Pelham Medical Center

Reviews 3

AL

alexa matos

Took my boyfriend there one night because he was in TERRIBLE pain from coughing so much and had been running a high temp. his whole body was aching and he was sweating and he was coughing so so bad. Keep in mind this guy is a freak of nature I call him that as well as everyone who works for him because his pain tolerance is insanely high and he NEVER complains about anything at all. NEVER. He had been really bad sick for exactly a week when i took him to this disgusting hospital and no one seemed to care. We did get back in a room immediately however once we were back there the nurse at the time made him take off his sweater to put the arm strap on to get vitals and never brought him or even offered him a blanket.... knowing how sick he looked. She asked literally 3 questions and then walked out. Right after the first nurse walked out another walked in and asked the exact same 3 questions (he could barely breath or talk and he had told them this). He was coughing so heavily he was in so much pain he could barely deal with it. that nurse walked out and a few other people came in. Then DOCTOR DARLENE MYLES came in with an angry nasty look on her face and had her hands in her pocket and acted so disengaged with him that is literally pissed me off immediately. He was trying to tell her how kuch pain he was in and she literally raised her voice and demanded he told her where as the whole time he was saying everywhere. She literally stood there made the man in terrible chronic pain lift himself up then she insisted he lifted himself up even more when clearly he could barely breath or move. She then listened to him breath TWICE!!!!!! once in the front and once in the back and then said ok... and walked out of the room and as she was walking out she said in a very rude tone "yeah i didnt hear anything" Let me go ahead and say this.... When i layed on his chest with JUST my ear pressed against him I COULD HEAR how hard it was for him to breath. She then sent the nurse in to do a flu swab and the nurse was sooooo rough that it made him jump up out of the bed... ive had these done before and i know for a fact its not supposed to be that painful... but it goes to show how uncaring this place it !!!! Then an xray tech came in and got him and brought him back in and then the doc came back (oddly) fast and said "nope its not the flu, you just have a minor cold we are sending you home with some tussin to help the cough a bit" and "DOCTOR MYLES" walked out without saying another word....She didnt say "hope you feel better" "sorry youre in pain and we cant help you" nothing at all.... this place disgusted me !!! Ive been to numerous hospitals in my time and this was by far the absolute worst... He woke up the next morning even more sick than the night before. he couldnt talk he could barely move. he couldnt swallow. he couldnt breath.... I had a friend of ours take him to an URGENT CARE and there he was treated SO amazing ..... but he did have Severe Bronchitis.... "DOCTOR MYLES" seemed to have over looked that part.... not so much of a "DOCTOR" in my eyes.. Pelham medical center is a waste of time and money... take your loved ones to MD360 !!!!!

JO

Jon Wheeler

I had back surgery on December 19 and was admitted overnight afterwards. During my stay I had a few experiences that disturbed me and feel you need to know. After surgery, while in recovery, I was unable to move or speak, but was fully aware and able to hear everything. I was forced to listen to two recovery nurses complain about another coworker for almost 30 minutes. It was so discouraging it brought me to tears. Remember, just because we are drugged up doesnt mean we cant hear or feel. That recovery period was a sad experience that I could do nothing to change by asking them to shut up and stop talking about others behind their back. During my overnight stay I had two different nurses. One was friendly, courteous, and asked how I was doing. She tried to anticipate my needs. During my day, My nurse was more abrupt, and worse, at one point I got very nauseous and was told to call the nurse if that happened. I rang for the nurse, got no response, rang again a few distressful minutes later, and after about a minute was responded to over the speaker. I explained I was about to throw up and had nowhere to do it other than my lap. (I had had back surgery and was unable to get up or hardly move). After 15 minutes wait I had to swallow my own vomit and called for the nurse again. I was told the nurse would be right there. I vomited and had to swallow it again as I waited another 30 minutes before my nurse arrived. By then the nausea had gone down but was left distressed by that experience. There was nowhere for me to have vomited other than on myself or into a half full urinal hanging on my bed (that had been in that state for almost 8 hours). Also during my stay I overheard several staff complaining about patients or other staff. One between nurse and assistant was about the state of my bed as a blanket had fallen on the floor and a small amount of vomit had gotten on my pillow, and the general mess of bedclothes. During the morning before discharge I was asked if I had taken my walk yet. When I told them no, they complained that "ortho" still hadnt gotten to me yet. Ortho never did show up and eventually the nurse had to get me out of bed and through my walk, but couldnt answer any questions I had that ortho could have regarding my limitations and dangers to be aware of after going home. Discharge was somewhat unclear, and the discharge instructions were for a different type of procedure than the one I had, leaving me confused even more. Overall, although there was effort, my experience was disappointing. Remember, we are humans undergoing a very stressful period and dont/cannot go through bad attitudes, complaining, miscommunications, and slow response times to urgent needs. If the staff is too busy to address these issues, perhaps they need more help, and reminders that they have intelligent, feeling, stressed human beings under their care. It seems like a clean and attractive place to have a procedure, but the overall care and attitude was less so.

HE

Heather W

Have been to this hospital on two occasions and although the staff have been nice and the waiting time minimal, both occasions I left feeling like I had been to a doctors office vs. a hospital. The first visit I went for head and neck pain within a week of a car accident, was checked quickly and then told i would need to find a specialist to run scans of my body in question. I left confused and in pain. The second time going to this hospital, was this week and for pelvic pain, lower back pain, blood in urine, chills, and I was barely able to walk. I was given a urine test, no blood tests, no scans, etc. I was told I had a URI infection and was handed some antibiotics to take via mouth and given a prescription. I was in shock, have kidney disease in my family, and realized from an ER doctor in a nearby area that I should have been given a blood work-up, and a ct scan to check for kidney infection, obstruction, etc. I would only recommend this facility for small doc office type visits. Anything truly ER related, I will attend the two ERs in the region and know that my wait time will be longer but I will have appropriate testing and ability to be treated for severe conditions vs. sending me to other locations.