ManorCare Health Services-Fargo

Reviews 5

JE

Jean G

I have been at ManorCare for about 3 weeks. During that time I felt that the CNAs were very professional, friendly, and accessible. It did not matter which shift, in almost all instances they arrived shortly after the bell was rung. I did find the food was well prepared. The dietary department made an effort to present food in an eye appealing manner. Considering the number of people the department serves meals to three times a day, the food was flavorful and a good variety. I have a Gluten Intolerance and an effort was made at each meal to meet my needs. In some instances the food surpassed what I would have prepared at home. A complaint that I have heard from several patients is that the portions are too large for sedentary people. I would agree here. The nursing care was fair. I did find that the expectations for the nurses and the number of nurses on the floor at any given time could have been improved. The nurses are required to distribute all medications and document. There were several times when I waited for pain medications over an hour. In one instance over two and a half hours. The nurses seemed overwhelmed. The nurses also provide the wound care and had a difficult time fitting this in and distributing medications. I felt the therapy department was very well qualified. They provided daily service for both my OT and PT needs. The staff was very pleasant and gave very detailed instructions for exercises. They also explained why I was performing the exercise. I also found the facility clean. I think the housekeeping department does a good job of keeping the rooms clean. The CNAs do a great job of providing and assisting with daily patient cleanliness.

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MI

Mike Barth

the worst place in the world. DO NOT GO THERE!!!upon entry it smells like cat pee. staff lets you sit and wait , in my case up to 22 min. they will not give you your meds on time, as a matter of a fact, they have been known to pocket them. the are rude and abusive. i was in a severe motorcycle accident and the staff sent me to the sanford emergency after 3 days for supposed surgery. turns out, there was no surgery scheduled,as a matter of fact, no one even knew i was coming. they just dropped me off. a friend that thought i was still there came to visit. they told her i was off at an appointment and then kept the flowers!!! a friend of mine, they dislocated her brand new hip and waited 2 (!!!!) weeks befor sending her to a doctor. if i could they would get minus 5 stars

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SE

Selvin Nygaard

The rooms are a little cold. The food is good, and most always served at the right temperature. The facility is always clean. The help is very good. Could screen people for likes/dislikes for roommates so that they get along better. Liked having a phone in my room but believes you can only get calls after a certain time. Jay in therapy is the best therapist. Staff is friendly and nice.

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JO

Jolie Laide

The family member that is trapped in this facility reports being abused and neglected. Complaints to facility management and to the State have not been addressed. I would not place a stray dog in this facility and hope to see my family member moved soon.

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RU

Ruth Hursman

Horrific experience... with every department. OK - the therapists were good but the nursing staff lacked critical thinking and the social worker was condescending and patronizing. BAD BAD BAD

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