Access Genesis Center for Health and Empowerment

Reviews 5

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Adriana Berrios

I wish i could put NO STARS.. WORSE EXPERIENCE! I have never been to a clinic with such rude staff at the front desk. Very UNPROFESSIONAL. The unprofessionalism goes all the way to the manager of the clinic who is alway "busy" or "not available". This is the fist stop to my complaint next I have to put in a formal complaint with HIPPA. Ill give 2 examples out of many. I know, I should have changed Clinics a LONGGGG time ago It was maybe 2 weeks ago, I had to take my daughter out of school early to go to this appointment to get the results of blood work. It was raining really bad (so bad if you were out for a second you would look like you showered with your clothes on). The rain started once I got to the school and was waiting for her to get to the office. I called my husband and told him to call the clinic and let them know we were going to be late and to ask if they would still be able to see her because if they would refuse to see her I would just let her finish her day in school and reschedule an appointment. The lady on the phone said "it should be fine, we can still see her... just come in asap". So waited about 10mins at the school for a break in the rain. I got the to clinic at 12:33 for a 12:30 appointment. I dropped off my daughter and told her to check in while i parked the car and got my infant daughter out her carseat. I walked in at 12:35 ( I proud at how quickly i got there considering everything). I stood in front of a receptionist as she stalled (i could tell). she got on the phone and was talking to a RNA; she hung up and told me "Im sorry your late your appointment, we have to reschedule". I told her "let me tell you something, if you have customers or people who call to tell you they will be a few minutes late tell them not to come in. Dont tell them its ok" I let her know how i had to take her out of school and the rain but she basically let me know she didnt care and just asked me to reschedule. Second Back 2 weeks later for the same original reason as the appointment above. I come in 10 mins early, yay right? no. The receptionist asks me for an insurance card for my daughter. I tell her I have to get a picture of it from my husband because the her insurance is thru him. She asks me for my id, which is not unusual; they ask for my i.d. at every appointment ive been to for her. After contacting my husband for the insurance card she tells me to have a seat and wait to be called. she calls me 2mins later to tell me that I can not go in to get the results for her blood work because I am not the biological mother. She then goes on to tell me she has a daughter and does not want to lose her job because its a violation of HIPPA. So i tell her Ive been the one to bring her to almost all of her visits at this office, so if youre telling me you guys dont want to violate HIPPA this time out of EVERYYYY other time Ive been here. She then tells me she is going to get her manager. Comes back and tells me shes busy, I told her "ill wait for her not to be busy". As Im waiting I decided to call the clinic (yes the same clinic Im currently sitting in) and see if I could talk to the manager. So, after 5mins explaining my story to someone (because no one tells you their name with they answer) she puts the manager on. After telling the manager the story she goes on to tell me "she hopes I dont file a complaint and hopes I dont get in trouble" (WHATTTT) Im just blown away at this point. I call my husband at work tell him I cant get the results of the blood test and he calls to talk to the manager. And to our surprise (sarcasm), shes not available. Save yourselves the times and frustration.. find a different clinic to go to. Youll thank me later.

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A Private User

DISTURBING! My visit with Dr. Patel was an average visit. He wrote me RXs, and I sceduled an appt to see him aprox 1 month later I just recently went to "refill" my RXs! It has been 3 days trying and so far, 8 phone calls. The good doctor denied my RX for a medication I have been on for well over 5 years. This medication is NOT to be stopped "cold turkey". I have been out of this medication for days and I have been "promised" 5 return phone calls and have not received 1, in 3 days! I find this highly disturbing that a doctor can deny an RX, knowing the dangers to the patient and the staff and doctor not even having the decency to return a phone call. Being a disbaled, single mother of 2, I thought this clinic could ease some of the stress I am under. NO WAY! These past 3 days have been extremely stressful and disappointing. Trying to determine if this clinic is State Funded so I can report this nonsense. If you are on a medication that is critical to your DAILY WELL BEING...then...CONSUMER BEWARE!

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Robert Maynard

My and my pregnant girlfriend went there in high hopes for our 1st child. Yea I would avoid this plac3 completely. The secretaries are nice and friendly which was awesome but the doctor we had was an idiot. He couldnt give us any knowledge at all. Its our 1st child we have lots of questions. Then since we are 7 weeks in we were hoping to hear the heartbeat seeing how though any pregnancy website says you can hear the heartbeat startinf from weeks 6 and up. Our doctor told us it was too soon. So he has no know knowledge on appropriate meds to take nor does he know when you can hear a heartbeat of a baby. So now he has us do a blood test and urine test. Tell me why my pregnant girlfriend had to pee in an unclean bathroom. She said there was urine on the toilet seat and floor. Does anyone clean. Im pretty sure I dont want any random germs, diseases, or bacteria near my pregnant girlfriend. In short this place was horrible. We will he looking for a new facility ASAP.

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Alexis Micheas

Place is a joke. no one that works in that office cares about anyone but themselves. I have seen 3 different pre-natal doctors to see if I find one that cares but they dont. They literally see me for 10 minutes-Ive timed it on multiple occasions. Awesome right considering this is my first child and hoping to have a doctor to coach you through it. And the wait time is ridiculous, they even ask you to get there 20 minutes before your appointment but for what reason I have no clue because then Im there waiting 20 min or longer after my apt was to start. And if you need to call the office, GOOD LUCK-can never get through and your lucky if someone returns your call. The only reason I go there is because I was on All Kids and waiting for my husbands insurance to kick in but now the govt has denied me that too.

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ray mond

front desk staffs are nice, some physicians are nice but awful general doctors specially male doctors. Had my fiancés check up for about 7 weeks with spottings,but had this general doctor who said "its normal for pregnant women" and keeps her rescheduling for check ups and still no results yet. Ridiculous!!! We went to other clinic for rush result then we found out shes passing her pregnancy..Who in the world ignores a pregnant patient like that?! Its a life matter here! I would absolutely recommend not to be in this clinic.

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