South Bay Hospital

Reviews 3

DE

Debbie Kay

I had two experiences in the ER at Southbay Hospital this month. One for myself: My abdomen hurt so bad I could barely breathe and I was nauseated. I was holding my bathrobe while trying to get my drivers license out of my pocket to sign in. A volunteer ran over and entered my info while my hubby was parking the car. The nurses got me into the back swiftly... So fast I dont remember them putting the IV in my arm. They gave me something to lessen the spasms in my stomach and I was so grateful. After a CT they didnt find anything wrong, which is good & frustrating all at the same time. I will go see my gastroenterologist to continue the study on this. But I was treated with respect and dignity. I love this hospital in comparison to St Josephs on Big Bend Road. Would have given four stars since they didnt find out what was wrong with me. I still have the same pain, but it has not been as intense. AND... my mother in law has been to Southbay Hospital three times in the last year & they have been absolutely wonderful to her. We sent Mom to St. Josephs Hospital on Big Bend & were shocked at the lack of regard for total health care! It seems they got STUCK on one problem when the ER Doctor was concerned with her lungs along with the anomaly with her heart. IF the doctors (upon admittance) had treated Mom in accordance with the ER doctors recommendations, they would have found the pulmonary embolisms in her lungs!!! To add insult to injury, Moms ALF facility had SENT Mom there for her lungs! When we kept asking to see a pulmonologist, we were ignored five times. This was like a deja vous back to a year ago when my father in law was there & was misdiagnosed with pneumonia via asperation. When I kept asking several times to see a pulmonologist for HIM, they totally ignored me! He had a stroke at Sun Terrace Rehab (who told me to just go home & stop worrying about things). I was so mad! I was actually up all night worrying about Dad. Looking back, I should have insisted they take him to Southbay. But, we didnt realize how bad St. Joseph Hospital at Big Bend actually was! We found out! Long story! Anyway Mom wanted to go to St. Josephs on Big Bend. My husband and I rolled our eyes, but decided to give them another try. WRONG. They discharged Mom in one day without checking her lungs for embolisms. She went back to her ALF. Mom was back at her ALF one day & ended up unable to walk. We sent her to Southbay Hospital and within minutes they found the pulmonary embolisms & began treatment. They also checked the rest of her body for clots or embolisms. We are very grateful to Southbay Hospital. During Moms stay for pulmonary embolisms, low potassium and when her blood got too thin, the staff wad phenomenal! By the way, St. Josephs Hospital at Big Bend stopped Moms Alzheimers medication... For some unknown reason & when she went to the ALF for one day, they hadnt caught it, so when they sent her to Southbay Hospital, there was no order for Moms correct meds & I didnt realize it until Mom was acting stranger than normal. Southbay got on the ball as soon as they found out & the Assisted Living Facility (ALF) did as well.

SH

Shelby Bennett

Zero stars if it would let me for the hospital overall, 100 stars for the nursing staff. Every nurse I encountered was wonderful. But somebody somewhere dropped the ball. I was sent over directly from my physicians office for out-of-control BP, shortness of breath, elevated heart rate and chest pressure. The ER team got me back right away, the nursing staff (especially Makayla) were INCREDIBLE. But my BP was 239/150 or something like that and I NEVER saw a DOCTOR until I was checking myself out AMA 7 hours later because of lack of care. In the ER I was seen by an ARNP (which I feel is HIGHLY inappropriate in a situation like mine). I was not given any BP meds, did not have an IV started (although Makayla got a hep-lock placed on the first try - you go, girl!). Had a chest x-ray and some blood work. That was it. On my admission to the telemetry unit, my BP was taken at about 11 am give or take, high at 183/80s. It wasnt taken again. NO orders were written for BP monitoring -- I could have been over the top and no one would have known -- diet, water, BP meds, not the most basic things you would expect in what I had been told was an emergent situation. Period. At 4 pm or so I announced my intent to leave AMA for lack of care. Suddenly I have a head nurse, a hospitalist (hes a story unto himself the way he talked down to and tried to intimidate me) and a cardiologist (whom I actually liked and did provide some help for my BP by writing a prescription) in my room trying to convince me to stay. My BP was dangerously high, my heart rate was high, etc. Yes, I know. That was Friday, this is Monday and, with the help of the cardios script, my BP is better but the rest is not. I am miserable. I know I am sick and now Ive got to go the outpatient route. But if I was so at risk, why was my BP not being monitored? Why was I not being given BP meds? Why did I not see a DOCTOR until I was checking myself out? St. Joes or Brandon for me....

BR

Brian Lewis

I went in with a gout attack at 12 midnight. There was no one out in the waiting room.....by the time I was wheeled back I was confronted by a very RUDE intake nurse. I told her my problem was gout...she told me not to diagnose my problem.....shes an idiot...I have had gout attacks for 20 years...think I know whats going on when I have one.....once in the ER......took for ever for a doctor to come in as far as I could tell, I was among 3 others to be seen in the ER at that time. 1 hr. later a doctor came in....he was not sensitive and actually acted like he didnt want to be there. Took blood and ordered an IV and dose of steroid....typical procedure.....took another hour for that to happen...they took blood at that time as well. The tech who took my blood was the only nice, knowledgeable person I saw that night. I was giving the IV with steroid and sat there till 5:30am. There reason was waiting for my labs to get back....again I was 1 or 3 others in the ER that night. Paid my deductible of $100. This was in August. I recieved a bil from the hospital for $3500, stating that my Florida Blue Insurance didnt respond to there several attempts to collect for my visit. I talk to my insurance company, they stated that the hospitals billing and code was wrong and they were questioning why I was being charged by the hour.My company sent a request from the hospital for more information....the ONLY bill the insurance received was on notice.....not several attempts. I called the hospital back and told them they coded and billed it wrong according to the insurance company and gave them a number with a person to talk to. They finally got it figured out. NOTICE: This hospital charges by the hour in the emergency room...the longer they hold you...the more money they make.