LensCrafters

Reviews 7

BO

Bob McCarthy

I had a very disappointing experience at the Nashua, NH, Lenscrafters store today. My appointment was at 2:40 and I was not seen until 3:00PM. The girl who entered my order for glasses was very poorly trained on the ordering system and in taking measurements for my glasses. She entered my prescription incorrectly. It took her ~85 minutes to complete my transaction. She entered a prescription for computer glasses rather than reading glasses as I requested. When I picked up my glasses the person waiting on me did not have me check the prescription to see it was correct. As I was walking away I stopped and checked my prescription and I noticed that I could not read my phone and realized the error. I went back into the store and informed the staff that the prescription was incorrect and they re-entered the correct prescription. It is very clear to me that the original girl that waited on my was not adequately trained. All the glasses wearers in my family are patrons of the Nashua store, my wife, my 3 girls and myself. I was not offered any recompense for my inconvenience, which was clearly the fault of the staff, other than a "were sorry". I am disappointed with the level of service I received. My displeasure would be mitigated somewhat if I was offered a discount on my bill or even a coupon for future services.

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DA

Dave B

In my opinion, This location was very dishonest about my insurance status. At a minimum do not visit this location or even better find a local independent doctor. My vision plan clearly lists them as a preferred provider. When I arrived they made a huge deal about not accepting my insurance. I had to pay for the visit out of pocket, then they billed my insurance company for the visit as well. If they tell you they dont take your insurance make sure your insurance company doesnt get billed anyways.

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JA

Jack L. j

Buyer beware! Do not buy merchandise from this company unless you are 100% sure youre not going to return it. They will not give cash back even if you paid with cash. They will only send you a corporate check that some consumers wait 90 days or more for.

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FR

Frank Thibeault

I received excellent customer service for both myself and my wife. The glasses were a comfortable fit and within the price I expected.

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JA

Jason Silks

Worst service. Manager is despicable. Didnt even know how my insurance of 13 years worked! Will never return to this location.

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TO

Tony Jin

Terrible service, be there for 15 mins just try it myself, nobody come to say hi and try to help you, and its not busy hour.

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MA

Matt Carter

Dont go there. Went there 5 times and im still waiting for my glasses. Glasses are never done in an hour

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