Tampa General Hospital-Genesis

Reviews 4

AL

Alyssa Thompson

I wished I could rate this place as a zero. The staff is very incompetent, rude, and disorganized. The lab techs talk behind your back without letting you know whats going on. The lab tech is also very rude and acts like you inconvenience her by asking her to do her job. It takes at least five people with five different answers until you know whats going on. They refuse to give you a referral, and claim they are the only high risk place in Tampa, which by the way is pure bull. They say they are a non profit organization, yet charged me over 1500 dollars for the first visit. You can imagine my shock when I opened the bill in the mail. The facility is filthy. The patients look as if they dont bathe, and I was very uncomfortable coming to this facility each time. They dont test urine for infections AT ALL. I ended up in Florida Hospital because of a Severe UTI they turned a blind eye too. They dont listen to you as a patient. They refused to let me listen to my babys heart beat through the doppler. The staff lied and told me my appointment would be three hours. I was cramping, scared, and alone, waiting to see the doctor. I waited several hours to be seen, she examined me not even ten minutes and basically said youre good, get over it. I fasted for this appointment, I was starving when 11 am came around, and they refused to do the genetic testing because they couldnt do the ultrasound. Yet, when I called a few days ahead of my appointment, I was informed that they needed doctor orders to schedule the ultrasound and it would be done the same day. When I told them I dont want to come back to this facility, they scheduled future appointments without my knowledge or consulting me. This place is HORRIBLE. It was the worse experience in my life. I do not trust these people with my medical history, nor do I trust the idiots to deliver my first baby, especially since I am high risk. DO NOT COME HERE.

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MY

MyLifeMyWorry EmailAccount

November 2012, I went to Genises clinic after an emergency room visit to TGH. When I was there I was examined by a doctor and an intern. The Dr. told me that I would deffanitly need surgery and that the financial worker would be able to set that up for me. I was also told by a nurse that I would be able to get funding. The next day when I returned I was told that since I did not have insurance I could not be helped, but I was referred to their SOCIAL WORKER SHELIA JORDAN. I was told that her services did not require insurance. I spoke with Ms. Jordan inperson and explained to her because I had been rapped I wanted to seek counceling. She said she would call me in a few days with some information. A few days went by and no call. I contacted Ms. Jordan to follow up, but I got her voicemail. I got her voicemail for 58 days. I was unable to get help from other sources so I kept Ms. Jordans number. She finally returned my call on Friday, January 4, 2013. When we spoke she was very rude and not once appaulogized for not getting back to me sooner. She then goes into telling me that her paycheck is not worth it and tells me that this should be a learning experience for me and I started to respond and all of a sudden I hear a dial tone. I had a witness in the room at the time. SHELIA JORDAN is a SOCIAL WORKER and her job is to help people in crisis or without means. I called her supervisor Velma Garcia to let her know about Ms. Jordans behavior and not once did Velma Garcia appaulogize for Shelias actions , but she did say that she would have Ms Jordan call me back and Shelia Jordan never did. I feel like I didnt matter to them and that I had nowhere to turn. They made all these promisses and I got my hopes up thinking Id finally get help, but not once did anything they promiss fall through. I wasted 58 days in pain, trying to get help. Thanks for treating me like I dont matter SHELIA JORDAN.

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AM

aminah alfonso

First impressions definitely effect the way people feel about a medical facility. This is a very unfortunate fact for Genesis at Healthpark. The receptionist "greeted" us by first telling us "wait" (no good morning, no hello), and then when I went to walk toward waiting area, she yelled at us " NO! STAY RIGHT HERE!" . This already was not o.k with me, but she then proceeded to ask me and another patient questions from about 10 feet away, rather than having us approach and answer privately. Once I finally was PERMITTED to approach their apparently very important counter, she spoke to me with a very rude tone, as though I was stupid, interrupted me telling my husband something to tell me "just leave it blank, of you dont know what it means. (even though I fully understood everything on the form, and was not asking for help.) The nurses and Nurse Practitioner I saw were GREAT, however and I ALMOST left happy and willing to return. That is, until it was time for me to check out, and I had to approach the same "very important" counter. I stood a few feet back from the counter as both receptionists were with people at the time. THEY BOTH SAW ME. I had been standing there for 7 minutes with my husband, when another patient came from the back, walked RIGHT up to Isabel ( The nasty screaming receptionist) and was seen to immediately, rather than being informed that there was someone ahead of her. another 6 minutes passed, and I was finally seen to, with rolling eyes and bad attitude. Genesis should remind their staff that without the patients, they will be jobless, and missing your coffee or drawing your eyebrows on crooked is no excuse to treat people disrespectfully. I will NOT be back to Genesis, all because of Isabel. Good job

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LA

La Quinta Fuerza

VERY EXPENSIVE, OVERPRICED SERVICE WITH HEARTLESS NURSES The nurse was angry at me and screaming at me in the phone because I was asking for the results of my exams (exams that determined if my babys brain worked) The two nurses were heartless about our worries that our baby will be ok, they couldnt help us and we waited weeks with no answer. They said in our "next appointment" they will give us the results. We didnt go to the next appointment because they just wanted our money. In the past they charged us 300 dollars for talking with a dr for less than 10 minutes PLUS the charges of sonogram and the appointment fee. The lady in the finance department asked us for documents to see if she could help us with a better price since I am not working because I am pregnant, after about a month of reaching out to her and asking her she replied sorry my supervisor was not here and then she took several days to say to us sorry I cant help you. The dr and the stuff were friendly in our appointment, even though maybe they gave us a false diagnosis to take more money out of us. The nurse couldnt even explain to me why would they do specific exams to me, she will say you can ask your dr in the appointment. Honestly I dont wish anybody to go through this experience we went through, months of worry and suffering waiting for this incompetent people to give us an answer for NO REASON. We got another specialist to read our results and he checked twice and found NOTHING. Be careful in the medical world and dont lose your authority, follow your gut, be well informed and make your own decisions. PUSH this negligent people to give you answers and to HURRY because in my experience they DONT care.

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