Northcrest Medical Center

Reviews 5

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HoneyCombs Lice Boutique

This is the most caring treatment my family and I has EVER had. Vanderbilt is nothing but attitude. Not Northcrest. Theyre like family. Thanks so much, ER staff!!! XOXOX UPDATE: Im changing my review from 5 stars to 1. The above statement is regarding my daughter and our experience with her at Northcrest. Unfortunately, I wasnt treated with nearly the same respect as my 7 year old was. I went in with unbearable right flank pain. Ive had 3 children and would assess that this pain was worse than that of labor pain. For the first few hours, I refused pain medication, not because I wanted to, but based on my appearance (armfulls of beautifully executed tattoos), I tend not to get the response from staff that I deserve. The assumption is ALWAYS that I must be there for pain medicine. Im a non-druggie vegetarian and a hippie at worst, but I am absolutely NOT a drug addict. I mean, cant they just run your urine to see if it contains drugs or something? After a really uncomfortable TV ultrasound (and my mommy coming to my rescue), I finally grew a pair and requested pain meds. They put me OUT! The nurses were all tickled at how goofy I was once I was finally medicated. Eventually, the doctor appears in the room (for the first time during my 6 hour ER visit) to tell me that "there is nothing wrong with you apparently. You dont have kidney stones, your appendix is fine and there is no blood in your urine. Im going to have the nurse come remove your IV and dismiss you." Funny thing though...I was on my period(TMI?), so there is NO WAY that there was no blood in my urine. It was at that moment that I realized they hadnt taken me seriously from the start and he had clearly not analyzed my urine. After a few more awful cramps, I passed a 6m kidney stone as well as a few grains of sand and showed it to the doctor who looked unamused. The pain continually got worse, so I followed up at Vanderbilt later in the day and had to have a 5mm stone removed from my ureter. I have Lupus and am at extremely high risk for kidney failure. My urine contained so much blood that it was pink/brown in color and my white count was through the roof. I dont know what these folks are up to, but... not cool at all. Dont judge a book by its cover, yall! All I wanted was to be taken seriously and treated kindly. When you are that uncomfortable, it is the responsibility of the Provider to take any measure possible to rule out certain things. I will say though, my nurse Mary was fantastic, as was their new NA. Thats about it. We wont be back. Shame.

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D S

IM IN KENTUCKY VISITING FAMILY, WE HAVE 2 DRS APPOINTMENTS AT THE HOSPITAL AND I HAVE NEVER BEEN HERE. I HAVE DRIVEN PAST HERE MULTIPLE TIMES ON MY WAY TO HAPPIER VISITS WITH MY FAMILY. BUT RECENTLY WE GOT SOME BAD NEWS AND FRANKLY I AM SCARED AND FRAZZLED. WHEN I ARRIVED I PULLED UP OUT FRONT TO DROP OFF MY FAMILY MEMBER, I WENT AND PARKED AND GOT INSIDE THE HOSPITAL AND SAW THE VOLUNTEER DESK. I NEEDED A WHEELCHAIR FOR OUR JOURNEY AND TO DOUBLE CHECK WHERE I WAS GOING. WELL I MET REBECCA AND SHE SMILED AT ME AND GAVE ME EXACT DIRECTIONS. . I GOT THE WHEELCHAIR AND WE ARE GOING THROUGH 2 DOORS AND AN ELEVATOR AND AT EVERY ENCOUNTER SOMEONE SAID " LET ME GET THAT FOR YOU". EVERY CHECK IN DESK PERSON WAS SMILING, FRIENDLY, HELPFUL AND MADE THE FIRST VISIT FOR ME EASY!! FOR MY FAMILY MEMBER WELL HE WAS LIKE AN OLD FRIEND VISITING. THE GIRLS IN DR CARLSONS OFFICE WERE GREAT. SHERRY WAS CALM AND TOOK HER TIME WITH US, I FELT LIKE WE WERE IMPORTANT AND WE ALL ARE.. NEXT WE HAD TO VISIT THE WOUND CLINIC. THAT IS A PLACE THAT IS HARD TO MAKE YOU FEEL COMFORTABLE WHILE DOING YOUR JOB. WELL, AGAIN I WAS SURPRISED AND AMAZED AT LEIGH. SHE WORKED VERY HARD AT DISTRACTING HIM WITH CONVERSATION WHILE DOING AN EXCELLENT JOB. OTHER GIRLS CAME TO ACKNOWLEDGE HIM BEING THERE AND ENCOURAGING THE PROGRESS. WHEN I LEFT REBECCA WAS STILL AT THE VOLUNTEER DESK SMILING LIKE AN OLD FRIEND. THIS IS HOW EVERY DRS OFFICE AND HOSPITAL SHOULD BE. CUSTOMER SERVICE WILL BRING RETURNING PATIENTS FOR YEARS. THANKS FOR TAKING GREAT CARE OF MY FAMILY. DEDE FROM ALPHARETTA GA.

