in and Dr. Ryan was kind and informative. Before that though, the two people behind the desk at check in and the first nurse I saw in triage need to work a bit on their bedside manner, as they were pretty un-pleasant. They acted as if I wasnt writhing in pain-and I got the feeling they thought I was just being dramatic. (And from what I have heard and read about kidney stones my reactions were pretty normal) They didnt smile once or try to help me relax or feel like everything was going to be okay. I was clearly alone and in a lot of pain.They were very uncommunicative as to how long I would be waiting and when I asked why my hands were going numb they simply said, "because youre hyperventilating." Unfortunately it just made me more frustrated at the situation and certainly didnt help with calming my breathing. :/ So, if you do end up here, just know even if the front desk seems like they could care less about how I feel, the people who will actually be treating you are wonderful, kind and professional! I just hope there isnt some sort of rotation because I would never want those nurses by my bedside. :(
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Megan Miller
I went to the er at north kc on Monday evening at 8 pm. I had chest pain and tightness in my left arm. When I first checked in they did a ekg right off the bat, which was great. Then did my vitals. They didnt ask for a medical history or medication list which I find to be out of the norm. Once taken to the exam room, they asked what my symptoms were and informed me that I was getting blood work done, and then a chest X-ray . Later after my labs were done they did a Ct scan and ultra sound on my arm for blood clots. The Ct scan was horrible they left me laying on the Ct machine for it seemed liked forever after the test was done, I could hear them in their little office joking and carrying on rather then getting me back to my husband in the er. The nurse in er said she gave me something for my pain but it didnt do anything I actually hurt worse the longer I stayed there. After all test the doctor said she didnt know what was wrong that I might have pulled a muscle in my chest, young people ( I am 30) usually dont have heart problems. I know this but I also know that heart problems are in my family and I have been in heart failure my self , after giving birth to my youngest child. I was told I was to go home and take ibuprofen. After being there till 2:30 in the morning with two small kids,I was sent home still in pain and no answers. The next morning I got a call from my doctor saying that the hospital had found an abnormality with my Ct and now I need further testing. Wow they told me I was ok while I was in the er. Today is Wednesday I am still hurting and have no answers. Not very happy.