NeuroPsychiatric Hospital of Indianapolis

Reviews 4

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Chris Bilnski

Wife was sent here from local hospital in MI, a four hour drive, due to her having multiple disabilities and was told this facility had an attached ER for any emergencies. This was not the case. She is epileptic and they were VERY ill prepared for this. She was forced to be in a bicycle helmet nearly 24/7 (they even expected her to sleep in it!) and despite being a medical place had no guard rails for beds and instead offered to put the mattress directly on the dirty hospital floor for her to sleep on. When she did have multiple seizures due to them playing with her medications they called me up to inform she was being sent to ER 20 mins away! They do not have an ER in this hospital. The list of annoyances with rude staff and mishandling of her belongings is long. They are so strict with rules they would not let her use a magnifying APP on her phone to read her large print bible even though she is LEGALLY BLIND!! The part that pushes me to a horrible review is the only time i talked with the doctor for the entire two weeks during a "family meeting" was for two mins and all that was discussed was medication changes then i talked with a social worker. They informed me they wanted to discharge her right now. Note was is 06/29/2017 around 330 PM and i am at least 4 Hours away. They do not read any files. When i laughed in their ear of how unrealistic that was, I was then told it would be the next day 06/30/17 and they would not confirm if i had to get her in person or drive there (this is the Friday before the 4th of July so MAJOR traffic). I did not learn until 8-am (the time i needed to start leaving to arrive in Indianapolis during afternoon with traffic) that they managed to find an ambulance to ride her home that will leave them around 10-pm. They seemed baffled that i was from out of state and could not just get her sooner. I am making a formal complaint with the higher ups due to the many problems with common sense i dealt with.

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Olivia Wilson

My hometown sent me to this facility on an EDO, even though I willingly said I would go. From what I observed and overheard when I arrived, the facility was short staffed. I felt like there were different nurses everyday, and none of them seemed to know how to handle their mentally ill patients. The negativity and hostility in the air definitely makes it a horror movie for those actually trying to seek help. They were also very neglectful. Patients in wheelchairs who needed to use the bathroom were ignored, personal items were misplaced, lost, or placed on/given to other patients. I arrived with a nice pea coat, and had to leave without it. I had to basically beg for showers and my hygiene products daily. Certain restraints were used on patients when they didnt need to be used. The food was so terrible that it made me nauseous to eat.. but I was nauseous from not eating. I drank different juices as much as possible to try and keep some nutrients in my system. I overheard CNAs making fun of patients numerous times. the facility wasnt kept as clean as it could have been. Medical doctors and therapists of some sort are supposed to talk with you daily, which they didnt. I was supposed to have bloodwork done to make sure nothing was wrong with my thyroid.. which also didnt happen. There were some positives though: some group activities were enlightening, and the main psychiatrist was excellent. Not all the staff was disappointing, but it was only about a handful. In all though - its a very eye opening experience.. just in a different way.

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M MDZ

If I could give this hospital zero stars I would. Definitely substandard care. Different nurse every shift. After 10 days I have yet to talk to a nurse that knows anything about my mothers day. She is hospitalized for confusion and therefore cannot tell me if she ate, slept, drank, hurts or anything. The nurses wont even look at the chart to answer my questions. I call and the phone often rings for 2 to 3 minutes and no one picks up. if they do pick up they transfer me to the nurses station and frequently no one picks up or they put me on hold for 7 to 12 min and dont come back. She smells bad and has not been bathed, her teeth are not brushed, clothes dirty. I would not recommend taking your pet to this hospital. Oh and the 2 5 star reviews listed on this website Im nearly positive are from ladies who work there!!!! Unbelievable. Stay away, you have been warned.

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Rob Davidson

Not a positive experience for my father. His Alzheimers condition brought him to the ER displaying some combative, aggressive behaviors. He was referred here by the hospital doctors as an interim facility pending long term plans for care. This was our familys first experience in this area. The facility made a lot of promises going in, few were backed up. We were promised medical updates from doctors. That never happened. After admitted, he was in someone elses clothes though we provided clothes for him. We brought it up several times and were assured they would check on it. That never happened either. He also had some sort of seizure while there which was a first. This did not seem to be documented in any way which I find unbelieveable ! We finally pulled him out early. We were given a basic release packet with little info. This place is just a human warehouse.

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