Quest Diagnostics McKelvey
| Category: | Medical Laboratory |
| Address: | 3440 De Paul Ln Ste 208, Bridgeton, MO 63044, USA |
| Phone: | +1 314-298-1822 |
| Site: | secure.questdiagnostics.com |
| Rating: | 2.2 |
| Working: | 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–1PM Closed |
Location
Photos 5
Reviews 17
BA
Barbara Aarns
This location has lots of early hour openings unlike the Ballas location which is good for fasting patients..it looked perfectly clean to me...there IS a funny slight smell to the carpet but its in the hall too..just smelled like carpet not anything dirty. I got in two minutes after my appt time. The staff was very serious but not unfriendly..they did several double checks on identity and vorrect labeling that the Ballas office did not do..meaning they were being very careful. I liked that hey have a color flatscreen tv in the waiting room ..the waiting room is a good size and an L shape...the Ballas location is under construction so cant really compare except drilling and hammering noise is annoying but i guess cant be helped. So in general I had a positive experience. Only negative is the building in hard to find espec in the dark...recommend that they state "across from Emergency Room on DePaul Hospital Campus" right on website...
BE
Beverly Hyland
Staff was extremely rude to the point where I did not trust them. I called my employer and requested to get my work done at a different business and she complied, thankfully. They were dirty, not just from the dust in the corners, looked as if they hadnt vacuumed in months, their windows were smudged, candy and dust under the chairs, and the bathrooms had pee all up and down and behind the toilets, but they threw their gloves away in the regular trash bins, which is against HIPPA as I should know being a CNA myself. Its a shame, I was a customer of theirs a few years ago when they were in the smaller building and everyone seemed happy, everything was clean, and I had a great experience. Dont know what happened, but it is ghetto now. They made a new building go bad.
NO
Noza A
We are never able to reach them over the phone; they never reply to our faxed requests. This clinic makes mistakes when filling out the forms: We sent a driver to do a drug screen on Saturday morning. It is already Thursday, and we are still waiting for the drug test result because collector forgot to mark the temperature on papers and they are not responding to requests sent out internally by Quest lab. Dont go to this collection site if you want good customer service!
TI
Tia Harr
I was very hesitant to try this location seeing all the bad reviews. I scheduled a 7:45 am appointment the night before. The woman took me to the back at 7:47, got a urine sample and drew my blood right away. I was out by 8am. She was nice and professional. Ive been in customer services for 10 years so I am very picky about the way I am treated.
TI
Tink 1269
I had my blood drawn on Saturday afternoon, I understand it was the end of the day but that is no excuse for rudeness or blowing a vein in my writing hand to the point that on Wednesday I still have a bruise the size of my palm, pain, and discomfort which is affecting my work.
SE
Sean Merriman
Every time I goto this location there is never enough staffing for one. Two the lab techs never answer the bell or phone. Usual wait time is an hour to two hours. This office really needs to get it together. Five people including myself walked out at the same time. Not good!!!
GE
Gerald Shackleford
Today Friday they had me in signed up and out in one hour. The two girls I had contact with one signing us in in the other who drew my blood were very courteous and seemed to know what job they were doing. So today was a thumbs up as far as I am concerned.
DA
Dana A.
Horrible experience, extremely uncooperative staff. I wouldnt recommend this place to my worst enemy. Unfeeling, uncaring ... they managed to totally remove the CARE from health care. If I could rate negative stars, I would.
A
A Private User
I had a walk-in appointment and thought that they got me in right away, were professional, and efficient. The waiting room was accomodating and comfortable. Overall, a good experience.
AM
Amanda Randazzo
Very lazy staff. Barely even tried to draw my daughters blood before they gave up and told us to go elsewhere. Not happy. I will be making the extra drive to Chesterfield from now on.
JE
Jeremy McConnell
Very slow and rude staff. They dont want to draw blood as much as the customers dont want to have there blood drawn. They need to hire happier people at this location.
A
A Private User
Horrible Attitude. Painful experience. Blamed ME for the pain she put me in. This staff is consistantly rude and very slow.
ST
Stephen Trosley
So slow. People walking out without getting their blood work done. If you question them about the wait they get a attitude.
QI
Qiana Feemster
The staff have horrible attitudes. Tell your employer not to use them for drug testing! Super ghetto!
EL
Elaine Wawira
Had a 10:30 appointment and still had to wait 40+ minutes to be seen. Appallingly sub par service.
GR
Graham Schnettler
Been sitting here over an hour. Place smells like dirty carpet. Staff unfriendly.
ST
Steve Crawford
Slow. Not very well organized.
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