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shelby daily

We live in Clarksville and have to suffer the hideous plague that is Gateway Hospital. Their ER is notorious for excessively long wait times. When our 8 yr old was kicked in the head (playgrounds can be brutal when youre on the wrong end of a tennis shoe), the after hours doctor sent her to the ER in need of a CAT scan. Gateway was well over 4 hours and counting for their wait time so we drove the extra 30 minutes to Northcrest. I dont want to come across as someone who will sacrifice her childs wellness for short wait periods BUT Im also aware that being packed in like sardines for 4+ hours is also going to be bad for anyone. I cannot brag enough on Northcrest. Their ER, from the lady who admitted us to the lady who held the door open for us when we were discharged, every single person in the ER was amazing. Kind, courteous, professional and yes, fast. These are the people I want taking care of my kids, my loved ones and myself if, God forbid, we need an ER. 0 wait time, directly to triage, room, CAT scan, diagnosis and release. We were home and in bed before we would of even got a room at Gateway. I wish I could name names because these people at Northcrest deserve the recognition...they were AMAZING!!!

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Marie Nino

I am from Clarksville and I went to Tennova to seek medical assistance for abdominal pain. I was told my room would be ready in 30 minutes. I waited hours and hours and eventually walked out after waiting 6+ hours. I found Northcrest online and thought I would give it a shot. Very clean facility! I walked in and the gentlemen in the front checked me in immediately. I was on my way to my seat, about to sit down, when I was called to the back. I was SHOCKED how quick it was! The nurse was extremely sweet and funny! I was sent to the room where I was greated by at least 6 individuals! WOW they were all so sweet, kind, energetic, and genuinely cared about my health. They constantly came and not only checked on me... but my husband! Even the two gentlemen working (ultrasound specialist and radiologists) were extremely sweet and so kind to me. I was having very sharp serious pains for 3 weeks! After I left the hospital, I was feeling better. After I went to the doctor, I felt no pain afterwards. They literally healed me immediately. I highly recommend coming to their ER! Im currently trying to figure out how to make them my PCP. Excellent job everyone! I am so thankful to have come here! ❤❤❤

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Joseph Farmer

I have lived in Springfield my entire life, and I must say that most of the experiences my family has had at this Hosptial is bad. When both of my grandfathers had heart attacks, my family wanted to transfer them to Vanderbilt in Nashville, but NorthCrest recommended against it and said they wouldnt make the ride to Nashville. My family did it anyways and Vanderbilt informed my family that my grandfathers still had plenty of time and if they hadnt been transfered to Vanderbilt they may not have made it. Also, one time when my grandmother got out of the hospital, they had forgotten to take her IV out. Of course, she was so doped up on drugs, she didnt realize it until she got home! I would definitely NOT trust my life to this hospital. The popular nickname that I have heard my entire life is DEATH CREST.

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