Apria Healthcare

Reviews 8

JO

Joseph Barker

NEVER AGAIN! Billing mistakes, Poor customer service knowledge, Lies, No follow through on fixing mistakes, Unauthorized charges. My wife rented a breast pump on August 13th which was covered by our insurance. No one ever asked me for a credit card number to keep on file while renting the breast pump. The first month of rental was billed to the insurance without any problems. The second month of rental Blue Shield had a system wide change of member numbers and Apria was unable to figure out the correct account to bill to. Instead of calling me to let me know there was an issue with the insurance (which they had just billed the month prior without issue) they used a card number I had used on a prior occasion to pay for a wheelchair and charged my bank account for the breast pump rental. I spoke to Apria customer service and gave them everything they needed to fix the issue. The customer service representative said it would take 3-4 weeks to update the billing information with the correct insurance account number. Then they would be able to resubmit the claim to Blue Shield and I would be refunded. Now in November I had still not heard back from Apria or received a refund. Then my banking app notifies me of another charge to my account from Apria for the same amount. I contacted Blue Shield who found that Apria had never re-submitted a claim for the first billing error. On top of that there were no new claims submitted from Apria which were pending or denied. And yet Apria had taken money from my bank account again. We had returned the breast pump on Oct. 9th and were assured by the lady at the front desk and the guy who took the equipment from me that because we returned it prior the next billing cycle (Oct. 13th) that there would no longer be any billing issues. Now Blue Shield contacted Apria on my behalf and said they were never told about the change in account numbers. Apria also told Blue Shield that because they bill for the entire month and we returned it on the 9th, we owe them for the entire month. I guess the customer service representative I spoke to got off the phone with me and did nothing; not even notes to my account. This is an ongoing issue and still has not been resolved. On a side note, I should have left their office at the first red flag. While we were still at the hospital with our newborn, Apria customer service read me a list of the breast pump models they carried and assured me they had the model my wife wanted. When we got to the office the guy brought out a completely different pump. When I told him it didnt look like the right one he said, "Oh yeah. We dont have the other one. I dont think they make it anymore." He wasnt even going to say anything! When I complained to him that customer service told me they had the other pump he just laughed it off and said there was pretty poor communication between customer service and the field offices. Like it was no big deal. Now I had to take what they had or wait for a new pre-authorization with a different medical equipment company. ****Stay far, far away from Apria Medical Equipment****

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SH

Shantell Jex-Cruz

This place has the worst "procedure" & Is slow with getting the stuff you need out. my insurance approved my breast pump at the start of June I called 1 weeks after to find out the status and was told I need a Dr RX which in my view make no sense if the insurance sent a approval obviously the Dr request it and if you needed a RX at least give the customer or Dr a call. They received the RX and still I have no breast pump and is already toward the end of the month along with that Im getting ready to go back to work. Great job at customer service Apria!!!

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FR

Fr. John Catholic Priest

My CPAP was stolen when my car was broken into 2 weeks ago. On Wednesday they called and said my CPAP was ready to be picked up. Today they called and said it would be another week. So, I am supposed to go three weeks without a CPAP Machine because they didnt order the right parts from the warehouse? They 15 days to get the order ready. I dont mean to rush them, but if they couldnt breathe I think theyd move a little faster. Apria, are you listening?

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TO

Toby Pullen

Customer Service is horrid. My aunt was ordered a wheelchair by her doctor as an urgent order. Her insurance approved the wheelchair and expedited the delivery and have been since waiting a week for this chair that I needed last Friday, July 21, 2017, Ive called many times and everytime they tell me longer and longer wait for the wheelchair. If she could rate zero or negative stars she would. She will never use this service ever again in her life.

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KA

Karl Schott

NEVER, NEVER, NEVER AGAIN. 4 years of continued mistakes, wrong orders, billing screw ups, and no one ever there to answer the phone. Weeks of promises and weeks of missing supply’s that never show or are the wrong ones. HOW ARE THEY STILL IN BUSINESS. I think we should start a CLASS ACTION SUIT and see if that wakes them up!!!! Would give no stars but then you couldnt post.

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SU

Susan Nowowiejski

I order my products on Tuesday and received the order on Wednesday in the AM, Calling the service was fast and easy. The service representative was helpful, kind, and listened to my order and repeated it back. I would recommend Apria Healthcare to everyone.

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AL

Alejandro Torres

The most unorganized company ive called twice said i was in there system then they call me said i havent ordered tried ordering they said i had no percription they call me i order my supplys now i need a new machine and im not in the system again ..

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TE

Terry Price

Been on phone over 1 hr transferred 4 times then the person disconnected because I could not understand her, she had a very strong accent. Guess Ill order supplies on amazon.

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