Red Bank Veterinary Hospital Mount Laurel

Reviews 3

A

A Katz

Dr. Schindenwolf found guilty of documented care and failed to check my 4 year old cats mouth for possible obstruction which I believed her to die a slow painful death. We miss you BERGY and you will never forget seeing you lying lifeless on my bed a day after being seen at Red bank by Dr. S. whos documentation stated my cat was stable. TOO ALL ...Steer clear of this vetinary hospital ! To date not 1 call from this facility or doctor to apologize. I guess the Judge will be able to obtain an appology. APRIL 22/2017....Still depressed over loss of my 4 year old cat Bergy ! Bergy had been vomiting tfor 2-3 days. Brought her to Red Bank Veterinary Hospital at 530am. Two xrays were taken ($481) however Dr. Shindenwolf was unable to interpret the films until after 8am when a DVM would be available. DR. SHINDEWOLF COULD ONLY TELL ME THAT HER (Bergy) VS were WNL (if taken at all) and that there was stool on the rectal thermometer used. Well 8am came and went (no calls), as did 9am and 10am. I called the facility and was told the doctor was busy. 11am no calls. Finally I called around 12 and spoke to Dr. Gefen or could neither confirm or extrapolate about my cats condition. Bergy was becoming increasingly weak, nearly passing out over a water bowel (I feared she would drowned), her gat was increasingly worse. She was exhibiting signs of an obstruction as she appeared to be trying to throw something up with wide mouth opening an forward learching. My 12 year old daughter was able to see a opacity in her small bowel when the x-rays were posted on board. (how does she know/Im a nurse and she is involved in my practice) My cat was given Cerenia and SQ hydration and sent home listed on dc paper as stable. DC papers indicates my cat was stable. Dr. Gefenss replay, microwave food for 5 seconds to enhance palatability and allow 24 hours as the Cerenia to wear off as it may be causing lethargy. Heres the kicker: MY CATs BLOOD WAS NEVER ASSESSED, AN ABDOMINAL ULTRA SOUND WAS NEVER DONE NOR WAS AN ENDOSCOPY PERFORMED. RED BANK FAILED TO PROPERLY DIAGNOSE A 4 YEAR OLD OTHERWHIS HEALTH NOR DID THEY INTERPRET, RESPOND AND/OR REPORT MY CATS CONDITION ! NOT ONE CALL, NOT ONE FROM THE FACILITY ! BERGY DIED AN HORRIFIC PAINFUL DEATH AT HOME ON MY BED, WITH MY 12 YEAR OLD TO FIND HER NOT BREATHING AND UNRESPONSIVE IN THE BED. WE WILL NEVER FORGET.......!!!!!! RIP BURGER. MARCH 22, 2107 STILL CRY EVERYDAY AT THE LOSS OF MY CAT ! ITS ONE THING TO HAVE A CAT PASS BECAUSE OF ILLNESS BUT TO HAVE SOUGHT EMERGENCY CARE AND BE TOLD YOUR 4 YEAR OLD CAT WHO IS IN OBVIOUS DISTRESS IS STABLE ONLY TO BE SENT HOME TO DIE WILL FOREVER BE IN MY MIND. FRANKLY I HAVENT BEEN THE SAME. AND YOU KNOW WHAT , DO DATE NOT ONE CALL FROM THEM. NOT EVEN ABOUT THE ORIGINAL X-RAYS THAT WERE NEVER READ OR RESPONDED TO. MY CAT DIED A PAINFUL AGONIZING DEATH. THANK YOU DR. SHIEDENWOLF ! HORRIFIC...THEY LET A VET OF 7 MONTHS RUN THE ER ! WHO IN TURN WRITES A NOTE SAYING MY CAT WAS STABLE. RIGHT ! MY 4 YEAR OLD CAT DIED THE NEXT DAY. RIP BURGEY........THE LORD WILL DEAL WITH THE INCOMPETENT DRS ! TAKE YOUR PET SOMEWHERE ELSE !! 1/17/17 I HAVE NOT RECEIVED ONE PHONE CALL FROM RED BANK AT ALL SINCE THEY LET MY CAT DIE ! NOT ONE CALL ! NO APOLOGY, NO EMPATHY NO NOTHING !

