Mayfair Animal Hospital - Milwaukee Advanced Animal Hospital Group

Reviews 3

AS

Ashecliff

As a new dog owner, I will try to write a review that is as objective as possible (facts only), and hopefully my review will help another pet owner that needs to make a decision on where to take their pet. Good luck! Here goes: 1. The place was very clean and they even immediately mopped the floor when my puppy peed in one of the examination rooms. 2. The staff that we dealt with on the first day (my puppy had an overnight stay and remained there for 24hrs) was very professional and respectful. 3. On day 2, the girl who was at the reception desk made a technical error when she was explaining my total costs. I had paid a deposit the previous night and she erred when explaining the breakdown and the remaining costs, leading me to think I had spent less than I actually did. It wasnt a big deal and I figured it out quickly; however, one should be competent enough to be able to explain to their customer the breakdown of their bill with 100% accuracy. I’m anal about stuff like this but I think it’s justified if you’re about to pay a bill that is over $800. 4. The vet that attended to us on the first night seemed knowledgeable though overly cautious in his communication. He almost felt like a “doom and gloom” kind of guy because he seemed to pivot more to the worst case scenarios on almost all the questions/potential issues that were affecting our puppy. He also seemed a little impatient which bothered me because if its my turn to be attended to then I expect to be attended to because I am paying you to do so! We weren’t being unreasonable and a great deal of a doctor’s job is to answer their patients questions. Therefore, he was being rude in that regard – it could be his personality and that I perceived it differently. 5. On the second day, after our puppy had an overnight stay, my wife told me that the vet she dealt with during the day when she went to visit our puppy was very friendly and knowledgeable as well. 6. As far as affordability, the place is very expensive. Granted some medical procedures are quite costly, I think part of their high pricing is attributed to the fact that they serve as an ER, and we all know anytime you go to the ER you’ll pay BIG bucks. This may be a deterrent to potential customers; however, sometimes one may not have a choice. The fact is that they wouldn’t be operational if they weren’t profitable and from the look of things, business was good on their end. 6. Would I go back there in an emergency situation? Probably not especially if I have other more affordable choices which I will be investigating so that next time I have more options to pick from. 7. Would I recommend the place to another customer? I would suggest that you investigate and find out if there are any other clinics before you go to this place. They are open 24/7 AFAIK and, unfortunately, it may be your only choice depending on your situation/emergency. They will do a good job though. 8. The overall quality of service was good but not exceptional. Moreover, there wasnt anything extraordinary about neither the place nor the services that we received that would warrant me to rate the place 5 stars. 9. Some customers mention that there was no fee to walk in; however, that may be way back when. Now, theres a $52 consultation fee.

AB

Abby Kaske

I took my 17 year old cat here at midnight on the night before New Years Eve. I called ahead to make sure they would be open and not have weird holiday hours--the receptionist was very nice and asked me some basic information so I wouldnt have to retell it when I got there (cut down on some of the work so the vet could get started right away.) It was pretty empty, but they still had a good amount of staff there (probably about 4 people that I saw around.) The vet was very personable and kind. Both he and the tech remarked at how pretty my cat is (which all cat owners love) and was very empathetic towards her (which is reassuring to see a vet do.) He explained the biology behind what was probably the matter (dehydration leading to constipation, which makes cats throw up, and she was in a lot of pain from it.) He also explained what might be causing it and suggested I follow up with my regular vet to do further testing of her kidneys. He said that he could do it, or we could just fix the problem at hand tonight and make sure she was comfortable. When we went in the back so he could show me the scans they did and explain what the issue is and what he was going to do to fix the situation, I saw her in her cage next to a lot of sleeping animals. She shook her back foot (a thing she does when she feels its wet or cold) and he asked if thats something she does often, so I told him she doesnt like the floor in the cage and he immediately found a soft, fuzzy blanket and fixed up her cage to make sure she was more comfortable. They explained the pricing for what they expected to have to do and how long it would take ($375 and 2 hours), and about an hour later, they were finished and my bill was only $180. I told the receptionist that it didnt seem right--the vet had told me around $375. She said that they like to give the worst case scenario that theyre expecting so if it changes, itll likely be in the clients favor. They gave me a summary of everything they thought might be something my regular vet would want to take a look at, meds for my kitty, and some serious peace of mind knowing that I found a 24hr emergency vet that I would recommend to any fellow pet owners.

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Destiny Urbaniak

I brought three outdoor cats here the other night. The Milwaukee Humane Society recommended that I go here since they are a 24 hour vet without the emergency pricing. I paid for one cat to be seen and left the other two in their kennel. All three cats had the same problem- an open wound. I didnt have the money to pay for all three to be seen (which I am glad I didnt) and came straight from the WHS, so I chose the cat with the worst wound. I paid $58.50 for a medical exam. However, I didnt exactly get a medical exam. My cats temperature and weight were not taken. His ears, eyes, and mouth were not checked either. Had I realized right away, I would have mentioned something. It may not seem like a big deal, especially since he is an outdoor cat, but I still want what I paid for and he still deserves to be checked over. Just under $60 is a lot of money for a young college student to spend. When I asked what the vet thought the cause of the wound was, he wasnt exactly sure. He suggested a bite. When I brought up concern about the other two cats having similar wounds he said he didnt see them and my guess is as good as his. I understand that the other two stayed in their kennel and that I only paid for one cat to be seen, but if all three cats have similar wounds that should have helped the vet with narrowing down causes. I was hoping for a more definite answer and for a little more confidence in a cause. The vet wanted to shave, clean, help close up the wound, and give antibiotics to my cat. He wasnt sure what the wound was from, but he wanted me to spend about $311 to treat it. I want to help my cats, but I dont have that kind of money to spend on each farm cat when I am no where closer to knowing what the wounds are from and how to prevent them from returning. I am not just looking to treat the wounds, but also for information. I walked out the door telling my boyfriend that the $58 was a waste. I didnt get a full exam, nor did I find anything out that I already knew.