Yankee Eye Clinic

Reviews 6

CH

Christopher Clay

I have been going to Dr. Robert Hegerman since I moved to Minnesota in 1994 (minus a few years I lived out of state). I visited annually for my comprehensive eye exam, and as needed for any special requests / eye concerns. I have always seen Dr. Hegerman during my visits. I would recommend Dr. Hegerman to anyone seeking a professional and thorough eye doctor. Since my first visit for dry / itchy eyes in 1994, I continued to return to see Dr. Hegerman for my annual eye exams. I moved out of state from 2000 to 2004, but when I returned, I again visited Dr. Hegerman even though his office was nearly 30 minutes from my home and even further from my work location. I would recommend Dr. Hegerman without hesitation. In 2012, I was provided a prescription for eye glasses (distance). Although I was not pleased with the retail side of the office, Dr. Hegerman intervened and the situation was corrected to my complete satisfaction. My review is based on my eye exams / needs, and I would not necessarily use the retail outlet located within Yankee Eye Clinic / Vision Source. In my opinion, they are a bit sales focused, with the intent of selling you more than you want. In my case, all I wanted was the glasses and frames covered by my insurance, not a designer name. If I have to indicate that desire more than once, its one too many times. However, the choice where to get prescription glasses is entirely up to the patient, so seeing Dr. Hegerman does not require you also purchase your glasses from the same office. On recent visits since about 2013, the office staff has greatly improved and I would also rate them highly now (based on recent visits in 2013 and 2014).

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CO

Connie Buchholz

Very disappointed in the customer service and the company as a whole, had ordered new glasses on June 1, after 3 weeks was told that they had to reorder them because there was a problem with the original order, asked if it could be rushed said they would try, so finally the middle of July was finally notified that my new glasses had arrived, that would have been fine had I received the correct glasses, I had ordered (or thought they had been ordered) tri-focals which is what I have now and need them for my work, very necessary to have them. When I went to pick them up, tired them on, read a piece of paper and went back to work. When I sat down at my computer my vision was worse than my old glasses. I took them back and they said that I had ordered bi-focals, I stated, why would I do that when that is not what i have now. The clerk became argumentative and blamed me for everything, that I had agreed to bi-focals, but why would I do that when I know I need tri-focals, makes not sense. The worst part though is nothing was said as far as I am sorry this happened, what can we do to make this right, nothing so I asked for a refund and was told because of the lab fees incurred I would have to pay a 30% restock fee, now why would I have to do that since none of this was my fault, I did not get the product I ordered. Had ordered glasses previously but after this experience will not return and should be refunded my total dollar amount.

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DA

Dave M

I would steer clear from Yankee Eye and/or Rosemount Eye Clinic. My family has had numerous interactions with them, and every one has been problematic. First, their eye technicians cut corners - they skip essential tests and omit important data. Second, after an eye exam, its not unusual to stand in the optical department as though you are invisible - no one endeavors to help you. Third, once you do find a pair of frames you want to order, good luck getting them. The opticians are so disorganized - they either lose your frames altogether (happened twice) or they realize "they are sitting on a tray and nothing has been done". Either way, youre in for a long wait. Last, they send items between offices and fail to notify you - you get a call from Rosemount, drive all the way to pick up your goods, only to learn they have sent them to the Yankee clinic. Last, they make promises they cant fulfill - after losing two pairs of frames, they promised to expedite the making of the lenses, saying they would have them in a day. Truth is, they never even attempted to produce, never called, and we still have no glasses two months later. Thats ok - they can keep their glasses - were done.

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JE

jeff parsons

I brought my prescription to the optical department (mistake). I waited 25 minutes and then the woman helping me didnt know how to process the order (she was new which I understood). Waited 10 more minutes for someone to come and help her. No one ever did so I left and she said she would get someone to process the order for me and call me later to pay by phone which she did. I asked to rush the order since they were keeping my glasses (my only pair) and they said it would be ready in about a week. I called 2 weeks later and couldnt reach anyone so I left a message. They finally returned my call at 4:00 pm and said my glasses were ready 3 days ago but their "new automated system should have sent me a text." Really? Wow!!! And to top it off- they are conveniently only open until 5:30 pm so Ill have to get them another day since they waited for blizzard conditions to finally notify me they were ready. Their eye Doctors and exams are great. Just buy your glasses somewhere else- there are lots of options and much cheaper too.

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A

A Private User

I have had glasses for over 40 years and have visited many eye clinics. I moved to Eagan almost 20 years ago and have been a patient of Dr. Osnes pretty much from the start. Yankee has grown, and there is a group of optometrists now along with Dr. Osnes. I have always been struck by the professionalism and their dedication to providing me with the best care. They continue to upgrade equipment as technology advances so I know that I could not receive better care anywhere else. I believe all providers of eyewear have overpriced glasses, and Yankee is no different. I have always gotten great results from them - though the bite on the pocketbook is greater than I would think it should be. In short, you wont find a better group of optometrists (and all the others on staff are top notch as well) than those at Yankee. However, when you buy your glasses, you wont have money left over to go out to dinner.

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JA

Janis Froehlig

Great, and very convenient for annual checkups, and occasional product. For issues or longer-term care, I might suggest looking elsewhere. (Im not sure, since Ive been using Yankee Eye clinic for a few years and am not familiar with other clinics yet.) Product prices are substantially higher than Ive found elsewhere, product offerings are limited, working with insurance submissions was more difficult (in one case entirely unsuccessful - I gave up) for me than it needed to be, and I needed to be very persistent to accurately diagnose and treat a vision problem. They were accommodating to a large degree, but it took a fair amount of my time and energy to get as far as we did. The optical department took 10 months to finish a pair of glasses. There was just a very minor change in my prescription (if I really needed it), so I didnt pursue them. I personally wont order another pair from them.

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