|Category:||Assisted Living Facility|
|Address:||5600 Davis Blvd, North Richland Hills, TX 76180, USA|
First day started with RUDE nurses aides, RUDE nurses, doctor..... you never see him even when you request to meet with him. Medication not given, they let you suffer.....until they get a hold of the doctor. (the one you cant get a meeting with.) Elder abuse as far as Im concerned.They take their sweet time to get to you when they know you need help to go to the bathroom. When you check in it took 3-4 days to get a bath and family had to tell them she had not had one! Stolen new bottle of perfume birthday gift RED not cheap. They are suppose to replace NOT happened as of today..... A/C did not work first day there,replaced unit the next day with our persistence! Labor day week end maintenance not thrilled to come out Im sure. Room, floors are dirty, sticky..... went to hospital for a week and came back to Emerald Plaza (mistake) floors still dirty have no idea if even cleaned while she was gone. Cant wait to get her out of this horrible place!! I will be reporting them to any and everyone I can. Enter at your own risk
I wouldnt let my dog stay here! My experience was so horrible, that my husband brought me home and hired private care for me until my leg is heeling. With only a few exceptions, the aides and nurses there are rude and dont seem to care. I heard aides talking in the hall on how much they hate working there. If you push the call button, dont expect them to come right away. I was in extreme pain and it took 2hrs and 14 minutes for a pain pill. My husband complained 3 times on the lack of treatment I was getting. They never seem to have clean towels, linens. One aide was going to lay a pad under me, that looked like poop stains or not clean under me. I told her shes to get another one. Expect to bathe yourself and the food was so bad that I had family bring it to me. There is NO COMMUNICATION between nurses. This place needs shut down! !!
I have already written one completely honest and truthful review it went away i hope i dont have to take my husband back there cause if i do itll be different this time not a threat just a promise that he will not be abused by you people again!! Everyone there should be arrested he went to the hospital monday and the dr at the hospitsl ordered pic and the nursing bome reported since my husband was nearly dead in fact they didnt expect him to make it over nite!! Emerald hills nursing home is not the place to put anyone you give a hoot about!! I know and ill tell you and anyone that would like to know!! The place should be shut down i can prove my statements dont think i cant!!
Therapy team is good which is why I gave 2 stars. My mom had stomachs from the food. It took a while to get bathroom assistance. Things would go missing like remotes, her charger and a blanket a friend made her. My mom was having trouble breathing and the nurse told me she was in the middle of something and would be 10-15 mins. My mom ended up with a pulmonary embolism after we got her to the ER. The nurse wanted to just stick her in bed without checking her vitals. I am scared to think what could have happened if I did not go visit her for my lunch break.
These people are up here doing my mother really bad, and shes only here for rehabilitation. She not getting her medications on time and they threw her around so much the other night they cracked her cathider. I give these people 0 STARS
My mom was treated with professional attention for her rehab on her hip. The facility treated us with respect and listened to our concerns. Great place for rehabilitation
I have had a great experience at Emerald Hills. The rehab team is wonderful. I will recommend Emerald Hills to everyone.
My mom was there from 2012 to 2015. She always had loving care and great service by the staff.