JE

Jennifer Brown

We had an absolutely terrible experience. I will start with the one good thing we experienced - the woman who answered the phone when we called was very polite and welcoming. When we arrived, she got us set up with paperwork quickly and we really thought it was going to be a great experience based on our experience with her, but it was all downhill from there. Our dog, who was bleeding from his mouth, had dripped a little bit of blood on the floor. We asked for something to clean it up with and a guy behind the counter said, "um, we got tissues?" Our dog is up to date on all of his shots, but it was disturbing that they didnt take blood more seriously. We wondered if they place was ever properly cleaned. The vet tech came out to ask us questions in the waiting room, in front of others. I realize there is no doctor-patient confidentiality because we are dealing with pets rather than people, but we found it very inappropriate for them to ask questions in the waiting room. We were then told that they could not take us yet and would bring us back soon. None of the questions she asked in the waiting room were urgent and all could have waited until we went into the room. Once in the room, we could hear the staff in the back talking about how understaffed they were, which was unfortunate. However, they continued to discuss how understaffed they were rather than helping anyone for a few minutes. Im sure they knew that anyone in the rooms could hear them, but they did not seem to care. Once in the room, the doctor appeared frightened of our dog, a Staffordshire Bull Terrier. While weve experienced this sort of reaction before, weve never experienced it from a veterinarian. I held him while she took his temperature and he did not even flinch. When she went to check his mouth, he whined a little and pulled away slightly and she said she could not check him without sedating him because he was not cooperating. Clearly, he whined and pulled away because it hurt, he didnt snap at her at all. She started going over the cost of sedating him, providing medicine, etc. and asked if it was something we could do today. I told her what our limit was without having to discuss it privately with each other and she said, "Well quite frankly...." and then gave us the price of the visit alone. Her tone and use of the phrase "well quite frankly" was very insincere. She then said she would write up the full quote and be back shortly. About 45 minutes later, a vet tech popped her head in and asked what our dogs name was. Apparently, the doctor had taken the chart and no one even knew we were in the room. When the doctor returned to the room, she handed us a quote and talked only about the cost of sedation and an oral exam. At that point, we looked at the clock and saw that it was only another 20 minutes before our regular vet would be opening and decided to see if our vet could take us. We paid the fee and went to our regular vet who was able to check his mouth without sedating him and sent us home with some meds. Essentially, we paid $142 to sit in a room for 2 hours and not be helped. We will drive a few minutes further next time to a different emergency vet should we need one.

AM

Amanda Leonhard

If you are a rescue and plan to come to the Mt. Laurel location of RBAH, please read this and reconsider your choice. I am the co-founder and Vice President of a registered nonprofit animal rescue. Myself and a foster of our rescue, who also happens to be a vet tech, rushed a litter of 5 neonate kittens in horrible shape (born within hours of the rescue acquiring them) to Red Bank equipped with our 501c3 documentation and proof of nonprofit status. This was the Sunday of Independence Day weekend, when the holiday fell on a Tuesday. An associate took our information and told us to have a seat. A few minutes later we were told that we and these kittens were being turned away because their manager (who was out of the office) could not verify the 501c3 documentation until Wednesday when she returned -- three days from now. My foster and I were dumbfounded and completely taken aback. We had 5 kittens in critical condition in our arms and were being told no one there could help us simply because this office does not handle rescue accounts the way literally every other veterinary establishment we have encountered handles them -- caring for the animals and asking questions later. No one even offered to look at the official documentation. It is not difficult to decipher and determine that said document is what it claims to be. Sadly these kittens did not make it, and I truly hope this establishment considers rearranging its priorities and reminding itself why they exist in the first place -- to care for animal emergencies. Anything and everything else is secondary and, quite frankly, potentially life-threatening when time is of the absolute essence in emergency situations. In sum, please consider making the 4 minute drive to Mt. Laurel Animal Hospital instead if you want your emergency prioritized and paperwork figured out later. I know we will.