ManorCare Health Services-Washington Township

Reviews 3

TH

Theresa Taylor

My best friends mother whom is like a mom to me is under going surgery this morning due to falling while in the alleged"care" of Manor Care. Shes 78 years old and listed as a High Risk fall patient. After numerous times of hitting the nurses call button to be assisted to the rest room NO ONE came to her aide. She had no choice and couldnt continue to hold it in, which for anyone especially someone so feeble, helpless to impose a person to feel that way and victimize one to that state is inhumane treatment point being Its neglect! In her weakened condition she never made it to the facilities of the restroom for she ended up falling and was humiliated by nature taking its coarse on the floor. Not till my best friend went in the morning to visit her did staff inform him of what happened. He saw his mother curled up in pain in her bed and she didnt want to eat. He demanded that she be assessed and was outraged that she was not taken that night after the incident to the ER based on her fall for x-rays to rule out internal bleeding or finding injury sustained . After pressing the issue Manor Care staff agreed to transport her to the hospital. Here it confirmed that what should have been initially investigated, she was internally bleeding due to her fall, she broke her hip! Now at 78 having C.O.P.D shes at risk not to be able to overcome this. She went into their care to be cared for, for rehabilitation services. So right now we are in fear that she may not come through this surgery alright. Shes in a poor state of health from lack of receiving the care she needed. This place should be condemned until they fully staff a staff who isnt rude, which we have encountered from various staff during her stay here , have encountered one too many under qualified to unqualified health care associates who warrant dire need of extermination of employment to furthermore many who must be directed to training in the areas of patient care, training on how to conduct a higher level of professionalism....no cell phone use for personal calls, no gibber gabbing in the hallways, no eating on the floors and no conversation out loud about other patients or other staff members... its gossip, its immaturity its time where the staff is not paying cares to those they need to be addressing. All staff should promptly know how to answer to the needs of patients and to their families. All those in this profession especially a facility who charges roughly a ballpark $10,000 per month stay should demonstrate that anything you need we will be more than happy to be at your assistance hospitality to all within their Jurisdiction. This is appalling and we are going to be relentlessly pursuing this place. To be held accountable for their wrong role they played as posing to be care givers, a rehabilitation service , a trusted health care firm.The only Manor shown is BAD MANORS! This organisation has proven to be an unfitting faculty. Under staffed, under trained and under Parr . I hope for my best friends mothers sake that redemption will come in due time. That those to be held responsible will see to it to put her situation into a focal point. That today will turn to a forward for her, for my best friend, his brother and sisters and myself to get through this difficult time.

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Chris OBrien

Giving the full benefit of any doubt w 5 stars for now, but tomorrow Ill find out how things will go as I visit a friend of mine whom I discovered has been there for two weeks. Have been checking w police and the county morgue for the same amount of time truth be told. Nothing special but a simple visit. Hope all goes well and will report back tomorrow. Reporting back 3/3: Went to visit today. Had no trouble at all visiting my friend. Had interactions with 4 different staff all of whom were courteous and pleasant. There were no headaches whatsoever in being able to visit with my friend. My friend was in their rehab area being tended to with some physical therapy. Seemed like a very professional atmosphere/staff and left with no concerns for the care my friend was receiving. I did however have one complaint which leaves me fairly unsettled. My friend (well call him - Joe) has no family and only three people in his life who genuinely care about his well being - myself being one of them. Hes also in the early stages of dimentia but communicates well and remembers most things in his life. Manor Care would provide zero information. They would not even tell me who I could speak to in regards to his condition, how long he would be staying or when his time would be completed at Manor Care, and where he would be taken to next, and who or what would determine that. Does he still retsin his rights and control over his affairs? Literally - nothing. I was very happy to see Joe was alive and relatively well but I left w no more info than I had upon arrival. I was simply told that no information would be provided. At one point a staff went back to check w someone in command a second time, and i was then told that a Social Worker might possibly call me back after they spoke to "the contact", whoever that person is. Slightly cryptic, and not all that encouraging to say the least. It appears to me that Joe is possibly a bit of a prisoner subject to the whims of the social service system. To be fair, ManorCare may be limited in what they can say to someone w no immediate or provable legal/relational standing. Seemed to me however that while Manor Care was caring for Joe quite well, the larger issue of what Joe thinks and wants might be considered. I think Manor Care could have easily taken 5 minutes to communicate "why" they would tell me nothing and what would be required in order for them to do so. Manor Care at that point seemed more like machine than heart. Even HIPPA laws, with which Im well acquainted, dont preclude that type of minimal conversation. Im just saying a short conversation might have provided a touch of the warm and fuzzy I was hoping for. But for the record, it seemed like a very well run place leaving me w no concerns for Joes actual care. As I continue to advocate for Joe, it is my hope that Manor Care will engage with me for the sake of Joes well being. So, perhaps more to follow...

PA

Paul Cimino

I wrote such a long review, without realizing it , I have 2 post it in 3 parts , ,I was given the on line review brochure to post a review if I want to, by the welcoming staff , out of curiosity , I followed the how to post a review instructions , which led me to read the 11 reviews already posted , after reading them , I do not know where to begin , I am literally dumfounded , to me , with all due respect , any place of employment will have a few bad apples , it looks like from the reviews I have read , these posters and there loved ones might have been cared for by the maybe , one of the bad apples , but I don.t understand where some of these reviewers are talking about , walking on my own at day 4 , when I first came here on day 1, I was holding on to the metal bars for dear life , I have walked by the nurses stations , I have never seen anyone on the cell phone , usually there are elderly patients seated by the nurses station , but that is so they can care for them at a moments notice , as I have talked to some of the elderely myself walking by them with my walker , no two ways about it , the physical therapy department is phenomenal , the one review about the food , what food are you talking about , I have had better food here than any other faculties. I have every been in ,I have had better food here than some restaurants , in my opinion , and believe me , I have been known to be particular about Food, I used to joke with the staff that I ate better here than sometimes in my own home (I never learned how 2 cook , I can clean a house really good , but microwave Stoffers Mac and cheese only goes so far :) ) , my last few days here , I was joking , when they would bring the trays to my room , that I asked if they had drive through service after I Leave , to be quite honest , I would rather eat here than any fast food place , any dennys or friendlys , the only exception might be "wendy,s fast food " , I would actually call the kitchen and asked if I could have a additional sandwich a soda for the night , and they were always courtesy , 100% courtesy , and believe me , I am very particular with food , when I was a kid , I could not wait fast enough to get a big mac but in the last 10 years , Mc Donalds , Burger King , many food establishments could not hold a candle to the quality of the food that is served and prepared , if there were Manor Care Drive through service , I would find a way to get transportation to it, (I Dont drive) ,