Hawthorne OB-GYN Associates

Reviews 3

SU

susan brown

First, I love Dr. McCunniff and it pains me to take my care elsewhere. I have been a patient with the practice for 28 years. A typical appointment scenario - show up at least 10 minutes before scheduled time. Wait, wait, wait. Called back to a room well past appointment time. Disrobe, then wait some more. Finally, the doctor arrives and the actual exam is over and done in 15 minutes or less. Ive always just grinned and bared it. But today was a different story. I arrived 9:15 am and told to have a seat and Id be called up to register. Appointment at 9:30 am. 9:30 am comes and goes. Around 9:45 am, called up to register. Sit and wait some more. Three patients who were there before me are called back. While I dont know which doctor they are seeing, I still figured Id be called back shortly. More patients arrive, check in, sit down, are called back. Again, I am telling myself maybe they are seeing the other doctor. However, the last patient they called back I knew was seeing my doctor and she had just arrived around 10 am. At this point, I approached the front desk to find out why I hadnt been called back while others who came after me had been. Was told they were seeing the other doctor and they only had two doctors and they were really busy and behind. When I stated that I knew for a fact the last patient they brought back was seeing my doctor, their only reply was that Id be seen soon. They would not admit that they had screwed up - which angered me more than the wait. Things happen - mistakes happen, but to not take responsibility is unacceptable. To act like I have no idea what Im talking about is not acceptable either. I told them this was ridiculous, I wanted my co-pay refunded and appointment cancelled. While I was waiting on my refund, the nurse calls me back - not to be seen yet, no, the room wasnt ready. Pulls me into a room (yes, Im thinking, this room looks ready, why can I not be seen here?) to "explain" the situation. It was the same song and dance the front desk told me. Nurse assured me she hadnt brought back anyone ahead of me. Again, when I told her the last patient called back could not possibly have had an appointment before 9:30 am since she didnt arrive until 10:00, she restated she had not brought anyone ahead of me. Again, why lie? Tell me you screwed up - that my chart somehow kept getting pushed back. She tells me they dont want to lose me as a patient, blah, blah, blah. Tuesdays are their short day and they are really, really busy and behind - more excuses. I replied that perhaps they were too busy and losing a patient wouldnt matter. She asked didnt I want to stay, a room would be ready soon. Told her no, I have other things I need to do. Told her I wanted my money back. Did I want to reschedule. No. She releases me and I go back out to the lobby to get my money. As Im waiting, front desk Sue asks if I want to reschedule. Are you kidding me!, I thought. I replied no. Again, Dr. McCunniff is an excellent, caring doctor. Its too bad hes with that practice. I have to agree with other reviewers that the front office has NEVER been warm or welcoming. Off to find another gyn doctor.

NC

NC W

After moving from out of state and changing to Hawthorne, I am highly disappointed in the lack of attention, communication, lack of office hours/availability and lack of technology here. If you ever need anything on a Friday, FORGET IT. They close early (around 2:00) and even if you call well before then, you still get a recording they are closed for the day. I really miss not having Saturday hours too like my old office had. Especially these days with women working and knowing they will be off for maternity leave, my old office had Saturday and several nights of evening hours to accommodate working women. I tried telling them to test my hormones (based on my previous history/experience with my other doctors office when trying to conceive and previously having low progesterone) and they kept saying everything indicates you are ovulating just fine....well thats only half of it. Turns out, my progesterone was extremely low (the other half of what it takes to keep a pregnancy) and they are only finding this out a half year later. I am nearly 40 and there seems to be no attention to detail or urgency with anyone. If you go here, you have to plan to take control of your health and practically tell them what you want tested, done etc...and hope for the best. The doctor told me at my last visit that even after trying a year, if I were in my 20s, he would just turn me loose" and not do any other testing, but now that I am nearly 40, he has decided to run some blood work that I asked for 6 months ago. I feel like I have lost my chance at having a child because I feel like a number here and there is no real motivation from anyone to help you conceive. They even had scheduled a HSG procedure for me allegedly and I had to call back to their office a week later saying "no one ever called me" and they scheduling lady said she didnt know what had happened or how I got lost....My doctor is off this week so another doctor called me about my low progesterone and just kept saying, I really cant tell you much or recommend what to do next because I am not your doctor. So I am just out of luck until my doctor gets back and he agreed with me that doing "day 3" blood work again would be helpful, which would be due while my doctor is out....I asked for someone to call me about scheduling that and Ive heard nothing again. Every day of a cycle to a 39 year old trying to conceive means something, but if your doctors on vacation, I guess it doesnt.

JU

Julie Edwards

My first experience as new patient with this office was unpleasant. My husband and I were seeking help getting pregnant since weve been trying for a year to no avail. I saw the PA at this office and she advised she would e-prescribe me clomphiene, to induce ovulation, to my pharmacy. I went to the pharmacy and picked up the prescribed medication. I took the first dose and about a half hour later felt incredibly terrible so I began reading the side effects. I then realized the PA had prescribed the WRONG medication. She had prescribed clomipramine which is an antidepressant used to treat OCD. The medication had dialated my eyes, increased my heart rate, and gave me a severe headache. I called the practice and they instructed me to come into the office see the doctor. The doctor had down played the occurance and advised me to let the medication cycle out of my body. He did apologize but did not offer to reimburse me for the wrong medication his PA had prescribed. I had to ask if the practice could reimburse me for the payment of the prescription. I felt like this was a serious issue. Medication errors have caused death and I feel like this practice did not take this issue very seriously. Thankfully this didnt cause me any serious harm but I will not be returning to this practice.