Ogden Clinic | Professional Center North

Reviews 3

SH

Shellie A

We went to Dr. Sorensen because he was the Orthopedic Surgeon on Call at the ER. As far as Doctors go, he is fine. BUT, some of the other staff members at Ogden Clinic are horrible! So far, I have good things to say about the front desk ladies. His PA is fine and our daughter seems to like him. The guy that did her cast was fabulous, but one of the nurses and the radiology techs have been awful! At our first follow-up appointment, they took my daughters splint off and the nurse jokingly told the radiology tech to "try not to move her arm around too much". My daughter was happy and excited about getting her new cast. They wouldnt let me come with her to get her x-rays and I wish I had. About 5 minutes later, my daughter returned to the exam room hysterical and in intense pain. The PA and Dr. returned with the nurse and told us that for some reason, her arm was broken worse than it was when we went to the ER! I was livid! The radiology tech re-broke her arm while doing x-rays! The nurse, Dr., and PA said that our daughter must have done something to it. She must have been goofing off or wiggling too much. I explained that she was fine and in NO pain whatsoever before her x-rays and that there was no way that she did anything to herself! I was trying to console our daughter and talk to the Dr. and PA at the same time. Finally, after about 10 minutes of talking about it, they conceded that it was a "possibility" that the tech did re-break her arm. After the Dr. and PA left, the nurse continued to badger us about how it is our daughters fault and not theirs that her arm was worse. Our daughter is 8 and is into arts and crafts, not some teenage soccer star that is going around being crazy with her broken arm! She had been so careful with her arm before that. Needless to say, she had to have surgery the next day to pin her arm. When we went to our follow-up, the PA did remember a few facts about our daughter and asked her some questions that made her feel special, which helped a tiny bit. Also, this office "doesnt believe in" waterproof casts, although 4 different orthopedic offices around the area do them on a regular basis. When I asked the Dr and PA about them they said that they dont do them and that we were just out of luck. Our daughter is a fish! She loves to swim and this has been the most heart breaking part of her broken arm. When I asked about getting a waterproof cast cover, they said that there is a local rep that sells them. They told me to call back next week and get his info. That brings me to today. I tried to call them to get the info. I was on hold for over 15 minutes. Finally, I was able to leave a message requesting the info and a phone call back. That was 6 hours ago. Nobody has called me back. It is very ridiculous! In hindsight, I should have gone with my gut and switched Doctors. I thought wed just stick with the guy who set it in the ER. BIG MISTAKE! I would NEVER recommend Ogden Clinic! Like I said, the Dr. is fine (as far as Doctors go, but fine doesnt always cut it. I want somebody that is fabulous!), but some of their policies and some of their staff are really below par. We shouldnt have to pay for her surgery because it was their fault, but they told us that since we cant "prove 100%" that they re-broke it, were out of luck. I told them that they cant "prove 100%" that they didnt, but they didnt even care, or show even a tiny bit of caring about it. Im dreading the next bills were going to be getting!

CH

Charles Crosbie

While never-ending kidney stones have made me a frequent visitor to other Ogden Clinic locations (Canyon View, Mountain View, etc.) this is purely a review for their main branch located on Harrison in South Ogden, Utah. I visited this clinic last month with more kidney stone issues and I couldnt help but notice everyone there seemed to be referred to their newly-completed radiology center. Even though I had the classic kidney stone symptoms, they required a full-on CT scan before they would treat me. The three ladies ahead of me were also sent to Radiology as with the gentleman who came in after me. Chatting with them all while waiting for my scan I realized almost all of their ailments were things that didnt often require an x-ray or a scan of some sort. After my CT scan, while waiting an hour to see the original doctor (for results that we already knew), a young lady was asked to visit Radiology for a bladder infection. She seemed to protest that she thought it was unnecessary considering the nature of her visit, but the girl at the front desk assured her "that the doctor wanted a look at her bladder first." The bottom line here is if youre going to visit the Main Branch location of the Ogden Clinic be prepared to visit Radiology. If you have a cough, know a chest x-ray is coming, if you have the sniffles, realize theyll want to do a scan of your sinus cavities. My dad always said, "to a guy holding a hammer, every problem looks like a nail." That is how it is at the Main Branch. They must really need to pay off this expensive new Radiology center because everyone who comes through those doors are going to need to visit there. Just a word of warning to those who visit there. As for their other branches, such as the Mountain View and Canyon View clinics, I cant speak highly enough of those locations. Personally, I would avoid the Main Branch like the Plague (for which theyd happily x-ray you to make a diagnosis) and will continue to visit their other locations.

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Clarissa Martinez

UPDATE: I have not been contacted by Ogden Clinic since posting this review even though they replied they would be reaching out over three weeks ago. I recently relocated to Utah and wanted to start building a rapport with a local Doctor. I made an appointment to see Elisabeth Anderson. The earliest appointment was a month and a half out for a physical but after reading her bio on Ogden Clinics website I felt she was a good match. When I checked in I asked if there was a co-pay but was told that my insurance would cover a physical completely. During the appointment she was pleasant but I had to remind her to do a breast exam and had to be very proactive to make sure the typical physical was done and she didnt miss anything. She came in and out of the room several times throughout the appointment. During my appointment I mentioned that I wanted a referral to get some bumps looked at that I was unemployed at the time and trying to address all my health concerns while I still had some insurance. Instead of a referral she insisted that she could take care of it without really looking into what they were or asking questions. I felt rushed and pressured into a treatment right away. She then tried to freeze them off knowing that the supply of nitrogen was low. She said to come back in a half hour and try again. By having the two treatments done partially instead of all at once it lost its effectiveness. To my surprise, I was then billed $97 plus $30 for the physical which I wasnt expecting to be charged for because of the statement of the lady at the front desk. I asked if since the treatment wasnt effective if I could come back in since I had to pay for it but was told I would be charged another $97. Then when I called in to pay for the bill I was told that I owed an additional $50 for a bill that I still havent received and was not informed as to why I was being charged. Very un-help, unethical, and unprofessional experience.