Womens Own Ob/Gyn: Hetal Gor, MD, FACOG

Reviews 3

VY

Vye P

If I can choose no star I would. I am extremely unhappy with the care I had received. She did not provide compassionate care and was not upfront about no longer doing deliveries at Hackensack hospital. An example of my experience: In the beginning I clearly said Im on Zantac for my heartburn and she said nothing. Visits later when she reviewed my meds (which she always does at the beginning of the visit) and didnt say Zantac, so I reminded her---she told me she didnt know and gave me a face-I had to ask "is something wrong?" It was then she said that it can cause cardiac defects (Im a nurse and did research in this & found nothing only a study from 6 years ago that showed this was the case, please note Zantac is category B)--she then said its too late now (I was more than 8 wks at this point-so she was basically saying whatever damage would have been done by now) This upset me as Zantac was clearly mentioned in my first visit b/c heartburn was my number one complaint w/ pregnancy and she reported that she was never informed of this. Another experience was her prior authorization team incorrectly authorizing an ultrasound -this led to my waiting over 3 hrs For issue to be resolved. At one point I had bled heavily the Friday prior to being induced and had to go to the hospital under her advice. I went to the hospital and was sent back home after being observed for hours. Please note she never called to see how I was after being observed. at the time I was seen by the covering physician at the hospital. It was at my appt that following Thursday that she told me "Im surprised they sent you home". Which was upsetting as she waited 4 days to say this as opposed to communicating with the covering physician or myself ahead of that time. I got sick and my baby was behind in growth and per her instruction had to be induced they very day. She continued to say that she was surprised I left the hospital that weekend and that now my baby and I can be in danger ---again If that was be case y not call the physician covering for you?!.she had never called to follow up to see how I was or how the delivery went or if the baby was ok. How can this office say they provide compassionate care? Where is the compassion in that? In terms of delivery day she she sent me to hospital to be induced as it seemed as though my condition was worsening (which it was as I found out at the hospital- it was almost an emergent situation ). Once I got to hackensack I was informed by the nurses there that she hasnt been doing her deliveries the covering physician was-information which was never disclosed to me ...I assumed the reason the covering physician was taking care of me was because she had office visits to tend to --please note this was not the reason, at least from what I was told. Please note she didnt even call the hospital to let them know I was on my way or the covering physician which led to much confusion upon my arrival. She even had me sign a consent 2 weeks before regarding the delivery so this was an opportunity for this discussion (her not delivering my baby) and that was not mentioned. All this time even though I was having issues I said to myself at least I know her and shes the one that will be delivering me. So imagine the disappointment I felt finding out this information. Other issues with her: not reading reports In a timely fashion--and having no other medical personnel with the capability of reading results in her absence. I had to call and beg that she review my results. I expressed my frustrations to the secretary. The secretary said she would text the doctor. She finally did review it and instead of calling me herself she had secretary call me and tell me it was "normal"- which it was not true my ultrasounds had been abnormal all this time-what I needed was a call with the details of the report as my delivery/possible induction was dependent on the results of my ultrasound. Also, Hour +waits for her to see you in just 5 minutes.

CE

cecilia chan

I went to Dr. Gor last year in November for an annual check up and for right lower abdominal pain with a hunch that I had an ovarian cyst. Besides having to wait 3 hours to see her (I could hear her seeing patients next to me..one by one they came and left while i waited in my room for hours), she dismissed my concern, but to appease me ordered an ultrasound. It turned out that I did have an ovarian cyst and a fairly large one too. I went to my follow up appointment only to leave without being seen since she had left for an emergency delivery. I understood that this was an emergency and decided to come back another day. When I returned for my follow up visit to discuss the results of the ultrasound, she stated that I had an ovarian cyst which SHE suspected and found. I guess she forgot that I had to ask her to rule it out with an ultrasound despite her confidence that she didnt feel the cyst when examining me. Besides the incredibly long wait I had to wait (for which I am willing to understand every once in a while just not all of the time), the office billed me for two visits for which I had already paid at the time of the visit. Initially they billed me for the first visit, which we resolved after they found a copy of the receipt in my file. Then I was billed yet again almost 6 months later for a different visit. This time, they state that they did not find a receipt for me . I was speechless. For an office with a policy that states that they do not see patients if the copay is not paid for BEFORE the visit, how could I possibly be seen that day if I did not pay for my copay? They are so adamant about the payment that for one visit, that they actually directed me 5 blocks down to an ATM to pay in CASH (since thats all they take) stating that I was not allowed to visit the ATM AFTER my visit. I was informed that I had to pay BEFORE my visit, otherwise I would not be seen. So please tell me how I got away that one day they are billing me for without paying? The receptionists answer was that they have made exceptions for patients in the past. NOT MY PROBLEM especially because they did not extend that courtesy to me. I should have saved my receipts! Im also pretty sure I paid for the visit for which I left without being seen because of the Drs emergency.. So if anything the office owes me money. My advice to the patients that decide to see Dr. Gor despite these reviews... is to save your receipt because MONTHS after your visit, theyll come after you. Also they should not be collecting payment before the visit, especially if the doctor is prone to leaving the office for emergency visits that could last HOURS.

LU

Lucille Campbell

Dr. Gor has been very professional and knowledgeable of what she does. I have been her patient since this year, 2016, and I have been gaining more comfort with her. And thats not easy with gynecologist, for me. She has taken time away that makes me nervous for just being there due to my privacy now being shared. She has quick hands and skilled hands and thats a A+ in my book. She gets directly to the point of the reason for my visit, and I like that. Maybe I would like to chat a bit more, but be frank now. With her busy schedule and the world needing her, she really should get going to the next patient, if all concerns have been addressed. She always address the situation and recommends a solution. She keeps me thinking positive about the outcomes and she answers my questions, even though I do my own research prior to my visits, and its always right on par. The wait time to see her after the vitals signs are checked by the medical assistant can be a bit lengthy. But again, all patients needs vary, and so, its Never going to be a uniformed time frame for us to be seen by her individually. Of course I rather not wait 30/45 mins, after my vital signs are checked about 15 mins after arrival, but I fail to believe that she can see us any sooner than she does. The office is normally fresh and clean, except I always notice the bins being mostly full. I dont know whos duty it is, but thats my only con. really. And too, the fact that they charge for copies of your report, if you want, like I do most times. The staff normally calls and reconfirm your appt. a day prior and if its results to retrieve via appointment, you get a schedule appointment in a week/maybe less. I think thats not too bad. Its very good actually. We All grow in our lives and I hope Dr Gor and her staff grow for the betterment of themselves and the medical field they are in. Because we NEED THEM!! Thank You All. Ps. Im a tidy freak, so the bins took away the 1* and those copies.