North Memorial Health Hospital

Reviews 4

AN

Ann Carlson

North Memorial allowed another health clinic, Respiratory Consultants, where I was NEVER a patient at to view my entire medical file from North Memorial. They informed me about it by sending a letter. The person who read my records was my X Boyfriends X Wife. They did not offer an apology, financial compensation or press criminal charges. I subsequently learned that they have been sued by the Attorney General for violating patients privacy and had to pay $1.5 million (not related to my case). The details of the lawsuit from the Attorney Generals lawsuit are quite worth looking into, I will be making a youtube video soon, explaining in full detail. After my records were released without my consent to a clinic I wasnt even a patient at, my Mom became a patient there. she was taken there for Pneumonia and subsequently died in hospice after being transferred from North Memorial. They would not answer my calls or give me any info about her condition. I was told I had to contact my "Aunt" when I Tried talking to the Dr. When I was at the hospital the week my Mom died, the Dr. laughed in my face that I thought my Mom was dying. She was in the ICU, this was the ICU DR, that did this. My Mom was then sent to hospice where she died shortly after. (In stark contrast to our treatment at North Memorial Hospice was incredibly warm and kind to my Mom and my family and made us feel very welcome and answered all of our questions day or night. We were so happy to spend my Moms final moments at hospice after our nightmare experience at North Memorial.) The Dr. at North Memorial made a major mistake when my Mom was there, she was supposed to have her feeding tube removed and they did not remove it. This lead to intense pain and suffering at the time of her death that made everyone suffer. This is not a good hospital. I felt they did not care about my Mom at all, she had a broken back and the nurses dropped her while she was in there care. Another red flag-Princes Dr. quit his job at North Memorial the day he died.

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AM

Amy

I came in with severe issues, after calling 911, and the ambulance refusing to take me where I chose to go, and am usually seen at, we get there, brought into waiting room because every room was supposedly full. I did not receive a pager, they told me that they were going to try and get me the first room that opened up. They did an EKG, and the the nurses were SUPER RUDE! Not patient at all. I was pushed onto the gurney, and yelled at to hold still. No care at all. The ambulance people put me into a wheel chair, but the nurses forced me to walk even though I had a hard time and barely could and kept treating me like I was faking. I was not allowed to sit in a wheelchair at all. They grabed it and walked away. Slowly by myself, walked to the waiting room. I noticed 2 people go back that looked just fine and healthy. After a half hour I go up to the desk, and they yelled at me and treated me like an inconvenience. They put my chart in the way back of the line. And as people came in, (as they sat down were all chummy and giggly) they kept pushing me back further I saw. Supposedly if they were that full then why were they accepting a bunch of ambulances?? And also making the waiting room people suffer? After 4 hours waiting and verbal abuse by the nurses, (not naming on here but I will be with a patient rep) I told them I was sick and tired of the abuse and that I was walking out basically. I was just sitting on the bench where they could see me, but the one nurse in particular took me off the list and wasted no time doing so. Within minutes magically a bunch of rooms opened up. I told her I did not even leave you saw me sitting there. She gave me a evil smirk and told me that I said I was leaving the premises, which I did not leave... and if I wish to be seen I have have to re register and wait prob another couple hours. No thanks. Im never EVER coming back here. I would rather die...

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JA

Jacqueline Scott-Hopkins

Currently in the ER so my review might be jaded. However, I have been here 4 different times and each time, unprofessional staff from security to ER Staff. Best practices and due diligence is none existent.I laugh when I see "voted best hospital." By whom, I would ask? I understand that they are close to north Minneapolis where some of their "guests /patients" can be trying but they often instigate and cause people to become irate. Since a lot of the staff dont live in the area they are not culturally sensitive and are down right racists. They are rude when they speak to you (tone is everything). The waiting room is dark and often dirty (trash, cups, blankets on the floor). The windows are tinted so you cant see out. It is not uncommon to have a 3 to 4 hour wait even on times that are not normally busy. Parking is horrible and they make it a struggle to get to the ER. One ER doctor often mis-diagnoses. Unlike Fairview Southdale they are not thorough. OFTEN dont do the necessary testing. There is a PA that works the ER (Dominic) that is really good. You can tell he cares about people and takes his role as medical professional seriously. Oh yeah, dont ask for anything for pain. Due to a medical condition, I have severe abdominal pain and asked for pain medication. Instead of looking at my chart from another hospital, they told me to take Tylenol and Ibuprofen. I guess being African American female, I am sure I fit the profile of drug seeking behavior. Its really sad. People usually come to the ER because they are in severe pain, why would you want to make it harder on them/make them feel worse. P.S. I arrived at 4:30 am and it is now 6:34 am.

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A

A Private User

I could never say enough positive things about North Memorial. I was a patient there for a week back in the early 80s which was totally OK. However, in the past eight years, my elderly sister (88 now) has been a patient about 4 times; three times in the past seven months. The ER staff is extemely passionate about their care and the hospital nursing staff on unit is great also. Whenever away from the hospital I can call to speak with my sisters nurse for an update on her condition. When I do call whether day, or night you will find that nurse in a room with a patient and rarely sitting at the desk of the nursing station. I feel that the communciation between family and staff is so important and I have never been disappointed in this area. The nursing staff are genuinely caring and very knowledgable. I have been an RN Supervisor for 20+ years a feel I am very cabable of providing a very objective evaluation. One strong measure of a health care facility can be based on the "bedside" care they provide a patient. My sisters bedside care has been 8 out of 10 remarkable. The nurses do not simply sit at the desk, watching their computers and keeping up on the social life of their co workers. I would never go to another hospital for care if given the choice. I personally have been involved with four other Twin Cities hospitals and cannot compare them at all. I am sorry for the several negative reviews I did see and totally cannot understand how these things could have happened. I strongly suggest that those who were not satisfied do proceed to another level and speak with the hospital administration for an explanation. Thank you.

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