Mt Pocono Medical

1151 Pocono Blvd, Mt Pocono, PA 18344, USA

Category:	Drug Addiction Treatment Center
Address:	1151 Pocono Blvd, Mt Pocono, PA 18344, USA
Phone:	+1 570-839-7246
Site:	pinnacletreatment.com
Rating:	3.2

Location

Photos 3

Reviews 7

Christine Farrugia

I dont normally write comments but the wait here is just unacceptable, the staffing is lacking and the effeniency is well below par! I have been here frequently at this this facility because my childrens doctor works out of this facility but the immediate care part is just slow and lack of staff for the past 2 years. The wait time has been more then 2 hours each time over 12 visits. I have a child with asthmatic respiratory issues even though we use many preventive methods, we find ourselves needing immediate care. However each time come in and tell them his saturation levels which would be low and hard to breath, I am told when after waiting over 30 minutes, that its a long wait. Presently, I am sitting here with both kids sick. One has a allergic reaction to something she ate which she never has had before and has large hives all over her body. Shes the hive site is itchy, hot and burning and her throat is also having a swelling reaction. I asked the guy at the front desk if there was anything they could do. He just told us to wait. He didnt ask to see the areas when we signed in when I told him the reason for being here. My other child has a saturation level of 95. We have been here since 6pm. So now we are into a wait time of over 2 hours, still waiting, still not called. During this visit there was "an emergency allergic reaction" Patient that was sitting in the waiting room to where they took him in the back and called 911. That paitient was here for 30 minutes. Wonder how long he was waiting for before he actually got help. However, that shouldnt cause each and every time we visit this immediate care to have such a long wait time. All in all we finally walked out of there at 9:15pm. Being that we were there So long our pharmacy which is 5 minutes away closed. Scripts were called in to another rite aid 35 minutes from our home. With the large hives on my daughters body, her comfort level was at its limits to were she had tears in her eyes. Arriving at the pharmacy at 10pm, the script for my daughter was ready but had to wait for my sons about 20 more minutes. I purchased and I gave my daughter the meds but she was still very uncomfortable, going back in for my sons meds I asked for advice. Pharmacist said cortisone and Benadryl would help. In grabbing those and asking for the other scripts for my son I found out that all 3 scripts werent recieved by the pharmacy. With asthma conditions now I will have to wait til the morning before I can reach the immediate care office. This is usual at this immediate care. Finally getting my sick kids home at 11pm mind you I left home at 5:45pm. Although bedside manner is really important in my book which most (not all) of the employees here do have, effenciency and adequate staffing is very important as well. When you or your kid is suffering you need to not sit in the waiting room/office for extended periods of time. There is not enough coverage in this facility to compensate the need. The guy at the front desk doesnt sign clients in when they arrive (hes more absent from the desk then actually at the front). I have filled out the survey forms that PMC sends out, clearly they dont read them because nothing has changed with any negative issues in this facility. Dont come here if your symptoms need Immedicafe care.

Gregory Montgomery

Me and my wife have a time share in the poconos so she gets guest dosed here a lot. Well our most recent trip my wife put in to be guest dosed. Well my wifes clinic didnt put in her paper work a week in advance even though she gave them the information ahead of time. Now even though it was my wifes clinic fault mount pocono said they wouldnt be able to dose her till the 27th and we were leaving on the 23rd which was our son 5th birthday one of the reasons for the vacation. We called several times, my wifes clinic called and explained what was going on and they were so nasty and unprofessional. So because the trip was non refundable and I couldnt take more days off to change the days my wife missed 3 days of the trip, I dont know how people sleep at night

Rob Cardona

Wonderful group of people. Just returned there after moving out of the area for a year, this place is so much better then the other place I had to go to in Bethlehem. The people here are warm and caring. They are really concerned about helping you. Charges $400 for intake and they includes a few weeks of dosing. After that it $100 a week. They also take Pa Medical Assistance. This is nonprofit and Government funded program, but its small and clean. You would never think so. They need to extend their hours only open till 11am during the week and 9:30am on the weekends. Makes it hard for any night shifter like me.

A Private User

Wonderful staff, Ok hours, could use another medication windows as the lines go almost out the door on Sunday. Every other day you walk in and out within 5 minutes.

A Private User

Good program. Nice people. Dedicated staff. New, needs more hours, should have more groups.

mick jagger

it works, if you work it. SO WORK IT YOUR WORTH IT !!

Denise Barile

Love it,Saved my life