Apria Healthcare

Reviews 3

DA

Danielle Kernaghan

If I could give 0 stars I would. Horrible experience!! I had a prescription written and called in for a breast pump in July, initially being told you receive your order in 8-9 business days. After a month of not hearing from them I call, they tell me they didnt have all my insurance information, however they did have my number on file but no one bothered to call me. The woman was very apologetic and escalated my order insuring me it would be resolved quickly. Another month passes and I call today because I have yet to receive my pump and yet again have not heard any thing from Apria. Today I am met with a 20 minute wait time to speak to a rep(thats pretty normal every time I have called) the first rep I got was very rude and interrupted me telling me she could not help me and would transfer me to someone else, so I wait another 10 minutes to finally speak to this rep who barely understands English and we spend about 15 minutes trying to establish the correct spelling of my last name. After all this time she proceeds to tell me my order was escalated, I told her I was aware that had happened over a month ago, and told me she would call me back later she needed to speak to her manager. Really? Worst customer service, I have returned back to work and been waiting on my breast pump, at this point I will just buy one and eat the loss although my insurance company fully covers the cost through one of their producers of course. What a joke. Seeing as how they have not bothered to call me once since I ordered the pump I will be floored if I actually get a call back, not holding my breath and really at this point am done dealing with this horrible company.

DA

David Fletcher

I got a system one cpap machine that the heater will not work . ( the second heater will not wok either It is very hard to communicate as every is done third party appoint. It seems hard to get to a human to discuss problem . One can not call directly to the office . Apria is based out of California. they seem to just to put on a system to get supplies with ease to get t speak to them . I got a Philips respironic system one 250. I need a needed house and a a heater that will produce humidify . they do not like for you to walk into the office . Apria health care I do like the face mask that I got .

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John Davis

If you go into the office someone from Pakistan will call you hours later wanting to verify all the information you already verified at the office. Its a good thing too, because they didnt update anything at the office. If I wanted to talk to some call center then Id got a internet based medical supply company.