Gentle Dental Care of Rochester

Reviews 11

NI

Niya McBean

I got there for a 10:30 am appt and the dentist didnt start until almost 11:30. The secretaries are all latin which is fine, but would occasionally speak in spanish which I consider to be unprofessional when discussind protected health information. The dentist flossed my teeth and while doing so was pressing his hand and the string against my lip causing allot of pain. I eased him off once but when he went back in it was the same pain. A day later there was a scab and the skin on the corner of my lip was raw because of the floss. He rushed through the entire filling and kept apologizing because he had a "difficult patient" whose filling had just gotten done but a piece came out already. First off thats none of my business and second I dont care because I made and appointment so it should be my time. There is nothing Gentle about this place. I will not be going back for the rest of my treatment.

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BR

Brian Stepping

On my first visit, I arrived 15 minutes early to fill out paperwork and still had to wait nearly an hour. Then they tell me that they dont accept my insurance (BCBS) and send me home. I call BCBS and they tell me that Gentle Dental does accept them. So, I call GD back and get an appointment for that afternoon. Again, I have to wait nearly an hour to be seen. The service was anything but gentle. The hygienist was impolite and very rough and the dentist was condescending. I had a couple cavities, so I thought I would give them another chance when I got my fillings. Again, I had to wait nearly an hour past my appointment time, even though I again showed up early. The procedure was fine, but consistently being this late is unacceptable. I now have an appointment with another dentist and am wondering what they will say about the quality of GDs work.

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SA

Sarah Wright

I only went because they take Medicaid and will not be back. I have no issues with the dentist and have a good pain threshold, but the cleaning I got from the hygienist was brutal. My hands were gripping the arms of the chair and tears were running down the sides of my face. I told the hygienist she was hurting me, and she asked "the numbing gel isnt working?" They hadnt told me they were using it. She continues and some minutes later I raise a hand and tell her again that shes hurting me badly, and with exasperation in her voice she snaps that shes almost done. Afterward, I tell the dentist about it and he did not care at all. He just insinuated to me that I had a problem with the dentist in general. Dont go anywhere near this place.

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LA

Laurie Lewis

Have gone there for a while for one reason only!! They take medicaid. This place absolutely sucks!! ( times out of 10, even with an appt, they say they are too busy and you have to reschedule. It gets old esp when we have a 40 minute trip to get there, They also bill your insurance the minute you walk in the door and you are charged whether you get service that day or not. The dentist is ok friendly, but not always. Sometimes not even a hello. It is more like a assembly line feel. Way too crowded, way too busy and just really poor service. I know several people that have gone to him and no one is happy with Dr. Delima or however you spell his name, Thanks for having no teeth at this point and just really lousy service.

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CO

Cody Busch

Well above average dental experience. I have had a lengthy dental history and have never been to a place that had such caring, informative, and punctual staff. There is never more than a 5 minute wait for appointments, staff is very friendly / takes your concerns into consideration, they are very professional and fill you in on the best treatment options to fit your dental needs. I have been to many different dental facilities in the Rochester area and this is by far the best one especially considering how well they work with you in every aspect. It is hard to find good care if your a student working part time depending on your health insurance and I consider myself lucky to have found a place like this.

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MA

Mark Power

To say Gentle dental has great service is an understatement. At 52 I had a bad infection and all my teeth had to be pulled. I had an emotional breakdown, Poor Dr. Delima and his super nice dental assistant had an emotional patient . Dr. Delima and his dental assistant spent some time with me .They told me everything was going to be all right . This meant so munch to me. Dr. Delima is always friendly with a How are you my friend! for all my 12 appointments.He always had time for my questions. Dr. Delima is gentle but firm. Ill miss my new friends at Gentle Dental. Where all the staff made comfortable & the servise was great! I now have denturs and can eat almonds! Thank you Gentle Dental, Mark Power

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MI

Michael Salazar

I like: Most of the times I can schedule appointments quickly and easyly. One of the girls at the front desk is very attentive and ready to give useful suggestions about treatments, payments, etc. Doctor Botana knows what he does, unlike some at others clinics who seem mere beginners. I do not like: Sometimes I have to wait 20 to 40 minutes past my appointment time to be called to the chair. Even once in the chair, they let me wait another ten minutes or so untill the doctor actually comes to see me. Opinion: This is a good clinic for every day citizens like me. If you want something better, be ready to open your pocket wider. I have recommended this dentist to some of my friends.

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AN

Andrew Hoefling

I have been impressed with gentle dental, and have had great service with them from payments to actual service. My last visit the doctor had what appeared to be several harder patients to deal with and he seamlessly jumped between us and asked me several times if I was feeling any pain. I dont have dental insurance but I use AFLAC which requires me to submit claim paperwork, and the staff helped create the proper documentation for me to submit. I would recommend Gentle Dental to my friends and family.

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JU

June Ellis

im gonna tell you something i had a very bad disease i developed during my pregnancies that took all the nutrition so all my teeth went bad i cant have Novocaine so i went there and they gave me sedation with an iv and laughing gas i didnt feel a thing nor do i remember anything they were very precise with all the steps until i get my dentures i tried them on they are a perfect fit this place kept me at ease i have no fear now thank you!

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Shelicia Thompson

My service here is very awful diversity perceptions they dont even acknowledge you when youre standing in line waiting to be seen you have to wait 45 minutes just for somebody to even stand you standing in line just to be somebody to talk to you its parents here is awful I will never come back to this dentist again they do accept Medicaid but their service is awful the receptions are very nasty and rude

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Andrea Woodard

Today I called to get my child back to this office. The office stated because she was inactive they would not take her back. She went inactive because she went to another dentist and they knew this. The rudeness was un believable. All I wanted to do was send her back. I gave 2 weeks notice, they were paid, and she did not miss an appointment. WOW thank you Gentle Dental for crappy service

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