Patient First - Montgomeryville

Reviews 7

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Jeff Polansky

USING YOUR INSURANCE?? BUYER BEWARE..... I had an appointment with my HMO doctor who cancelled my appt at the last minute on a Saturday. Rather then suffer through the remainder of the wknd with a bad sinus infection, they suggested I visit the new Patient First facility. I placed a call to Patient First and asked if they take my insurance. They said they did, so I stopped in to see a doctor. During the intake, I gave them all the pertinent information they requested. I was told my visit was being treated as a specialist visit and that I had to pay the higher co-pay of $50. No issues, since I was feeling so crappy that I needed something to feel better. Great facility and bedside manner from the doctor. I got my antibiotics prescription filled on premise, which saved a trip to my local CVS. 3 months later, I get a bill from Patients First indicating I have a past due balance. I called their billing department and asked why I recd the bill. The response was, "We dont know, you should call your HMO." I placed a call with my HMO and found out that Patient First submitted the insurance claim as a "Emergency Visit" and I have a much higher co-pay for an emergency room visit. I called Patient First back and asked them to resubmit the claim to my HMO as a specialist visit as indicated during the intake process. The billing department indicated they are an Urgent Claim facility and they cannot change the way it was billed to the HMO. Great facility, but beware if using your insurance.... What you are told is not necessarily what you will be billed......

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Joan Engel

I just returned from my first visit to Patient First and had to take the time to write about how amazing this place is. I was on my fourth day of feeling poorly so finally sought some medical assistance. First of all ... these folks could write the book on customer service. Everyone was polite and professional but also warm and caring (and even funny) .. no cold sterile atmosphere here. The facility is brand new and squeaky clean. But, what I liked most was the one stop shopping ... flu test administered and processed, blood drawn and counts provided, x-ray taken and read ... and if Id wanted I could have gotten my prescription there. (But, there was no pressure when I stated that I preferred to use my regular pharmacy._ I love my family physician but I know that I would have left his office with a fist full of scripts for x-rays and blood work and then spent the whole day trying to get all the requirements fulfilled. Patient First made being sick as painless as possible. Try it ... I did and and there is no doubt that Ill be back.

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Thomas Corrigan

I have gone to this Patient First location several times.. once for a Bronchial infection (IE: Bronchitis) and once for an infected leg, both times the wait was very short, did not take long to check out the problem and they even offered to dispense medication for the infected leg and the Bronchitis at their location (instead of having to go to the pharmacy) and the med cost was comparable to the pharmacy cost.. what a convenience!! I prefer this to going to my family Doctor because I can always get treated fast after 5:00pm - my Family doctor I usually need to schedule several days in advance, and usually during my work hours.. which is not easy for me to do. I highly recommend this place for a routine medical visit such as infection, strepped throat, etc. I have medical insurance so the office visit was only a $20 co-pay and the meds were about the same price that I would have paid at the local pharmacy. All-in-all a great visit for all 3 times I have visited this location.

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Anne Kohler

My care was not a problem.However, There was apparently $30 not covered by insurance. So after three months this was sent to a Collection agency. THREE MONTHS! That is not right at all for medical care!!! Sure we should have paid but honestly dont remember seeing these bills (they claim they sent 3 bills). So as soon as we received notice from the collection agency,we go into Patient First and pay both the balance and the $40 the collection agency is charging. A month after this is paid, we still receive a threatening letter from Collection agency- as apparently Patient First never notified them! So dont go here. We have decent health insurance but for anyone who may end up with a large balance not paid by insurance- know that this may happen. I was told this is their policy. I work in the medical field myself and there is just no way an unpaid medical bill should go to collections after only 3 months...Not right for health care!

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Edward Sherwood

My son is an ice hockey player, who hurt his elbow during practice. Rather than running to the emergency room at 8:30 on a Thursday night, we visited Patient First. They take every insurance as far as I could tell. He was taken back to the examination room within minutes, and after gathering the pertinent information he received an x-ray. The doctor on duty reviewed the x-ray, and then spoke with my son and examined his arm at length. I was really impressed with the way she listened to him, identifying where the pain was and what his concerns were. It wasnt a two minute exam. The doctor then took us over to look at the x-ray, and showed him what a dislocation looked like so he could see that his elbow was not dislocated, but hyper-extended. They even called to follow up the next day. I will definitely go back. Especially with having an ice hockey player, convenience and care are essential.

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Michele Schaffer

This was my second visit here in a year.The staff is great, friendly, and efficient. The facility is clean and bright. On my visit last October, the Doctor was kind, compassionate, and informative and I left there with the feeling that I was taken care of. However, today I felt as though this (different) Doctor was dismissive and unsympathetic. I definitely will not go back to her for a follow-up appointment. I would recommend this facility, if you cant get to your Primary Doctor. They have everything right there xray and pharmacy. Hopefully, you wont see the Doctor that I saw today. I am editing my review to now say, I will never go to this facility again. A staff member who spoke to my employer about an insurance matter, straight up lied about a request that I made. Very unprofessional. I feel sorry for the staff who do their jobs professionally with kindness and compassion.

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Peter T

Im extremely satisfied in my experience with Patient First. My wife was suffering from extreme abdominal pains on a Saturday morning, when my primary care physicians office was closed. I took her to Patient First, where they diagnosed her with a kidney infection right away. Their diagnosis was correct, and their treatment saved my wife from serious complications, such as long-term kidney damage. Who knows what would have happened if we waited until my primary care physicians office opened on Monday. There are several things about Patient First that I really like. First, we didnt have to wait days for an appointment. Second, they have a lab, x-ray service, and pharmacy in the building. They had my wifes test results in a matter of minutes. Lastly, the facilities are meticulously clean and modern. I wouldnt hesitate to use their services again.

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