Apria Healthcare

Reviews 5

BA

Barbara Hundley-Lacour

This has to be the worst business in the entire world. I am a COPD patient and based upon my low oxygen saturation levels, my physician prescribed long-term oxygen therapy 3 days ago following Medicare approval. Apria Healthcare was the supplier to provide and deliver the oxygen. As I write this complaint I have yet to receive the oxygen compressor. They called on the first day and informed me they were delivering within 2 hours, which would have been 4:30. I called at 5:00 p.m. to check the status when it was not delivered and was told the delivery time changed to between 7:00 - 9:30 p.m. I was not called when this delivery time was changed. I informed them theme that these were very late business operating hours and informed them if they could not delivery by 9:00 p.m. then deliver the next day. The next day I did not receive a call to reschedule, therefore, I called to check the delivery status and was informed it would be delivered between 5:30 p.m. - 9:30 p.m. The oxygen was not delivered nor did I receive a call giving a reason for their failure to deliver. Furthermore, I did not receive a call this morning. When I called I was informed I was scheduled for a delivery next Wednesday, April 12th!#$%. Is this a company that values quality of life!!! and who is dedicated to customer service and care!!! The service care rep was embarassed that an oxygen supply would be delivered to a COPD patient more than a week from the original request. The rep scheduled the delivery for today between 12:00 and 4:00 p.m. An hour ago I checked the status and was informed it would be delivered between 7:00 p.m. and 9:30 p.m.@!#$%# Approximately one million patients receive long term supplemental oxygen therapy through Medicare at a cost exceeding two billion dollars per year. I am sure Medicare patients represent approximately of 60-70% of Aprias customers. I will contact Medicare regarding a vendor who is not providing service, has a very low disregard to their clients and is placing their patients health at risk. 3rd day: I am not optimistic. My doctors office called and were informed I would receive a delivery at 6 :12 p.m. Did not receive the oxygen nor did anyone call. 4th day: Did not receive the oxygen. I called a rep and he guaranteed me Id receive it and even followed up a few hours later. 5th day: So far at 9:54 a.m. I have not received a phone all nor a delivery. No oxygen delivery. Monday, April 10, 2017. We cancelled Apria and did not receive a call to ask the reason we cancelled. Im now on to Medicare to remove them from their provider list. Better Business Bureau no longer ranks them due to their poor performance and customer service

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SU

Susan H

Atrocious service. Waiting for O2 pick up. Called 8 days ago. Told that pick up would be on Tuesday and I would get call that morning verifying time. Robocall received at 8 a.m. advising pick up between 6:30 and 9:30 pm (seriously???). Stayed up waiting, no pick up. Called 888 # at 9:30 pm and was advised pick up would be Wednesday by "courier". Again, no pick up. Called 888 # Wednesday night and was told pick up would be on Friday, by "courier". Called today (Friday) to verify pick up today and was told it would be "for sure" today by 8 p.m. Asked for Crestwood office # because one listed just shuttles you into 888 menu. He gave me same # listed, telling me that each office has its own customer service. Um, nope. So, if no pick up today, I will be driving O2 tanks to Crestwood office on Monday to return (was told today that would be fine - we shall see). Will also request that billing be stopped as of original pick up date. I dont anticipate that request will be complied with (having dealt with outsourced billing office way too many times) so will file fraud complaint with my insurance company, as well as consumer complaint with Lisa Madigan. This company is horrible - anyone who has to deal with them knows it. Continued billing for equipment that was scheduled to be picked up is, IMHO, fraud. Please, file complaints with your insurance company and attorney general. That is the *only* way these people are going to be held accountable. And seriously - "thanks for being the best part of Apria" is a really cr@ppy way for their customer service to sign off, cuz we sure as heck know that *nothing* in Apria is the best of anything (except maybe being best at WORST!!!!!!).

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AA

Aaron Huston

Received an automated voice message that Apria was processing my order and would be in contact within 5 days. Never received a follow-up phone all or a direct delivery. After 7 days, I call Apria and was told the local branch manager had called and left me a message 2 days earlier. Total BS. When I called the next day, was disconnected and had to call again... after the usual phone tree, finally got a live person who then had to manually transfer me to the local branch (even though I had called the local branch number). Was told my order was in, but to pick it up Id have to drive over 30 miles to the "local" branch. I declined, asked for the machine to be mailed to me. Was then told I first had to make the $310 copay before they would send it, even though Ive seen no EOB from my insurer or received any written bill. Hoping this will be the last time I deal with Apria...

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L

L Jones

Apria is the worst DME company ever. They screwed up thr order, over charged me, & never gave me a credit. My dad is ill so Ive been communicating with them. The hospital ordered a walker, Apria sent a rollator. Then I had to wait weeks to get this fixed. They were supposed to drop off walker and pick up rollator but sent the walker and left the rollator. They called my dad when making changes but charged my debit card. They scheduled a date for pick up & didnt show. When I called for them to pick up the rollator, they told me I had to bring it in for a return. Its ridiculous how they take advantage for people who are ill or trying to care for their ill loved one. They also do not return calls. I would not recommend Apria unless its an insurance requirement which in this case you have no option.

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KR

Kristy Zajkowski

Wow horrible customer service seriously I have been through 2 companys so far that have provided so much terrible disrespect and offal service to people customer service cant speak English 800# when calling and do not no what they are doing the tech that comes out he should of been fired Long ago because he dont even do he job what a hot mess s these home health company just because we have Medicaid dont mean to treAt people this way you still get paid Just stating facts of my opinion which I will start giving from now on my review of everything so people can see for them self bewear of Apria and Alick I think there the same I swear and what is a on cal person if they dont do the job they paid for there on call dont matter if its sat sun or 3 am u R on call

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