Pinnacle Eye Care

Reviews 3

RE

reds19691

Ok this is the second time Ive been treated poorly by this business. My husband bought glasses from them before he left for his year deployment last year & within two months the lenses had an issue ...no ones fault...and we were under warranty with the lenses so we took them back while he was on his first leave. He didnt plan on bringing them with him to the Middle East where he was being stationed so we intended on leaving them with PEC. Right off the bat they were combative said they werent going to be covered & several times I tried to explain to please look up his information & they would see it was covered. They knew our story from the beginning about my husbands deployment & must of understood this was a stressful time for our family and finally after being told it wasnt covered before looking up our info after the third time me and my husband got upset and said directly that we did not have time for this and we just wanted to drop the glasses off. Well the owner came over and threatened us. Told us to leave the store or they would call the police. We were completely in shock. We did nothing to deserve his rude treatment. So I made sure they fixed his glasses under warranty & I picked them up later while my husband was serving his country. He did not wear them because he wasnt here to wear them. So he came home 8 months later and started using his glasses. Lenses were fine but we started having problems with the frames around a month or so later...screws kept loosening and falling out and so we took them back. They were polite when I took them back the frames were still under warranty and the new girl there was very helpful. We paid $35 to replace the new frames. Got them back about 3 weeks later then again another month or so later same thing started to happen. Called the store and were told we are not under warranty anymore ....ok fine can I have the companies name and all info I would need to see what I can do about contacting them and helping us figure out what we can do at this point. The same girl all of the sudden was cold and rude. I was very polite to her didnt get upset made it clear I was disappointed and unhappy with the brand. So I asked her why she was being rude to me and she then hung up on me after she wouldnt answer me and I finally got upset with her. So I called back spoke with the owner and he started to get angry with me said I trashed him all over the Internet which I believe is untrue. I left 2 or 3 negative comments about my experience with them which in all fairness I have every right to do when we were in fact treated rudely and unfairly. And to top it off threaten & treat someone serving your country that way is even worse. So I didnt trash you ALL Over the Internet so stop exaggerating. And that is what reviews are for. If you wanted to get a good review then you shouldnt have been so rude to us from the very beginning when we had warranty coverage and gave us a hard time about looking up our info and fighting us on that topic. All you had to do was listen to what we were trying to tell you and offer us the service we paid for and deserved and admit you were rude and wrong from the get go. This is what happens when you have a business and you list online. People will leave good & bad reviews if your service isnt perfect. So deal with it. I have every right to state my opinion, we didnt get the quality of service we use to get form the old owner. We got hostility from the very first issue we had with my husbands glasses. So with that being said we will see what we can do with the brand directly and go to sterling optical in Wayne. Vance over there & his staff are amazing. I cannot tell you how patient & kind they are. So to pinnacle eye care. Im sure your business will be just fine you have a high rating and seem to be doing quite well. So I dont think my 1 or 2 reviews posted a couple different places online has hurt you. If anyone got jilted here its us. Good luck I hope u treat others better than you treated us...especially your active service men and women.

C,

C, T,

I had really bad experience with my billing. I had yearly eye exam visit. I did confirm before making an appointment that it is yearly exam will there be any charges and receptionist said no charge. After visiting the Dr I saw a bill on my insurance and called the front desk to know do i need to pay this bill she said no it is the we bill. We bill as diagnostic not preventive so you may see charge on your insurance but we wont charge you ok good enough. Then I got a bill after 6 month I called again pay the bill as I forgot my previous conversation. Then I remembered it I called insurance cmny they said claim put as diagnostic not as yearly exam. Then I called Dr. again and explained that I already had this conversation before with front desk they said she left 3 month ago they also said we put your billing as diagnostic and Dr. said we always put this as diagnostic ok thats what front desk told me 6 month ago and she also told me we wont charge. Conversation was little bitter and tense for me as everything was discussed earlier and was cleared out. But Dr. just want to keep the money for him nothing else matter. Dr did not bother to look the facts and data he just said some insurance charge for refraction though i have been charged for Diagnostic Eye Exam. See they bill it as Diagnostic not as preventive it is from my insurance.

AN

Andrew Wynne

First let me say I don’t write reviews, this is a special case. I have a old pair of Ray Ban Wayfarer II that were my father’s from the 70-80’s. For sentimental reasons and mostly because they’re really cool I wanted to get my prescription put in these frames. I went to all the big boxes stores and even CostCo to see if they could put lenses in, because they were so “old, warped and brittle” (Exact words, the guy at Cost Co said) no one would even attempt to take on this task even after I told them I would understand if they broke. I just wanted someone to try. Finally on a long shot I decided to go to a smaller family owned Pinnacle Eye Care. I told them my story and what I needed done and they said they could make the custom cut lenses that would fit. I really did not expect much because the frames were 40 years old and warped, but wow was I surprised and impressed at the quality and workman ship they put into these glasses to get them looking like NEW. I can’t thank them enough for taking on this job. They were extremely reasonably priced and the service was outstanding. I can’t say enough, except all of my families future eye care needs will now be met by Dr. Nguyen and Pinnacle EyeCare. thanks, Andy