Pearle Vision

Reviews 6

ST

Stephanie Stockley

I have used Pearle Vision for my glasses several times now, and although the doctors office was again, wonderful, I wont be purchasing glasses from Pearle Vision again. I went in last week for my eye exam and then ordered new lenses for the frames I purchased from them a couple of years ago, they were expensive frames and still looked great and worked perfectly. The problem came when I started wearing the frames with the new lenses, they have horrible glare, I constantly have white translucent shapes floating right in front of my face, they are distracting and extremely annoying. I did not opt to get glare resistant lenses, because Ive never had them in the past, and have never had an issue. I called Pearle a few days after purchasing the lenses to let them know about the glare, I was told to come back into the store, that they may be able to adjust the angle to reduce the glare, or they could add the anti-glare onto the existing lenses at the additional cost of what it would have cost at the time of purchase. I then went into the store last night, advised the sales associate of my problem, she took the glasses to be looked at, brought them back to me and advised me nothing was wrong with them and the glare was normal, she stated that nothing could be done to the lenses, and I would need to order new ones to get anti-glare, which was the opposite of what I was told over the phone. I then proceeded to walk right next door to eyeglass world and told them the problems I was having. The staff were extremely helpful, and tried adjusting the glasses at no cost just to see if that would help. Unfortunately it didnt, but I went ahead and ordered a new set, frames and lenses, from them. The frame selection was bigger and better than their neighbors, and lower prices too, the sales associate took extra time to find discounts for me, and my insurance covered more with them than it did at Pearle Vision. I will be purchasing my glasses from eyeglass world in the future, their customer service last night was excellent, so much more friendly and helpful than Pearle Vision!

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EM

Emily Pellegrino

Very disappointed with my experiences. Last year, I needed to re-order contacts, so I went in and my file had been misplaced by the workers at the front desk. It was found the next week and my contacts were ordered. I was told it would take about two weeks for them to come in. Four weeks later, I finally got a call that they had been delivered and could come pick them up. I was dissatisfied with that experience and for whatever reason decided to give them another chance and re-order more contacts. Two days ago, I went in only to find out I needed to schedule an exam because my perscription had expired. I didnt mind that, but the girl at the front desk took my information so she could call my insurance and get that all squared away. She told me she would do that and call me back within the next half hour. Three hours later, I still hadnt heard anything so I called to check up. The girl who answered told me no one had called my insurance and that she would and call me right back to schedule that exam....I still havent heard back. Im a pretty patient and level-headed person, I gave Pearle Vision a lot of chances to redeem their customer service, but I am left dissatisfied with most of my experiences with them. I would never recommend them to anyone. Terrible service.

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4

4 drdboys

Had my son get an eye exam at Pearle Vision and am so sorry I chose this place. Lots of confusion, they couldnt even find my sons info in their system at first and told me he must have went somewhere else. The manager lady spoke to me as if I was a complete idiot telling me there were lots of eye glass companies down that street and he must have went to one of them. Finally they get this straightened out and found that he had been there, twice in fact, and after telling my son his glasses would be ready in 2 hours, they tell me (4 hours later) that I had to come in and pay for the glasses before they would make them. Why did they not tell my son this 4 hours earlier? I was very upset with the customer service they provided and the manager laid the blame on my son saying he clearly misunderstood and should have seen the signs displayed stating payment was due in advance. These signs are not very big and I feel they should have verbally told my son this info due to the fact my son stated someone was coming in to pay and pick them up. Oh well, lesson learned, will not be a returning customer, wish I would have taken more notice that out of 10 reviews, only 2 were good ones! My mistake.

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AM

Amy Loo

First off if you are considering the purchase of a living social, daily deals, or any other forms of "deals" for Pearl Vision DO NOT purchase it. Their glasses are EXTREMELY overpriced. After receiving my eye exam (included in my deal) I went downstairs to pick out my glasses and was shocked when I realized that the cheapest glasses that I could purchase where $139.99 and they were very outdated. If I wanted the more stylist glasses I was going to pay in excess of $200.00 and if that wasnt bad enough the sales person then told me that my single vision lenses where going to be $103 on top of the frames. My mom has bifocals and they told her it was going to be $230 for her lenses. After hearing this we both paid out of pocket for our eye exams (which was $58) and requested a refund for our living social deals. We then took our prescriptions to a different eyeglass place and found the exact same glasses that were at Pearl Vision for $289.99 for $79.99 and my lenses where $33.

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MO

Mo Farmerchick

Bought the groupon for $39 which gave me $220.00 towards a pair of glasses. Picked out a pair of frames I liked, ordered single vision lenses for reading, even bought extended insurance coverage and came to just $3.00 over the $220.00 allowance. So I got a great pair of glasses for $42.00. Since then my frames have broken twice and they have replaced them both times under my extended insurance coverage. The second time the frames were on backorder and they offered to give me a completly new pair of glasses lenses and everything! Very happy with the deal I got, love the frames I was able to purchase with my groupon, and every time I have called or gone in they have been very courteous and customer service focused. I would not hesitate to return to Pearle Vision!

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MI

Mike P

I have been trying to get this $230 pair of glasses for LITERALLY three weeks. First, the one and only tech who could make lenses for rimless frames was gone for 6 days. Then, they used a substandard material that made me nauseous, so they had to ORDER a better material. That took 5 days. Theyve supposedly been working on them for the last 10 days. The two times Ive called to check on them, I got a shrug-off from the two different employees that was borderline rude both times. If you want mens frames, dont expect a selection. If you need your glasses on time, youd be taking a big risk on this place. P.S. this is the second time Ive gotten glasses here, and the first time took 5 days.

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